Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01278483 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Martin Operating Partnership LP — 484 E 6th St, Smackover AR, 71762

Jun 10, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Nov 18)
✓ SLA Met (8d early)
Dispatch 0.0d
Coordinators 113.9d
Field Work 2.4d
Billing 4.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
113.9 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
4.4 days
Over SLA
Created: Jun 10, 2025 Due: Nov 26, 2025 Completed: Nov 18, 2025 (8 days early)
📅
115.2 days Total Age
⏱️
59.9d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
112.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00500588
6007690663
Closed
28R SYS-GM-5977T Contract ends 03/28/2026 repair included PM G4513AR CN15200095 Agilent Cert. Pre-owned 7693A Injector G7081C US2234RA35 5977C Std Turbo EI Mainframe G2790A US2302C003 Agilent 8860 GC System Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Justin May
Owner
Leona Coonrod
Created
Jun 10, 2025
Work Orders from this Case (1)
WO-01278483 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Jun 10, 2025 • Closed: Nov 17, 2025
Completed with significant delays
Invoiced • 338 days old
🚨
Primary Delay 59.9 days stuck in "Assigned"
⏱️
Total Delay 112.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
59.9d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Reschedule
25.0d / 2.0d SLA
Tech On Site
2.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 Having 2 system no communicate is unpractical and some times is confusing what has been done or dont. Tablet, Laptop, cell phone and deliver service. Cant closebecause need to add parts to match mservice. MD


11/14 Travel, mileage and zone are on WO-01257760

MD


Please assign to Maria Davis ARP to site is 230 miles. Zone 5

🔧 Work Performed
11/14/2025 GCMCS PM was completed per Agilent. MS was tuned and vented. Ion source was cleaned, mechanical pump was found leaking and d a repair SO 6008214667 was created. GC parts and gas filters were replaced. System was pumped down and stabilized for sometime. No air leak, N2 and H2O were above the limit. New pump will be replaced after delivery.
⚠️ Problem Description
28R SYS-GM-5977T Contract ends 03/28/2026 repair included PM G4513AR CN15200095 Agilent Cert. Pre-owned 7693A Injector G7081C US2234RA35 5977C Std Turbo EI Mainframe G2790A US2302C003 Agilent 8860 GC System Custom
📄 Description
Gas Chromatograph/Mass Spectrometer (for contract purposes only)
📞 Call Description
NOV 2025 GC PM

Timeline

📞
▶
4 Case Linked Jun 10, 2:02 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01278483
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 60.0 business days
🗓️
▶
2 Status: Scheduled Sep 1, 8:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-09-29T16:00:00.000+0000
📅
Dispatch Scheduled by Maria Davis Sep 1, 8:58 PM
Scheduled For: 2025-10-01T15:00:00.000+0000
🚨 19.4 business days
🔄
Status: Reschedule by Maria Davis Sep 28, 10:03 AM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 13h
🚨 25.0 business days
🗓️
▶
2 Status: Scheduled Nov 2, 1:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-11-12T17:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Maria Davis Nov 14, 9:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 20h
⏳ 1.0 business days
⏱️
Labor Added Nov 15, 9:42 PM
Type: Labor
Status: Open
Qty: 4.5
🔩
3x Parts Added Nov 16, 6:14 AM
Type: Parts
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Maria Davis Nov 17, 10:28 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 12h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 4:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 37m
⏳ 5.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.7 business days
🧾
Invoice Created Dec 8, 5:11 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 59.9 business days (threshold: 4.0 business hours)
Exceeded by 59.4 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Reschedule
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00500588
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Nov 12, 12:00 PM
Created
Jun 10, 2:03 PM
Invoice #
247473

Work Details (4)

Name Type Status Qty Amount Date
WL-03009055 Labor Open 4.5 $570.00 Nov 15, 9:42 PM
WL-03009093 Parts Open 1 $0.00 Nov 16, 6:14 AM
WL-03009094 Parts Open 1 $0.00 Nov 16, 6:14 AM
WL-03009095 Parts Open 1 $0.00 Nov 16, 6:14 AM

Details