Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01278293 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Stop&Shop 501 — 154 Weschester Avenue, White Plains NY, 10604

Jun 9, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Jun 24, 2025
⚠ 285 biz days overdue
Active: 295 biz days
▶ Clock Running
Status: Created
Jun 9 → Jun 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
295d
▶ Clock Running
Status: Logistics
Jun 9 → Aug 14, 2026
295 business days (counted)
Running total: 295 of ? biz days used
Created: Jun 9, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 9 → Jun 9 Created ▶ Running 0 0
Jun 9 → Aug 14 Logistics ▶ Running 295 295
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Jun 9, 2025 Due: Jun 24, 2025 (416 days overdue)
📅
295.3 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00500231
Closed
Removal of SN KMY-120630950-1101 Use a 2014 refurbished unit. No BC4K board required per request higi has agreed the old unit should be replaced, current unit is being replaced with a refurbished GREEN unit. Set up of replacement unit is to be same as existing unit. Location for delivering unit is same as unit being removed. Removal and delivery should be same day, install next day. Connectivity WIFI- IP Address: 10.116.113.228 Subnet Mask: 255.255.255.224 Default Gateway: 10.116.113.225 Primary DNS: 10.129.14.133
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Jun 9, 2025
Work Orders from this Case (1)
WO-01278293 (current) Logistics
Removal
Created: Jun 9, 2025
On Track
Logistics • 430 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Removal of SN KMY-120630950-1101 Use a 2014 refurbished unit. No BC4K board required per request higi has agreed the old unit should be replaced, current unit is being replaced with a refurbished GREEN unit. Set up of replacement unit is to be same as existing unit. Location for delivering unit is same as unit being removed. Removal and delivery should be same day, install next day. Connectivity WIFI- IP Address: 10.116.113.228 Subnet Mask: 255.255.255.224 Default Gateway: 10.116.113.225 Primary DNS: 10.129.14.133
📄 Description
Merge KMY Kiosk

Timeline

📞
▶
3 Case Linked Jun 9, 4:15 PM
Case Linked → Work Order Created → Status: Logistics
📋
Work Order Created
Work Order: WO-01278293
Type: Removal
Priority: PC
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00500231
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
PC
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jun 9, 4:16 PM
Invoice #
N/A

Details