Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed
🕐 Clock stopped: Canceled (Sep 17, 2026)
▶ Clock Running
Status: Created
Aug 4 → Aug 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸279d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Sep 17, 2026
279 business days (not counted)
Created: Aug 4, 2025
Canceled: Sep 17, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 4 → Aug 5 |
Created |
▶ Running
|
1 |
1 |
| Aug 5 → Sep 17 |
Ready for Release |
⏸ Paused
|
279 |
—
|
Holding
279.9d (excluded)
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
279.9 days
Created: Aug 4, 2025
Due: Sep 30, 2025
Completed: Sep 17, 2026 (351 days late)
⏱️
279.9d in Ready for Release
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00516021
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
🚨
Primary Delay
279.9 days stuck in "Ready for Release"
⏱️
Total Delay
1.5 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
08/05/2025 EMartin researching with field on device
⚠️
Problem Description
PM - Trade - Customer Value PM
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
📞
Call Description
PM - Trade - Customer Value PM
Timeline
📞
Case Number:
00516021
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01295611
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1d 1h
🚫
From:
Ready for Release
To:
Canceled
Duration in Previous:
408d 2h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
ℹ️ Work Order Details
Type
Preventive Maintenance