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← WO Overview

WO-01294443 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Mary's Hospital — 701 Lewiston St, Cottonwood ID, 83522

Jul 29, 2025 → Dec 4, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 4)
⏸ 2d excluded (parts wait + holding)
✓ SLA Met (27d early)
Dispatch 0.2d
Holding 2.9d (excluded)
Coordinators 89.8d
Field Work 1.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
2.9 days
Coordinators
89.8 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 29, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
93.0 days Total Age
⏱️
82.3d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
87.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514407
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Beach
Owner
Shelby Robinson
Created
Jul 29, 2025
Work Orders from this Case (1)
WO-01294443 (current) Invoiced
FCO • Marvin Rivas
Created: Jul 29, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 82.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 87.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
2.9d
Ready for Scheduling
82.3d / 1.0d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/2025 - MRivas - parts ordered:

453561544461 qty. 2

ship to:

St Mary's Hospital

ATTN:  Yvonne Brock

701 Lewiston St Cottonwood, ID 83522


11/24/2025 EMartin sent email to yvonne.brock@kh.org advising FSE onsite Weds 12/03/25 to complete device

11/21/2025 YEspino Reached out to Deon to get a good date to call on to get this site scheduled out.


10/16/2025 MHamersley - Planner working w/POC to schedule, per FSE availability 


09/03/2025 Emartin devices confirmed working with on getting more sites confirmed for FSE trip out west 


07/30/2025 MHamersley - rec'd IB call from Yvonne, 970-210-3848, confirming devices at both her locations: St Mary's Hospital, 701 Lewiston St, Cottonwood, ID 83522; FSE Cred: None, call POC for escort; SN: 100386081 & 100471317

FCO69/WO-09958663

FCO66/WO-07177045

🔧 Work Performed
Implemented FCO86600066 per FCO and service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Jul 29, 10:36 AM
Case Number: 00514407
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 29, 10:46 AM
Work Order: WO-01294443
Type: FCO
Priority: PC
✅
Status: Ready for Release by Deon Malloy Jul 29, 12:35 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 49m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 31, 5:26 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2d 4h
🚨 82.8 business days
👷
▶
3 Technician Assigned Nov 24, 3:24 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 115d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-03T17:00:00.000+0000, 2025-12-03T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 3, 5:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏱️
2x Labor Added Dec 4, 2:05 AM
Type: Labor
Status: Open
Qty: 0.5, 3
✔️
▶
2 Status: Completed Dec 4, 3:03 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Dec 4, 11:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8h 47m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 35m
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248243

Bottlenecks

Ready for Scheduling
Duration: 82.3 business days (threshold: 1.0 business days)
Exceeded by 81.3 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00514407
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Dec 3, 8:00 AM
Created
Jul 29, 10:46 AM
Invoice #
SM-248243

Work Details (3)

Name Type Status Qty Amount Date
WL-03025938 Labor Open 0.5 $400.00 Dec 4, 2:05 AM
WL-03025939 Labor Open 3 $427.50 Dec 4, 2:05 AM
WL-03026212 Labor Open 0.016666666666667 $76.00 Dec 4, 11:48 AM

Details