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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292877 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Ascension St Vincent's St Johns — 205 Trinity Way, Saint Johns FL, 32259

Jul 18, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (8 biz days late)
Active: 120 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jul 18 → Jul 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jul 18 → Oct 15, 2025
61 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 22, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 27, 2025
3 business days (counted)
Running total: 8 of ? biz days used
112d
▶ Clock Running
Status: Scheduled
Oct 27 → Apr 10, 2026
112 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 120 of ? biz days used
Created: Jul 18, 2025 Completed: Apr 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 18 → Jul 18 Created ▶ Running 0 0
Jul 18 → Oct 15 Ready for Release ⏸ Paused 61
Oct 15 → Oct 22 Scheduled ▶ Running 5 5
Oct 22 → Oct 22 Entered ▶ Running 0 5
Oct 22 → Oct 27 Ready for Scheduling ▶ Running 3 8
Oct 27 → Apr 10 Scheduled ▶ Running 112 120
Apr 10 → Apr 10 Tech On Site ▶ Running 0 120
Dispatch 0.0d
Holding 61.5d (excluded)
Coordinators 122.4d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
61.5 days
Coordinators
122.4 days
Over SLA
Field Work
0.3 days
Created: Jul 18, 2025 Due: Dec 31, 2025 Completed: Apr 10, 2026 (99 days late)
📅
181.5 days Total Age
⏱️
113.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
118.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00511857
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erin Martin
Owner
John Rolston
Created
Jul 18, 2025
Work Orders from this Case (1)
WO-01292877 (current) Invoiced
FCO • Jared Heisler
Created: Jul 18, 2025 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 113.0 days stuck in "Scheduled"
⏱️
Total Delay 118.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
61.5d
Scheduled
118.4d / 2.0d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/30/2026 Mhamersley - FSE needs to close wo

02/04/2026 ALuman - FSE to close WO. chatter sent

10/27/2025 ALuman - dispatch to Jared Heisler per Fady

10/15/2025 ALuman - devices located via email from Vance Wurts and Eric bird. Dispatch to Jared Heisler to complete

10/10/2025 Aluman - per Fady he is taking ownership of this for process and closure

09/29/2025 YEspino called 904-691-1000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to nicole from Trimedx and she advised she could take a message and pass it on to the biomed techs.


09/29/2025 YEspino called 904-933-8346 to speak to Vance to verify the devices in question. Once dialed the line went quiet and then the call was dropped. will try back later.


09/22/2025 YEspino Called 904-691-1000 to verify the devices in question. Asked to be transferred over to the biomed dept., Was able to speak to Angela from trimedx and she advised she would take a message for the tech so i can receive a call back from them.


09/22/2025 YEspino Called 904-933-8346 to speak to Vance to verify the devices in question. Was unable to speak to him or leave a message. 


09/10/2025 YEspino Called 904-933-8346 to speak to Vance Wurts to verify the devices in question. Was unable to speak to him so i left a message.


08/28/2025 YEspino Called 904-691-1000 to verify the devices in question. Asked to be transferred over to the biomed, But was unable to speak to her or leave a message. The line just rings till the call is dropped.


08/28/2025 YEspino Called 901-486-8211 to speak to Darla to verify the device in question. Went straight to vm so i left a message.


08/27/2025 ALuman - called main line (904) 691-1000, asked operator to transfer me to Biomed. Line continued to ring and no one answered. Unable to leave a VM


08/22/2025 YEspino Called 901-486-8211 to speak to Darla Mcfall to verify the devices in question. Was unable to speak to her so i left a message.


08/22/2025 YEspino Called 904-603-1529 to speak to Emanuel Urban to verify the devices in question. Was unable to speak to him or leave a message.


INTERNAL NOTE: 08/22/2025 Emartin devices at Sacred Heart Health System Inc, have been completed remaining devices said to be located at:

ASCENSION ST. VINCENT'S ST. JOHNS COUNTY


Address: 205 Trinity Way, Saint Johns, FL 32259

07/18/2025 EMartin sent email to Emanuel to confirm devices onsite per email on 06/26/25 rec'd email reply from Ramsis Atia confirming inventory, ramsis.atia@trimedx.com ,


4 of them in our site, address:

Sacred Heart Health System Inc,

5151 N 9th Ave Pensacola FL 32504

S/N 100471828, 100471587, 100472425, 100472439;

The rest of them located at:

ASCENSION ST. VINCENT'S ST. JOHNS COUNTY

Address: 205 Trinity Way, Saint Johns, FL 32259

🔧 Work Performed
WO closure
🔍 Technician Findings
WO closure
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Jul 18, 3:52 PM
Case Number: 00511857
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 18, 4:07 PM
Work Order: WO-01292877
Type: FCO
Priority: PC
Status: Ready for Release by Erin Martin Jul 18, 4:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 5m
🚨 62.0 business days
📅
4 Dispatch Scheduled Oct 15, 4:35 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 89d 0h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-23T12:00:00.000+0000
⚠️ 5.9 business days
🆕
Status: Entered by Fady Messak Oct 22, 10:41 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 18h, 0m
4.0 business days
🗓️
3 Status: Scheduled Oct 27, 8:25 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-27T04:00:00.000+0000, 2025-10-27T00:00:00.000+0000, 2025-10-27T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 14, 12:06 PM
Scheduled For: 2025-12-05T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Cristina Everetts Dec 2, 10:40 AM
Scheduled For: 2025-12-05T20:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 15, 7:43 PM
Scheduled For: 2025-12-22T20:00:00.000+0000
🚨 10.5 business days
📅
Dispatch Scheduled by Jared Heisler Dec 30, 3:11 PM
Scheduled For: 2026-01-20T20:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 12, 11:59 AM
Scheduled For: 2026-01-24T00:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 28, 10:28 AM
Scheduled For: 2026-01-31T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 4, 8:18 AM
Scheduled For: 2026-02-07T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 10, 2:13 PM
Scheduled For: 2026-02-10T13:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 3, 11:23 AM
Scheduled For: 2026-03-14T12:00:00.000+0000
🚨 27.0 business days
📅
Dispatch Scheduled by Ashley Luman Apr 8, 10:08 AM
Scheduled For: 2026-04-09T12:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jared Heisler Apr 10, 3:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 165d 7h
⏱️
2 Labor Added Apr 10, 6:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 33m, 0m
2.7 business days
📄
2 Status: Ready to Bill Apr 14, 4:17 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259227

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 113.0 business days (threshold: 2.0 business days)
Exceeded by 111.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00511857
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Apr 9, 8:00 AM
Created
Jul 18, 4:07 PM
Invoice #
SM-259227

Work Details (1)

Name Type Status Qty Amount Date
WL-03182282 Labor Open 0.5 $0.00 Apr 10, 6:04 PM

Details