Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295604 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Norcal Ambulance — 1815 Stockton Blvd, SACRAMENTO CA, 95816-6636

Aug 4, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
0 biz days remaining
Active: 1 biz days
Paused: 256 biz days
▶ Clock Running
Status: Created
Aug 4 → Aug 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸256d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Aug 16, 2026
256 business days (not counted)
Created: Aug 4, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 5 Created ▶ Running 1 1
Aug 5 → Aug 16 Ready for Release ⏸ Paused 256 —
Dispatch 2.0d
On Track
Dispatch
2.0 days
Over SLA
Created: Aug 4, 2025 Due: Sep 30, 2025 (320 days overdue)
📅
258.0 days Total Age
⏱️
2.0d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516017
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 4, 2025
Work Orders from this Case (2)
WO-01295603 Ready for Release
Preventive Maintenance
Created: Aug 4, 2025
WO-01295604 (current) Ready for Release
Preventive Maintenance
Created: Aug 4, 2025
On Track
Ready for Release • 376 days old
🚨
Primary Delay 2.0 days stuck in "Entered"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2025 EMartin researching WO PWO states is supplementary WO 

📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Aug 4, 10:27 AM
Case Number: 00516017
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 4, 10:58 AM
Work Order: WO-01295604
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 5, 9:10 AM
From: Entered
To: Ready for Release
Duration in Previous: 22h 12m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00516017
Closed

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Aug 4, 10:58 AM
Invoice #
N/A

Details