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← WO Overview

WO-01294273 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Yale New Haven HospitalSaint Raphael Campus SRC — 1450 Chapel St, New Haven CT, 06511

Jul 28, 2025 → Apr 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (167 biz days early)
Active: 188 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
▶ Clock Running
Status: Created
Jul 28 → Jul 30, 2025
2 business days (counted)
Running total: 2 of ? biz days used
182d
▶ Clock Running
Status: Ready for Scheduling
Jul 30 → Apr 23, 2026
182 business days (counted)
Running total: 184 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 29, 2026
4 business days (counted)
Running total: 188 of ? biz days used
Created: Jul 28, 2025 Completed: Apr 29, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 28 → Jul 30 Created ▶ Running 2 2
Jul 30 → Apr 23 Ready for Scheduling ▶ Running 182 184
Apr 23 → Apr 29 Scheduled ▶ Running 4 188
Dispatch 3.0d
Coordinators 187.4d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
187.4 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jul 28, 2025 Due: Dec 31, 2026 Completed: Apr 29, 2026 (246 days early)
📅
189.0 days Total Age
⏱️
182.4d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
187.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514069
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 28, 2025
Work Orders from this Case (1)
WO-01294273 (current) Invoiced
FCO • April Nuovo
Created: Jul 28, 2025 • Closed: Apr 29, 2026
Completed with significant delays
Invoiced • 384 days old
🚨
Primary Delay 182.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 187.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Scheduling
182.4d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 mklose confrim April 29th. dispatch April

04/23/2026 mklose rcvd email from POC. offered April 4/29

04/20/2026 MHamersley - recd email from Fred Fronczek, Bio Med Tech, confirming device at Yale New Haven Hospital, Saint Raphael Campus


04/16/2026 MHamersley - called 203-789-7301, number is no longer in service; called 917-660-1077, spoke to Xu Li, he is respiratory dept bio med, but will forward email to correct POC; sent email: xu.li@ynhh.org


03/27/2026 mklose called 203-789-3000, xfer to biomed, VM/unable to leave message

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
"866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue "
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Jul 28, 11:04 AM
Case Number: 00514069
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 28, 12:06 PM
Work Order: WO-01294273
Type: FCO
Priority: PC
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Jul 30, 4:45 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 4h
🚨 182.9 business days
👷
▶
3 Technician Assigned Apr 23, 11:40 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-29T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 266d 18h
⚠️ 5.0 business days
⏱️
4x Labor Added Apr 29, 4:18 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 111
✔️
▶
2 Status: Completed Apr 29, 4:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Apr 30, 11:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 11:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 44m
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 9m
💰
Status: Invoiced by Josh Longway May 1, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 182.4 business days (threshold: 1.0 business days)
Exceeded by 181.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00514069
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 29, 8:00 AM
Created
Jul 28, 12:06 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03207692 Labor Open 1 $155.00 Apr 29, 4:18 PM
WL-03207693 Labor Open 1 $47.50 Apr 29, 4:18 PM
WL-03207694 Expenses Open 1 $0.00 Apr 29, 4:18 PM
WL-03207695 Travel Open 111 $0.00 Apr 29, 4:18 PM
WL-03208885 Labor Open 0.016666666666667 $38.00 Apr 30, 11:09 AM

Details