Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280774 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Florida Hospital North Pinellas — 1395 S Pinellas Ave, Tarpon Springs FL, 34689

Jun 19, 2025 → Jun 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 15 biz days
Paused: 234 biz days
🕐 Clock stopped: Canceled (Jun 18, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 20, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 20 → Jul 18, 2025
19 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 18 → Jul 28, 2025
6 business days (counted)
Running total: 7 of ? biz days used
⏸215d
⏸ Clock Paused
Status: Ready for Release
Jul 28 → Jun 8, 2026
215 business days (not counted)
Created: Jun 19, 2025 Canceled: Jun 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 20 Created ▶ Running 1 1
Jun 20 → Jul 18 Ready for Release ⏸ Paused 19
Jul 18 → Jul 28 On Hold ▶ Running 6 7
Jul 28 → Jun 8 Ready for Release ⏸ Paused 215
Dispatch 1.0d
Holding 242.4d (excluded)
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
242.4 days
Created: Jun 19, 2025 Due: Dec 31, 2025 Completed: Jun 18, 2026 (168 days late)
📅
249.0 days Total Age
⏱️
215.8d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00503446
URGENT Philips WO Request
Closed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leah Hussey
Owner
Shelby Robinson
Created
Jun 19, 2025
Work Orders from this Case (1)
WO-01280774 (current) Canceled
FCO
Created: Jun 19, 2025
On Track
Canceled • 422 days old
🚨
Primary Delay 215.8 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
235.8d
On Hold
6.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 MHamersley - called 727-943-4157, phone just rings, no answer; sent f/u email: Justin.Courterier@adventhealth.com


05/06/2026 MHamersley - called 727-943-4157, Justin, phone just rings then disconnects; *email: justin.courperier@adventhealth.com Bounced*

PWO is in "fixed" status


04/24/2026 YEspino Called 727-942-5000 to try and speak to anne over the device in question. Asked to be transferred over to the Respt dept, Was able to speak to Justin the respt manager and advised that Anne no longer worked for the site and asked for an email to be sent to him so that he could look into the device in question. Justin Courperier (727-943-4157) Email: justin.courperier@adventhealth.com 


04/13/2026 YEspino Sending an email to Anne Francois (anne.francois@adventhealth.com) to verify the device in question.


04/13/2026 YEspino Called 727-692-7445 to speak to Ray Ward to verify the V60 vent in question. Not a good contact this number does not belong to ray.


04/13/2026 YEspino Called 727-942-5000 to speak to somebody in the Respt dept to verify the vent in question. Asked to be transferred over to the Respt and was able to speak to Cindy. She advised that Anne was not in so i left a message for her.


03/09/2026 YEspino Called 727-942-5000 to speak to Rachel or Anne in the Respt Dept to verify the device in question. Asked to be transferred over to the Respt dept, but was unable to speak to anybody or leave a message.


02/16/2026 YEspino Called 727-942-5000 to verify the Vent in question. Asked to be transferred over to the Respt dept, Was able to speak to Rachel and she took the sn & contact number and advised she would call back if she found something. she advised that the poc would be Anne Francois (anne.francois@adventhealth.com)


02/03/2026 YEspino Called 727-942-5000 to verify the vent in question. Asked to be transferred over to the Respt dept, but was unable to speak to anybody or leave a message.


12/30/2025 YEspino Called 727-942-5000 to speak to the Respt Dept to verify the device in question. Asked to be transferred over and was able to speak to Kimberly, While i was asking for Frank she advised there was no frank there and hung up the call.


12/17/2025 YEspino Called 727-942-5000 to follow up with the Respt dept to verify the device in question. Asked to be transferred over , Was advised that frank is currently not in and advise i should try back tomorrow.


11/19/2025 YEspino Called 727-942-5000 to speak to the Resp dept to verify the device in question. Was able to speak to Frank and he advised to give some time and call back to get updates from them. once the device has been found they will set it aside.


11/06/2025 MHamersley - recd email from Leah stating she forwarded email to Respiratory dept, (she is contact for Radiology Dept) sent email requesting contact information and email address.


11/05/2025 YEspino Called 813-904-2183 to speak to Brock Miller to verify the device in question. Was unable to speak to him or leave a message.


11/05/2025 YEspino Called 727-756-7631 to speak to Leah over the device in question. Was unable to speak to Leah so i left a message.


11/03/2025 MHamersley - called 727-756-7631, call went to Leah's VM/LM; sent f/u email: leah.hussey@adventhealth.com


10/14/2025 YEspino Called 727-756-7631 to speak to Leah to verify the device in question. Was unable to speak to her or leave a message.


09/16/2025 YEspino Called 727-756-7631 to speak to Leah over the device in question. Was unable to speak to her so i left a message.


09/03/2025 YEspino Called 727-756-7631 to speak to Leah Hussey to verify the devices in question. Was unable to speak to her so i left a message. Will be sending an email as well.


07/28/2025 DCox - this was ANR on that work order but then another IPCR was submitted showing it was confirmed available


06/24/2025 ALuman -management please review. device already ANR'ed under WO-11251241

⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Jun 19, 9:19 AM
Case Number: 00503446
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 19, 9:37 AM
Work Order: WO-01280774
Type: FCO
Priority: PC
1.0 business days
Status: Ready for Release by Erin Martin Jun 20, 10:25 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
🚨 20.0 business days
⏸️
Status: On Hold by Erin Martin Jul 18, 3:06 PM
From: Ready for Release
To: On Hold
Duration in Previous: 28d 4h
⚠️ 7.0 business days
Status: Ready for Release by Diana Cox Jul 28, 1:49 PM
From: On Hold
To: Ready for Release
Duration in Previous: 9d 22h
🚨 216.0 business days
🚫
Status: Canceled by Mandy Newman Jun 8, 9:45 AM
From: Ready for Release
To: Canceled
Duration in Previous: 314d 19h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00503446
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jun 19, 9:37 AM
Invoice #
N/A

Details