Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
0 biz days remaining
▶ Clock Running
Status: Created
Aug 4 → Aug 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸256d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Aug 16, 2026
256 business days (not counted)
Created: Aug 4, 2025
Today
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 4 → Aug 5 |
Created |
▶ Running
|
1 |
1 |
| Aug 5 → Aug 16 |
Ready for Release |
⏸ Paused
|
256 |
—
|
Dispatch
2.0 days
Over SLA
Created: Aug 4, 2025
Due: Sep 30, 2025 (320 days overdue)
⏱️
2.0d in Entered
Longest Stage
🔄
1 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00516021
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
🚨
Primary Delay
2.0 days stuck in "Entered"
⏱️
Total Delay
1.5 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
08/05/2025 EMartin researching with field on device
⚠️
Problem Description
PM - Trade - Customer Value PM
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
📞
Call Description
PM - Trade - Customer Value PM
Timeline
📞
Case Number:
00516021
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01295611
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1d 1h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
ℹ️ Work Order Details
Type
Preventive Maintenance