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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295598 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Star Emergency Services — 6761 Sierra Ct, Dublin CA, 94568-2692

Aug 4, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed
Active: 10 biz days
Paused: 205 biz days
🕐 Clock stopped: Canceled (Jun 15, 2026)
▶ Clock Running
Status: Created
Aug 4 → Aug 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸205d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Jun 2, 2026
205 business days (not counted)
▶ Clock Running
Status: On Hold
Jun 2 → Jun 15, 2026
9 business days (counted)
Running total: 10 of ? biz days used
Created: Aug 4, 2025 Canceled: Jun 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 5 Created ▶ Running 1 1
Aug 5 → Jun 2 Ready for Release ⏸ Paused 205 —
Jun 2 → Jun 15 On Hold ▶ Running 9 10
Dispatch 2.0d
Holding 215.5d (excluded)
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
215.5 days
Created: Aug 4, 2025 Due: Sep 30, 2025 Completed: Jun 15, 2026 (257 days late)
📅
216.0 days Total Age
⏱️
206.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516005
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (2)
WO-01295598 (current) Canceled
Preventive Maintenance
Created: Aug 4, 2025
WO-01295600 Canceled
Preventive Maintenance
Created: Aug 4, 2025
On Track
Canceled • 376 days old
🚨
Primary Delay 206.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
206.0d
On Hold
9.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2025 EMartin working with field for update on WO 

⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Aug 4, 10:15 AM
Case Number: 00516005
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 4, 10:46 AM
Work Order: WO-01295598
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Aug 5, 9:15 AM
From: Entered
To: Ready for Release
Duration in Previous: 22h 28m
🚨 206.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jun 2, 3:45 PM
From: Ready for Release
To: On Hold
Duration in Previous: 301d 6h
🚨 10.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 15, 9:02 AM
From: On Hold
To: Canceled
Duration in Previous: 12d 17h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00516005
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Aug 4, 10:46 AM
Invoice #
N/A

Details