06/17/2026 HWilliams - Called (585) 402-5291 and spoke with Kevin. He was a little upset as he advised he no longer has any of the Tempus devices and none of his customers do either. He also stated he has sent this information along with his sold to list to Philips (Brad Bagaloff) on numerous occasions and he wants to stop being bothered about this. Sent an email and cc'd FOM Fady to confirm everything we discussed for paper trail and so we can get these closed out.
01/26/2026 DMalloy - Created and sent customer the PM Exception Letter to be signed and returned.
kevin@kms-medical.com
01/21/2026 DMalloy - Email received from customer advising that "I do not own this unit any longer. It was sold to Code Blue Resources". Looped in FOM.
kevin@kms-medical.com
01/19/2026 DMalloy - Planning Fanfan a visit to upstate Ny the week of Feb 9th. Emailed customer with the device list...
ed.mackin@philips.com
09/18/2025 DMalloy - Researching to determine when a visit can be made. Will email the customer with a proposed date.
⚠️Problem Description
ANNUAL INSPECTION
📄Description
Philips Healthcare Tempus Pro Patient Monitor
📞Call Description
PM - Trade - Customer Value PM
📧
Email: Authorized Service Partner, Philips Tempus PM Scheduling Request 2025 - KMS Medical Products LLC - Honeoye Falls, NY
Completed Jan 19, 2026
To: ed.mackin@philips.com
CC: central.scheduling@emsar.com
BCC: deon.malloy@emsar.com
Attachment: --none--
Subject: Authorized Service Partner, Philips Tempus PM Scheduling Request 2025 - KMS Medical Products LLC - Honeoye Falls, NY
Body:
Hello,
We show your location will be due for a preventive maintenance visit. I am emailing you to confirm the information below and set a scheduled date for this service. Our Field Service Engineers are trained by Philips as Authorized Service Providers.
Jul 30, 2026 5:08pm
@Fady Messak @Rebecca Arnold
After reading the notes it appears this work order can be closed.
Thanks
BK
Timeline
📞
Case Linked Jul 11, 12:56 PM
Case Number:00509844
Subject:URGENT Philips WO Request
Status:Closed
📋
Work Order Created Jul 11, 1:40 PM
Work Order:WO-01291453
Type:Preventive Maintenance
Priority:PC
⚠️9.0 business days
📅
Status: Ready for Scheduling by Brandi RodriguezJul 23, 1:28 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:11d 23h
Bottlenecks
Entered
Duration: 8.8 business days (threshold: 4.0 business hours)