Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01294265 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Peconic Bay Medical Center — 1300 Roanoke Ave, Riverhead NY, 11901

Jul 28, 2025 → Apr 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (169 biz days early)
Active: 127 biz days
Paused: 59 biz days
🕐 Clock stopped: Tech Off Site (Apr 27, 2026)
▶ Clock Running
Status: Created
Jul 28 → Jul 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Jul 28 → Oct 21, 2025
59 business days (not counted)
110d
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Apr 2, 2026
110 business days (counted)
Running total: 110 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 27, 2026
17 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 127 of ? biz days used
Created: Jul 28, 2025 Tech Off Site: Apr 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 28 → Jul 28 Created ▶ Running 0 0
Jul 28 → Oct 21 Ready for Release ⏸ Paused 59 —
Oct 21 → Apr 2 Ready for Scheduling ▶ Running 110 110
Apr 2 → Apr 27 Scheduled ▶ Running 17 127
Apr 27 → Apr 27 Tech On Site ▶ Running 0 127
Dispatch 0.1d
Holding 60.0d (excluded)
Coordinators 128.9d
Field Work 0.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
60.0 days
Coordinators
128.9 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Jul 28, 2025 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
187.0 days Total Age
⏱️
110.9d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
128.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514067
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 28, 2025
Work Orders from this Case (1)
WO-01294265 (current) Invoiced
FCO • Israel Martell
Created: Jul 28, 2025 • Closed: Apr 27, 2026
Completed with significant delays
Invoiced • 383 days old
🚨
Primary Delay 110.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 128.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
60.0d
Ready for Scheduling
110.9d / 1.0d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04-02-2026 Rharris - Emailed customer Tyler Nevone: tnevone@northwell.edu advising that FSE can be onsite Friday, April 10 2026 for required remediates of 1 device. 


01/14/2026 RArnold - Will schedule when FSE is available. DE43802238 does not pull in Philips system. WO only for DE43808883

12/08/2025 MHamersley -recd email from Tyler confirming DE43802238 & DE43808883 at his location.


12/05/2025 MHamersley - sent f/u email to Tyler confirming device and needing email reply to begin scheduling; email: tnevone@northwell.edu


10/21/2025 YEspino Called 631-548-6402 to speak to Tyler Nevone to verify the device in question. This number is for Biomed,Was able to speak to Tyler and he was able to confirm the device in question. Will be sending out a confirmation email to get this scheduled out . Email: tnevone@northwell.edu Phone:631-548-6402 

🔧 Work Performed
4/27/2026 - IM - Worked with Biomed to locate device onsite. Device has been retrieved and will be shipped back to Philips.
🔍 Technician Findings
4/27/2026 - IM - Worked with Biomed to locate device onsite. Device has been retrieved and will be shipped back to Philips.
⚠️ Problem Description
"866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue "
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jul 28, 11:01 AM
Case Number: 00514067
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 28, 11:29 AM
Work Order: WO-01294265
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Jul 28, 12:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 53m
🚨 60.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Oct 21, 12:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 85d 0h
🚨 111.0 business days
👷
▶
4 Technician Assigned Apr 2, 9:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-10T12:15:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 162d 20h
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-10T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Israel Martell Apr 10, 7:09 PM
Scheduled For: 2026-04-24T12:00:00.000+0000
🚨 10.6 business days
📅
Dispatch Scheduled by Megan Klose Apr 24, 3:31 PM
Scheduled For: 2026-05-01T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 27, 9:07 AM
Scheduled For: 2026-04-27T12:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Apr 27, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 2h
🚗
Status: Tech Off Site by Israel Martell Apr 27, 4:14 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 43m
⏱️
3x Labor Added Apr 27, 4:29 PM
Type: Labor, Travel
Status: Open
Qty: 2, 65
⏱️
Labor Added Apr 27, 4:39 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
▶
2 Status: Completed Apr 27, 4:48 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Apr 30, 9:40 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 43m
💰
Status: Invoiced by Josh Longway May 1, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Ready for Scheduling
Duration: 110.9 business days (threshold: 1.0 business days)
Exceeded by 109.9 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00514067
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Apr 27, 8:00 AM
Created
Jul 28, 11:29 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03202622 Labor Open 2 $0.00 Apr 27, 4:29 PM
WL-03202623 Labor Open 2 $47.50 Apr 27, 4:29 PM
WL-03202624 Travel Open 65 $0.00 Apr 27, 4:29 PM
WL-03202639 Labor Open 0.016666666666667 $155.00 Apr 27, 4:39 PM
WL-03208682 Labor Open 0.016666666666667 $38.00 Apr 30, 9:40 AM

Details