Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (121 biz days late)
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Aug 4 → Aug 25, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 15 of ? biz days used
121d
▶ Clock Running
Status: On Hold
Aug 25 → Feb 23, 2026
121 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 2, 2026
5 business days (counted)
Running total: 141 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 141 of ? biz days used
Created: Aug 4, 2025
Completed: Mar 2, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 4 → Aug 4
Created
▶ Running
0
0
Aug 4 → Aug 4
Ready for Scheduling
▶ Running
0
0
Aug 4 → Aug 25
Assigned
▶ Running
15
15
Aug 25 → Aug 25
Entered
▶ Running
0
15
Aug 25 → Feb 23
On Hold
▶ Running
121
136
Feb 23 → Feb 23
Assigned
▶ Running
0
136
Feb 23 → Mar 2
Scheduled
▶ Running
5
141
Mar 2 → Mar 2
Tech On Site
▶ Running
0
141
Holding
122.0d (excluded)
✗ SLA Missed
Holding (excluded from total)
Coordinators Over SLA
Created: Aug 4, 2025
Due: Oct 31, 2025
Completed: Mar 2, 2026 (121 days late)
⏱️
122.0d in On Hold
Longest Stage
🔄
8 transitions
Status Changes
⚠️
20.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00515929
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
32 pcs
https://www.ebiotrack.com/inspection.php?iid=29128
🚨
Primary Delay
122.0 days stuck in "On Hold"
⏱️
Total Delay
20.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Assigned
16.0d
/ 0.5d SLA
Scheduled
5.4d
/ 2.0d SLA
Tech On Site
0.3d
/ 1.0d SLA
Completed
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
💬 Chatter (1)
📅 Events (1)
🔒
Internal CSA Notes
2/23 KKelch scheduled per logged email from Sandra. Sent chatter to ASM to update contact
08/26/2025 DNakoff - Reached out to Vickie Johnson for new POC
8/25 KKelch placed on hold due to 3 failed attempts to contact
8/18 KKelch sent Erica an email for scheduling
8/11 KKelch sent Erica an email for scheduling
8/4 KKelch called Erica to schedule for 10/10 between 9 and 10 am. Unable to leave VM, sent email.
🔧
Work Performed
Inspected 40 pieces of equipment. Completed EBT inspection report.
🔍
Technician Findings
3/2/2026 Zachary Stieben arrived on site. Found 40 pieces of equipment to be inspected.
⚠️
Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
32 pcs
https://www.ebiotrack.com/inspection.php?iid=29128
📧
Email:Re:Equipment Inspection
Completed
Feb 23, 2026
From: Sandra.Simmons@hcahealthcare.com
To: kaitlyn.kelch@emsar.com, abby.jinerson@emsar.com
Cc: Vickie.Johnson@hcahealthcare.com, Rieley.Denton@hcahealthcare.com, krystal.arredondo2@hcahealthcare.com
Yes ma’am. This will work. Thank you for setting this up. Have a great week. 😊 Sandra Simmons, MACenter Manager | RowlettCareNow Urgent Care HCA Healthcare2101 Lakeview Pkwy, Rowlett TX, 75088P 972.412.1712| M 325.514.9526 CareNow.com | HCAHealthcare.com From: Kaitlyn Kelch <kaitlyn
Feb 23, 2026 3:51pm
@Dylan Nakoff May we please get the POC updated for this site to Sandra Simmons at 325-514-9526 and Sandra.Simmons@hcahealthcare.com
📅
WO-01295571 - Inspection - Rowlett - CareNow - Rowlett
Mar 2, 2026 10:00am – 1:00pm
Work Order: WO-01295571
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Rowlett
Address: 2101 Lakeview Parkway, Suite 300, Rowlett, TX 75088
Manufacturer:
Model #:
Serial #:
Contact Name: Sandra Simmons
Contact Phone: 972-243-3304
Contact Email:
Due Date: 10/31/2025
Scheduled
Timeline
📞
Case Number:
00515929
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
19m
🆕
From:
Assigned, Entered
To:
Entered, On Hold
Duration in Previous:
20d 23h, 0m
👷
👷
From:
On Hold, Assigned
To:
Assigned, Scheduled
Duration in Previous:
182d 7h, 0m
📅
Scheduled For:
2026-03-02T15:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
6d 17h
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
2h 30m
🚗
⏱️
Type:
Labor
Status:
Open
Qty:
0.5, 2.5
🏁
From:
Completed
To:
Closed
Duration in Previous:
1h 24m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
1d 23h, 0m
🧾
Invoice Number:
SM-255564
Bottlenecks
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
ℹ️ Work Order Details
Technician
Zachary Stieben
Scheduled
Mar 2, 10:00 AM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03126144
Travel
Open
14
-
Mar 2, 12:51 PM
WL-03126145
Labor
Open
0.5
$0.00
Mar 2, 12:53 PM
WL-03126146
Labor
Open
2.5
$855.00
Mar 2, 12:53 PM