PLYUC has an IV pump that is displaying tools which is a warning that service is required. This is the same pump that was sent out for repair back in May. Braun SN# 898490 EMSAR ID# 13254044
https://www.ebiotrack.com/workorder.php?wo=67105
Total Delay194.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Awaiting Parts
3.3d / 3.0d SLA
Reschedule
41.5d / 2.0d SLA
Incomplete
0.0d
Closed
3.0d / 1.0d SLA
Billing Review
155.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/01 NSuarez requested PO # from AM.
🔧Work Performed
B Brahn Medical
RMA - 180434
Shipment Tracking Number
1z01e3e70390523741
DELIVERED
8/14/2025
Unit repaired by MFG and returned to customer site
🔍Technician Findings
Follow up repair getting escalated to MFG
⚠️Problem Description
PLYUC has an IV pump that is displaying tools which is a warning that service is required. This is the same pump that was sent out for repair back in May.
Braun SN# 898490
EMSAR ID# 13254044
https://www.ebiotrack.com/workorder.php?wo=67107
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 12, 2025
To: andrew_coleman@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01294512Location: Atrius Health - PlymouthAddress: 36 Shops at 5 Way Plymouth, MA 02360Device: Problem Description: PLYUC has an IV pump that is displaying tools which is a warn
Oct 1, 2025 4:08pm
@Scott Berry Can you please provide me with the PO#
Timeline
📞
Case Linked Jul 23, 2:38 PM
Case Number:00513008
Subject:Urgent Care - IV Pump
Status:Closed
⚠️5.0 business days
📋
▶
3
Work Order Created Jul 29, 1:56 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Jul 30, 9:10 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:19h 13m
📦
▶
3
Parts Requested Jul 30, 11:31 AM
Parts Requested → 3x Parts Added → Status: Reschedule
🔩
3x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Emily Wilson
From:Awaiting Parts
To:Reschedule
Duration in Previous:2h 21m
🚨10.0 business days
⚠️
▶
2
Status: Incomplete Aug 12, 8:18 AM
Status: Incomplete → Status: Reschedule
🔄
Status: Reschedule by Samuel Klein
From:Incomplete
To:Reschedule
Duration in Previous:3m
📦
▶
2
Parts Requested Aug 12, 8:27 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Reschedule
To:Awaiting Parts
Duration in Previous:4m
📦
Parts Requested Aug 12, 8:47 AM
Order:00079816
Status:Closed
🔩
Parts Added Aug 12, 4:12 PM
Type:Parts
Status:Open
Qty:1
⏳3.0 business days
🔩
▶
2
Parts Added Aug 14, 4:21 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From:Awaiting Parts
To:Reschedule
Duration in Previous:2d 7h
🚨32.0 business days
💵
▶
2
2x Expenses Added Sep 29, 11:34 AM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:Reschedule
To:Closed
Duration in Previous:45d 19h
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezOct 1, 4:07 PM
From:Closed, Ready to Bill
To:Ready to Bill, Billing Review
Duration in Previous:2d 4h, 0m
🚨156.0 business days
📄
▶
3
Status: Ready to Bill May 18, 10:47 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-262270
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 31.5 business days (threshold: 2.0 business days)
Exceeded by 29.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 155.5 business days (threshold: 2.0 business days)