Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 5, 2025
✓ SLA Met (18 biz days early)
🕐 Clock stopped: Completed (Aug 11, 2025)
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: On Hold
Aug 6 → Aug 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Aug 6, 2025
Completed: Aug 11, 2025
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 6 → Aug 6 |
Created |
▶ Running
|
0 |
0 |
| Aug 6 → Aug 11 |
On Hold |
▶ Running
|
3 |
3 |
| Aug 11 → Aug 11 |
Assigned |
▶ Running
|
0 |
3 |
Holding (excluded from total)
4.0 days
Billing
13.3 days
Over SLA
Created: Aug 6, 2025
Due: Sep 5, 2025
Completed: Aug 11, 2025 (25 days early)
⏱️
13.3d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
⚠️
13.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00516595
Oak Street Health - 48 Hour - 72927: New Work Order Assigned
Closed
Work Order #72927
Work Order Description:
A1C is not longer working
F
🚨
Primary Delay
13.3 days stuck in "Ready to Bill"
⏱️
Total Delay
13.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
13.3d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
8-7 Called and left VM to get status update on issue. WO already Open for Hot Swap.
8-6 VT troubleshooting in progress (See Case).
🔍
Technician Findings
VT Hot Swap
⚠️
Problem Description
Work Order #72927
Work Order Description:
A1C is not longer working
F https://www.ebiotrack.com/workorder.php?wo=67257
SNOTE
Untitled Note
Aug 7, 2025
Timeline
📞
Case Number:
00516595
Subject:
Oak Street Health - 48 Hour - 72927: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
1m
⏱️
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
5d 1h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 8h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-239619
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.3 business days (threshold: 1.0 business days)
Exceeded by 12.3 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02897564 |
Labor |
Open |
0.23333333333333 |
$30.64 |
Aug 11, 8:55 AM |