Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
0 biz days remaining
▶ Clock Running
Status: Created
Aug 4 → Aug 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸244d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Jul 29, 2026
244 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 29 → Aug 16, 2026
12 business days (counted)
Running total: 13 of ? biz days used
Created: Aug 4, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 4 → Aug 5 |
Created |
▶ Running
|
1 |
1 |
| Aug 5 → Jul 29 |
Ready for Release |
⏸ Paused
|
244 |
—
|
| Jul 29 → Aug 16 |
On Hold |
▶ Running
|
12 |
13 |
Holding
244.9d (excluded)
On Track
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
244.9 days
Created: Aug 4, 2025
Due: Sep 30, 2025 (320 days overdue)
⏱️
244.9d in Ready for Release
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00516019
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
🚨
Primary Delay
244.9 days stuck in "Ready for Release"
⏱️
Total Delay
1.5 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
08/05/2025 EMartin researching WO PWO states is supplementary WO
⚠️
Problem Description
PM - Trade - Customer Value PM
📄
Description
Philips Healthcare Tempus ALS Defibrillator
📞
Call Description
PM - Trade - Customer Value PM
Timeline
📞
Case Number:
00516019
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01295607
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1d 1h
⏸️
From:
Ready for Release
To:
On Hold
Duration in Previous:
357d 21h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
ℹ️ Work Order Details
Type
Preventive Maintenance