Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01278210 ↗ ServiceMax

Oak Street Health • Virtual Tech • PSM

📍 Oak Street Health - Rosedale Park, MI — 18610 Fenkell St, Detroit MI, 48223

Jun 9, 2025 → Jun 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jun 9, 2025)
0d
▶ Clock Running
Status: Created
Jun 9 → Jun 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jun 9 → Jun 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 9, 2025 Completed: Jun 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 9 → Jun 9 Created ▶ Running 0 0
Jun 9 → Jun 9 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 14.6d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
14.6 days
Over SLA
Created: Jun 9, 2025 Due: Jul 11, 2025 Completed: Jun 9, 2025 (32 days early)
📅
0.0 days Total Age
⏱️
14.5d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00500127
New Voice Message from Virtual Tech HCP - E MCCONICO (313) 400-1256 on 06/09/2025 12:32 PM
Closed
Site needs new retinaview
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elisabeth Mcconico
Owner
Virtual Tech
Created
Jun 9, 2025
Work Orders from this Case (2)
WO-01278209 Invoiced
SWAPOUT • Ryan Schwochow
Created: Jun 9, 2025 • Closed: Feb 19, 2026
WO-01278210 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jun 9, 2025 • Closed: Jun 9, 2025
Completed with significant delays
Invoiced • 432 days old
🚨
Primary Delay 14.5 days stuck in "Ready to Bill"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
14.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
shipped hotswap retinaview to location
🔍 Technician Findings
shipped hotswap retinaview to location
⚠️ Problem Description
Site needs new retinaview https://www.ebiotrack.com/workorder.php?wo=65726

Timeline

📞
Case Linked Jun 9, 1:32 PM
Case Number: 00500127
Subject: New Voice Message from Virtual Tech HCP - E MCCONICO (313) 400-1256 on 06/09/2025 12:32 PM
Status: Closed
📋
▶
5 Work Order Created Jun 9, 1:46 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 1m, 0m
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Diane Patton Jun 9, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 50m
🚨 15.0 business days
📨
▶
2 Status: Invoice Pending Jun 30, 5:06 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 154.9 business days
🧾
Invoice Created Feb 12, 1:47 PM
Invoice Number: SM-233289

Bottlenecks

Ready to Bill
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

📞
Case 00500127
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jun 9, 1:46 PM
Invoice #
SM-233289

Work Details (1)

Name Type Status Qty Amount Date
WL-02823343 Labor Open 0.5 $61.29 Jun 9, 1:47 PM

Details