Preventative Maintenance inspection requested for 1 EZ Way Sit-to-Stands.
1st visit- to complete inspections and record on paperwork if replacement parts are needed
2nd visit - possible depending on results from 1st visit and customer’s needs.
Fm# 5-002S-SC – fill out. (includes parts list on 2nd page if any parts are recommended for replacement)
1) EMSAR technician must return copies of Stand checklist – signed by facility contact.
2) Please let Heather/EZ Way know date of appt. – hmccormick@ezlifts.com
EMSAR technician must return form# 5-002S-SC (per unit) – all signed by facility contact.
If tech runs into any issues, please contact Service Dept (Casey, Andrea, Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
8/8 MOwens Called to speak to Sarah Salmon but had to leave a vm for her to call back.
8/7 MOwens Called to speak to Sarah but she didn't answer and could not leave a vm.
8/1 MOwens Sent email back to Sarah asking if she received the safety clips.
6/26 MOwens Called to speak to Sarah but she was not available. Will send an email requesting to schedule for first available date on 7/7 around 12pm. Sarah relied back to the email that 7/7 around 12pm works for her.
6/6/25 SReich - Originated from case 00499619.
🔧Work Performed
Unit was inspected and all components passed except 2 safety clips were missing. spoke to sara and she ok'd the purchase of two safety clips at a price of $6.00 each. part number 11014.
a call was made to Arjo and spoke to Andrea. she stated this case was Heathers and heather was on vacation. the parts order needs to be placed with her. I will call here 07/08/2025.
🔍Technician Findings
Preventative Maintenance inspection requested for 1 EZ Way Sit-to-Stands.
⚠️Problem Description
Preventative Maintenance inspection requested for 1 EZ Way Sit-to-Stands.
1st visit- to complete inspections and record on paperwork if replacement parts are needed
2nd visit - possible depending on results from 1st visit and customer’s needs.
Fm# 5-002S-SC – fill out. (includes parts list on 2nd page if any parts are recommended for replacement)
1) EMSAR technician must return copies of Stand checklist – signed by facility contact.
2) Please let Heather/EZ Way know date of appt. – hmccormick@ezlifts.com
EMSAR technician must return form# 5-002S-SC (per unit) – all signed by facility contact.
If tech runs into any issues, please contact Service Dept (Casey, Andrea, Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
📄Description
S400PN
PDF
1-145 (SERVICE MANUAL - STAND MODELS S400 AND S500 )
Jun 6, 2025
WORD
DIspatch..C9323.Country Meadows . Frederick.1 stand
Jun 6, 2025
PDF
5-002S-SC_SafetyChecklist-Stand
Jun 6, 2025
JPG
Country Meadows. Frederick, Maryland. July 7, 2025. Page 2
Jul 8, 2025
JPG
July 7, 2025 country Meadows, Frederick, Maryland, 10 miles
Jul 8, 2025
JPG
Country Meadows. Frederick, Maryland. July 7, 2025.
Jul 8, 2025
Timeline
📞
▶
3
Case Linked Jun 6, 12:32 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01277968
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jun 6, 1:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 5m
🚨15.0 business days
🗓️
▶
2
Status: Scheduled Jun 27, 1:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-07-07T16:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Michael HarrisJul 7, 12:08 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 22h
⏱️
▶
2
2x Labor Added Jul 7, 2:06 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2.05
⚠️
Status: Incomplete by Matthew BatemanJul 7, 5:45 PM
From:Tech On Site
To:Incomplete
Duration in Previous:5h 36m
✔️
Status: Completed by Michael HarrisJul 7, 11:46 PM
From:Incomplete, Completed
To:Completed, Closed
Duration in Previous:6h 1m, 0m
⚠️
Status: Incomplete by Rhonnie ReevesJul 8, 3:37 PM
From:Closed
To:Incomplete
Duration in Previous:15h 50m
📦
▶
2
Parts Requested Jul 8, 5:15 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:Incomplete
To:Awaiting Parts
Duration in Previous:1h 38m
💵
Expenses Added Jul 9, 3:09 PM
Type:Expenses
Status:Open
Qty:1
⚠️5.0 business days
📅
Status: Ready for Scheduling by Brittney BurbaJul 15, 2:17 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 21h
🔩
▶
2
Parts Added Jul 15, 3:34 PM
Parts Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
🚨14.0 business days
👷
▶
2
Technician Assigned Aug 1, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:17d 2h
⚠️5.9 business days
⏸️
Status: On Hold by Melissa OwensAug 8, 3:48 PM
From:Assigned
To:On Hold
Duration in Previous:6d 23h
Bottlenecks
Assigned
Duration: 14.8 business days (threshold: 4.0 business hours)
Exceeded by 14.3 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Awaiting Parts
Duration: 5.3 business days (threshold: 3.0 business days)
Exceeded by 2.3 business days
Ready for Scheduling
Duration: 13.7 business days (threshold: 1.0 business days)
Exceeded by 12.7 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)