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WO-01284434 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Deshler Park — 1500 Lockbourne Road, Columbus OH, 43206-3736

Jun 26, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 29, 2025
✗ SLA Missed (117 biz days late)
Active: 162 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 26 → Jun 27, 2025
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jun 27 → Jul 1, 2025
2 business days (counted)
Running total: 2 of ? biz days used
159d
▶ Clock Running
Status: On Hold
Jul 1 → Feb 23, 2026
159 business days (counted)
Running total: 161 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 23 → Mar 10, 2026
11 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 162 of ? biz days used
Created: Jun 26, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jun 26 → Jun 26 Created ▶ Running 0 0
Jun 26 → Jun 27 Awaiting Parts ⏸ Paused 1 —
Jun 27 → Jul 1 Reschedule ▶ Running 2 2
Jul 1 → Feb 23 On Hold ▶ Running 159 161
Feb 23 → Mar 10 Awaiting Parts ⏸ Paused 11 —
Mar 10 → Mar 11 Reschedule ▶ Running 1 162
Mar 11 → Mar 11 Assigned ▶ Running 0 162
Mar 11 → Mar 11 Tech On Site ▶ Running 0 162
Dispatch 0.0d
Material Management 14.0d
Holding 160.0d (excluded)
Coordinators 5.1d
Field Work 0.0d
Billing 13.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.0 days
Over SLA
Holding (excluded from total)
160.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Billing
13.9 days
Over SLA
Created: Jun 26, 2025 Due: Aug 29, 2025 Completed: Mar 11, 2026 (193 days late)
📅
175.0 days Total Age
⏱️
160.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
24.4d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00505593
No quote required
Closed
Follow up to WO-01271654 Inspection #: 27497 Asset ID: 13121603 Model: Welch Allyn - WABP Notes: Out of range. Checked bp at 160//140/120 and 80 all were reading out of range at a little below 3 under on each
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rashad Barksdale
Owner
Virtual Tech
Created
Jun 26, 2025
Work Orders from this Case (1)
WO-01284434 (current) Invoiced
SWAPOUT • Samuel A Klein
Created: Jun 26, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 415 days old
🚨
Primary Delay 160.0 days stuck in "On Hold"
⏱️
Total Delay 24.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
14.0d / 3.0d SLA
Reschedule
5.0d / 2.0d SLA
On Hold
160.0d
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23-RS; Hotswap sent nothing returned - ordering replacement to back fill hotswap pool -

0/29-RS; Sending reminder with RL attached

🔧 Work Performed
Cleaned device externals Visual Inspection; Passed New Hose, Bulb and Cuff Performance Tested as follows: Applied = Measured (± 3 mm Hg) 0 mmHg = ___0__ mmHg 50 mmHg = ___50__mmHg 100 mmHg = ___100__ mmHg 150 mmHg = __150.1___ mmHg 200 mmHg = ___200.1__mmHg 250 mmHg = ___249.8__ mmHg 300 mmHg = __298.6___mmHg PM Completed Shipping to site: Welch Allyn - WABP Asset ID: 13210575 S/N: 250210073930 Shipment Tracking Number: 1Z01E3E70396503672 DELIVERED 6/30/2025 Expected back for repair: Welch Allyn - WABP Asset ID: 13121603 S/N: 0110612479228693 RMA Tracking Number: 1Z01E3E79095630882
🔍 Technician Findings
3/11 SKLEIN - Unit arrived into Depot. No unit was returned to Depot and purchasing a new unit to replace onto Hotswap Shelf. Preparing unit to place onto Hotswap Shelf. Hotswap requested -
⚠️ Problem Description
Follow up to WO-01271654 Inspection #: 27497 Welch Allyn - WABP Asset ID: 13121603 S/N: 0110612479228693 Notes: Out of range. Checked bp at 160//140/120 and 80 all were reading out of range at a little below 3 under on each https://www.ebiotrack.com/workorder.php?wo=66506
📄 Description
SPHYG, ANEROID WALL GAUGE W/AD LT CUFF WA 7670-01 Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Jun 26, 10:56 AM
Case Number: 00505593
Subject: No quote required
Status: Closed
📋
▶
3 Work Order Created Jun 26, 12:15 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00077320
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
📦
▶
4 Parts Requested Jun 27, 11:07 AM
Parts Requested → 2x Parts Added → Status: Reschedule → Expenses Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
🔄
Status: Reschedule by Emily Wilson
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22h 50m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏸️
Status: On Hold by Ryan Schwochow Jul 1, 8:30 AM
From: Reschedule
To: On Hold
Duration in Previous: 3d 21h
🚨 160.0 business days
📦
▶
2 Parts Requested Feb 23, 9:59 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 237d 2h
🚨 12.0 business days
🔩
▶
2 2x Parts Added Mar 10, 8:36 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 21h
⏳ 2.0 business days
🔩
▶
3 5x Parts Added Mar 11, 2:46 PM
5x Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Samuel Klein
Technician: Samuel A Klein
👷
Status: Assigned by Samuel Klein
From: Reschedule
To: Assigned
Duration in Previous: 1d 6h
🔧
▶
2 Status: Tech On Site Mar 11, 3:13 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Samuel Klein
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 1:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 3h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 12.0 business days (threshold: 3.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

📞
Case 00505593
Closed
📦
Parts Order 00077320
Closed
📦
Parts Order 00077402
Canceled
📦
Parts Order 00090875
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Jun 26, 12:15 PM
Invoice #
SM-258111

Work Details (10)

Name Type Status Qty Amount Date
WL-02846553 Parts Open 1 $0.00 Jun 27, 11:07 AM
WL-02846554 Parts Open 1 $0.00 Jun 27, 11:07 AM
WL-02846567 Expenses Open 1 $11.51 Jun 27, 11:08 AM
WL-03136905 Parts Open 1 $368.47 Mar 10, 8:36 AM
WL-03136906 Expenses Open 1 $23.87 Mar 10, 8:36 AM
WL-03139434 Parts Open 1 $43.48 Mar 11, 2:46 PM
WL-03139435 Parts Open 1 $68.51 Mar 11, 2:46 PM
WL-03139436 Parts Open 1 $338.85 Mar 11, 2:46 PM
WL-03139437 Labor Open 1 $122.57 Mar 11, 2:46 PM
WL-03139438 Labor Open 1 $122.57 Mar 11, 2:46 PM

Details