Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277786 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Sam's Club #8168 — 7235 E 96TH ST, Indianapolis IN, 46250

Jun 5, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Jun 24, 2025
⚠ 285 biz days overdue
Active: 297 biz days
▶ Clock Running
Status: Created
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
297d
▶ Clock Running
Status: Logistics
Jun 5 → Aug 16, 2026
297 business days (counted)
Running total: 297 of ? biz days used
Created: Jun 5, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 5 → Jun 5 Created ▶ Running 0 0
Jun 5 → Aug 16 Logistics ▶ Running 297 297
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Jun 5, 2025 Due: Jun 24, 2025 (418 days overdue)
📅
297.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00499330
CF-77851
Closed
Removal of SN CSA-2016105725 Use a refurbished 2016 unit with articulating cuff. Connectivity is Cellular. Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock. Next day install by Emsar.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Jun 5, 2025
Work Orders from this Case (1)
WO-01277786 (current) Logistics
Removal
Created: Jun 5, 2025
On Track
Logistics • 436 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock.

⚠️ Problem Description
Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock. Removal of SN CSA-2016105725 Use a refurbished 2016 unit with articulating cuff. Connectivity is Cellular. Removal will be same day as delivery, both done by higi, Delivery will be standard retail, dock to dock. Next day install by Emsar.
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
▶
3 Case Linked Jun 5, 2:20 PM
Case Linked → Work Order Created → Status: Logistics
📋
Work Order Created
Work Order: WO-01277786
Type: Removal
Priority: PC
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00499330
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
PC
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jun 5, 2:20 PM
Invoice #
N/A

Details