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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284399 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 KMS Medical Products LLC — 12 Nortons Race, Honeoye Falls NY, 14472

Jun 26, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Jul 11, 2025
0 biz days remaining
Active: 0 biz days
Paused: 283 biz days
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸283d
⏸ Clock Paused
Status: Ready for Release
Jun 26 → Aug 16, 2026
283 business days (not counted)
Created: Jun 26, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 26 → Jun 26 Created ▶ Running 0 0
Jun 26 → Aug 16 Ready for Release ⏸ Paused 283
Dispatch 0.5d
On Track
Dispatch
0.5 days
Created: Jun 26, 2025 Due: Jul 11, 2025 (401 days overdue)
📅
284.0 days Total Age
⏱️
0.5d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00505579
URGENT Philips WO Request
Closed
ANNUAL INSPECTION
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ed Mackin
Owner
Shelby Robinson
Created
Jun 26, 2025
Work Orders from this Case (1)
WO-01284399 (current) Ready for Release
Preventive Maintenance
Created: Jun 26, 2025
On Track
Ready for Release • 415 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/17/2026 HWilliams - Called (585) 402-5291 and spoke with Kevin. He was a little upset as he advised he no longer has any of the Tempus devices and none of his customers do either. He also stated he has sent this information along with his sold to list to Philips (Brad Bagaloff) on numerous occasions and he wants to stop being bothered about this. Sent an email and cc'd FOM Fady to confirm everything we discussed for paper trail and so we can get these closed out. 


08/27/2025 DMalloy - FOM Fady sent follow up email on 7/28/2025 to the customer to confirm the devices for the PM and FCO. Sendiing another email today.  

kevin@kms-medical.com

ed.mackin@philips.com


07/11/2025 DMalloy - Follow Up Email sent tothe customer to get the deivces confirmed.  

kevin@kms-medical.com

ed.mackin@philips.com


06/30/2025 DMalloy -Reviewing. Site also has FCOs that require remediation.  

⚠️ Problem Description
ANNUAL INSPECTION
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Jun 26, 10:29 AM
Case Number: 00505579
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 26, 10:44 AM
Work Order: WO-01284399
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Deon Malloy Jun 26, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 43m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00505579
Closed

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jun 26, 10:44 AM
Invoice #
N/A

Details