Detailed work order timeline, KPIs, and analysis
MOPEC • Repair • P7
📍 Virginia Commonwealth — 1101 E Marshall Street/Room 10-001, Richmond VA, 23298
Jul 7, 2025 → Feb 18, 2026
2/18 JJ: Pls close work order and invoice
2/18/26 RBerry- Sent teams message to JJohnson and CBakkemo asking if WO can be closed.
2/13/26 RBerry- Chattered: @Jennifer Johnson @Chris Bakkemo We have reached out to the customer multiple times to confirm whether this WO is still needed but have not received a response. Can we proceed with closing this WO?
2/10 MOwens Sent chatter to Jennifer Johnson if we can close this WO.
1/30/26 RBerry- Chattered: @Jennifer JohnsonWe have reached out to the customer multiple times to confirm whether this WO is still needed but have not received a response. Can we proceed with closing this WO?
1/30/26 RBerry- LM with Sean Schultz to ask if WO is still needed.
1/30/26 RBerry- Called 804-892-6288 to speak with Sean to see if WO is still needed.
12/31/25 RBerry- LM with Sean Schultz to determine if WO is still needed.
10/30/2025jsells
There seems to have been a miscommunication about this VCU repair. The customer has the batteries on site and need the repair
9.24 M. Bateman I left a voicemail for Nick to call me back with the part information needed for this WO.
07/21/2025..MH
the phone number given, 804-828-9561, is not a working number. Sean's Number is 804-892-6288.
a return trip is necessary. the ac to dc inverter is not working and the unit is will not charge the new batteries just installed.
7/18 MOwens Called and left a vm for Sandra to call back on 7/21 to confirm the reschedule on 7/23 after 1pm.
7/18 MOwens Tech arrived onsite and they had left for the day. Will have to reschedule the visit for another day.
7/14 MOwens Sent an email to Sandra about scheduling the repair visit this week. Sandra called back and requested the visit for 7/18 after 2pm. Sean is the onsite POC.
7/11 MOwens Called to speak to Sandra but had to leave a vm for her to call back to schedule the repair visit next week.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02855984 | Expenses | Open | 1 | $0.00 | Jul 7, 1:56 PM |
| WL-02871336 | Labor | Open | 0.53333333333333 | $0.00 | Jul 18, 10:46 PM |
| WL-02871337 | Labor | Open | 0.88333333333333 | $0.00 | Jul 18, 10:46 PM |
| WL-02871338 | Labor | Open | 4.3333333333333 | $0.00 | Jul 18, 10:46 PM |
| WL-02871339 | Travel | Open | 9 | $0.00 | Jul 18, 10:46 PM |
| WL-02871340 | Travel | Open | 206 | $0.00 | Jul 18, 10:46 PM |
| WL-02871341 | Expenses | Open | 1 | $0.00 | Jul 18, 10:46 PM |
| WL-02871342 | Expenses | Open | 1 | $0.00 | Jul 18, 10:46 PM |
| WL-02871343 | Expenses | Open | 1 | $0.00 | Jul 18, 10:46 PM |
| WL-02871344 | Expenses | Open | 1 | $0.00 | Jul 18, 10:46 PM |
| WL-02880736 | Labor | Open | 4.1166666666667 | $0.00 | Jul 27, 10:41 PM |
| WL-02880737 | Labor | Open | 3.45 | $416.50 | Jul 27, 10:41 PM |
| WL-02880738 | Labor | Open | 6 | $0.00 | Jul 27, 10:41 PM |
| WL-02880739 | Travel | Open | 207 | $340.00 | Jul 27, 10:41 PM |
| WL-02880740 | Travel | Open | 207 | $0.00 | Jul 27, 10:41 PM |
| WL-02880741 | Expenses | Open | 1 | $0.00 | Jul 27, 10:41 PM |
| WL-02880742 | Expenses | Open | 1 | $0.00 | Jul 27, 10:41 PM |
| WL-02880743 | Expenses | Open | 1 | $0.00 | Jul 27, 10:41 PM |
| WL-02880744 | Expenses | Open | 1 | $0.00 | Jul 27, 10:41 PM |
| WL-03037662 | Expenses | Open | 1 | $0.00 | Dec 15, 9:03 AM |