Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280554 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Brandon Community Hospital Inc — 119 Oakfield Dr, Brandon FL, 33511

Jun 18, 2025 → Nov 23, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Oct 20)
⏸ 91d excluded (parts wait + holding)
✓ SLA Met (72d early)
Dispatch 0.2d
Holding 66.2d (excluded)
Coordinators 25.1d
Field Work 25.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
66.2 days
Coordinators
25.1 days
Over SLA
Field Work
25.0 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jun 18, 2025 Due: Dec 31, 2025 Completed: Nov 23, 2025 (38 days early)
📅
112.6 days Total Age
⏱️
65.9d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00503239
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Orlando Ortega
Owner
Shelby Robinson
Created
Jun 18, 2025
Work Orders from this Case (1)
WO-01280554 (current) Invoiced
FCO • Joe Hudson
Created: Jun 18, 2025 • Closed: Nov 23, 2025
Completed with significant delays
Invoiced • 330 days old
🚨
Primary Delay 65.9 days stuck in "Ready for Release"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA
Ready for Release
66.2d
Ready for Scheduling
7.6d / 1.0d SLA
Completed
25.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/24/2025 ALuman - attached email to EWO for field review for devices not found during FSE visit

09/09/2025 ALuman - escalated to field for review. 2 different FSEs were onsite and neither one of them were able to locate them while onsite accompanied by staff

08/11/2025 ALuman - sent a follow up email to Orlando Ortega via the original thread to see if they can physically locate these devices. While FSE was onsite last, neither the FSE or onsite staff were able to locate these despite walking the hospital twice.

07/14/2025 ALuman - still working to locate, these are not onsite at Brandon Community despite being previously confirmed. Working with onsite staff

07/03/2025 ALuman - remove from dispatch. No other devices can be located. FSE Konstantin Barskiy walked the entire facility twice. Will continue to try and locate

07/01/2025 ALuman - dispatch to Luis Iser for site continuation

06/18/2025 ALuman - dispatch to Raymond Ebanks

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
Customer Refused FCO - Indefinitely
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Jun 18, 2:56 PM
Case Number: 00503239
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 18, 3:05 PM
Work Order: WO-01280554
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jun 18, 4:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-06-18T00:00:00.000+0000, 2025-06-18T04:00:00.000+0000, 2025-06-18T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 1h 14m
📅
Dispatch Scheduled by Mandy Newman Jun 19, 3:58 PM
Scheduled For: 2025-06-19T12:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
2 Status: Entered Jul 1, 11:59 AM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Ashley Luman
From: Entered
To: Ready for Release
Duration in Previous: 1m
👷
▶
3 Technician Assigned Jul 1, 1:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-07-07T04:00:00.000+0000, 2025-07-07T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 1h 49m
📅
Dispatch Scheduled by Ashley Luman Jul 1, 1:57 PM
Scheduled For: 2025-07-07T12:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Ashley Luman Jul 3, 3:01 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 1h, 0m
⚠️ 8.0 business days
✅
Status: Ready for Release by Ashley Luman Jul 14, 12:31 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 10d 21h
🚨 66.0 business days
👷
▶
3 Technician Assigned Oct 13, 5:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 91d 5h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 3.6 business days
📅
Dispatch Scheduled by Fady Messak Oct 16, 6:57 AM
Scheduled For: 2025-10-27T12:00:00.000+0000
⏳ 2.0 business days
👷
Technician Assigned by Fady Messak Oct 17, 6:01 PM
Technician: Joe Hudson
⏳ 1.4 business days
⏱️
▶
2 21x Labor Added Oct 20, 5:28 AM
21x Labor Added → Status: Completed
✔️
Status: Completed by Leo Hudson
From: Scheduled
To: Completed
Duration in Previous: 6d 11h
🚨 25.0 business days
🏁
Status: Closed by Fady Messak Nov 23, 1:47 PM
From: Completed
To: Closed
Duration in Previous: 34d 9h
⏳ 2.0 business days
⏱️
Labor Added Nov 25, 11:32 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 25, 12:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Ready for Scheduling
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Completed
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00503239
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joe Hudson
Scheduled
Oct 27, 8:00 AM
Created
Jun 18, 3:05 PM
Invoice #
N/A

Work Details (22)

Name Type Status Qty Amount Date
WL-02976660 Labor Open 1 $95.00 Oct 20, 5:28 AM
WL-02976661 Labor Open 1 $95.00 Oct 20, 5:28 AM
WL-02976662 Labor Open 1 $95.00 Oct 20, 5:28 AM
WL-02976663 Labor Open 2 $310.00 Oct 20, 5:28 AM
WL-02976664 Labor Open 2 $310.00 Oct 20, 5:28 AM
WL-02976665 Labor Open 1 $95.00 Oct 20, 5:28 AM
WL-02976666 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976667 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976668 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976669 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976670 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976671 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976672 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976673 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976674 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976675 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976676 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976677 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976678 Expenses Open 1 $0.00 Oct 20, 5:28 AM
WL-02976679 Travel Open 25 $0.00 Oct 20, 5:28 AM
WL-02976680 Travel Open 25 $0.00 Oct 20, 5:28 AM
WL-03019544 Labor Open 0.016666666666667 $152.00 Nov 25, 11:32 AM

Details