Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296008 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 CHS Mobile Integrated Health Care — 280 Calkins Rd, Rochester NY, 14623

Aug 6, 2025 → Jul 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 15, 2025
✗ SLA Missed (6 biz days late)
Active: 13 biz days
Paused: 212 biz days
🕐 Clock stopped: Canceled (Jul 2, 2026)
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 6, 2025
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 25, 2025
13 business days (counted)
Running total: 13 of ? biz days used
⏸212d
⏸ Clock Paused
Status: Ready for Release
Aug 25 → Jul 2, 2026
212 business days (not counted)
Created: Aug 6, 2025 Canceled: Jul 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 6 Ready for Release ⏸ Paused 0 —
Aug 6 → Aug 25 Scheduled ▶ Running 13 13
Aug 25 → Jul 2 Ready for Release ⏸ Paused 212 —
Dispatch 0.9d
Holding 213.0d (excluded)
Coordinators 13.5d
✗ SLA Missed
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
213.0 days
Coordinators
13.5 days
Over SLA
Created: Aug 6, 2025 Due: Aug 15, 2025 Completed: Jul 2, 2026 (320 days late)
📅
226.0 days Total Age
⏱️
213.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516685
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 6, 2025
Work Orders from this Case (2)
WO-01296005 Canceled
Repair • Fanfan Siku
Created: Aug 6, 2025
WO-01296008 (current) Canceled
Repair • Fanfan Siku
Created: Aug 6, 2025
Behind Schedule - Needs Attention
Canceled • 374 days old
🚨
Primary Delay 213.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
213.0d
Scheduled
13.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PWO canceled in PSMX.

10/03/2025 MNewman - Fady emailed Wilbur to provide an update on this device. Device is being replaced.

08/06/2025 DMalloy - Fanfan to return to this location 8/18/2025. 

⚠️ Problem Description
Annual PM
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
Repair - Contract

Timeline

📞
Case Linked Aug 6, 8:14 AM
Case Number: 00516685
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 6, 8:34 AM
Work Order: WO-01296008
Type: Repair
Priority: PC
✅
▶
4 Status: Ready for Release Aug 6, 3:59 PM
Status: Ready for Release → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-08-18T04:00:00.000+0000, 2025-08-18T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Deon Malloy Aug 6, 4:07 PM
Scheduled For: 2025-08-18T12:00:00.000+0000
🚨 14.0 business days
✅
Status: Ready for Release by Deon Malloy Aug 25, 11:14 AM
From: Scheduled
To: Ready for Release
Duration in Previous: 18d 19h
🚨 213.0 business days
🚫
Status: Canceled by Mandy Newman Jul 2, 9:58 AM
From: Ready for Release
To: Canceled
Duration in Previous: 310d 22h

Bottlenecks

Entered
Duration: 7.4 business hours (threshold: 4.0 business hours)
Exceeded by 3.4 business hours
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days

🔗 Related Artifacts

📞
Case 00516685
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
N/A
Created
Aug 6, 8:34 AM
Invoice #
N/A

Details