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← WO Overview

WO-01295607 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pinellas County EMS — 12490 Ulmerton Rd, Largo FL, 33774

Aug 4, 2025 → Aug 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed
Active: 21 biz days
Paused: 244 biz days
🕐 Clock stopped: Canceled (Aug 26, 2026)
▶ Clock Running
Status: Created
Aug 4 → Aug 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸244d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Jul 29, 2026
244 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 29 → Aug 26, 2026
20 business days (counted)
Running total: 21 of ? biz days used
Created: Aug 4, 2025 Canceled: Aug 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 5 Created ▶ Running 1 1
Aug 5 → Jul 29 Ready for Release ⏸ Paused 244 —
Jul 29 → Aug 26 On Hold ▶ Running 20 21
Dispatch 2.0d
Holding 265.9d (excluded)
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
265.9 days
Created: Aug 4, 2025 Due: Sep 30, 2025 Completed: Aug 26, 2026 (329 days late)
📅
266.0 days Total Age
⏱️
244.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516019
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carlos Maldonado
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (1)
WO-01295607 (current) Canceled
Preventive Maintenance
Created: Aug 4, 2025
On Track
Canceled • 444 days old
🚨
Primary Delay 244.9 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
244.9d
On Hold
21.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2025 EMartin researching WO PWO states is supplementary WO 

⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Aug 4, 10:28 AM
Case Number: 00516019
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 4, 11:09 AM
Work Order: WO-01295607
Type: Preventive Maintenance
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Erin Martin Aug 5, 1:02 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 1h
🚨 245.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jul 29, 10:19 AM
From: Ready for Release
To: On Hold
Duration in Previous: 357d 21h
🚨 21.0 business days
🚫
Status: Canceled by Rebecca Arnold Aug 26, 11:25 AM
From: On Hold
To: Canceled
Duration in Previous: 28d 1h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00516019
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Aug 4, 11:09 AM
Invoice #
N/A

Details