FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay122.5 days stuck in "Ready for Release"
⏱️
Total Delay20.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
122.5d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
21.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/05/2026 JNuovo I reached Keegan Barry on shop number 5089736172. He has located the Omnibed and one of the Ultrasound devices. I will service them both today.
02/05/2056 Mklose dispatch to Joe to do a walk in.
01/28/2026 Mklose called Joge, he adv send the Southcoast devices and he will advise on date 01/16/2026 RArnold - Called 781-741-0596 for Keegan. Left a message. Sending email to confirm devices. 12/17/2025 Brod - sent follow up email to Keegan.Barry@trimedx.com to have FSE onsite for 12/22. 11/24/2025 MHamersley -called 781-741-0596, spoke to Keegan, he will forward email to another tech; sent f/u email: Keegan.Barry@trimedx.com 10/31/2025 MHamersley - called 781-741-0596, call went to VM/LM; sent f/u email: Keegan.Barry@trimedx.com 10/13/2025 mklose called 800) 497-1727; trimedx margarita. confirm serial #. will get message to manager. to call back. 10/01/2025 MHamersley - called 508-973-6972, Alex Silva, call went to VM/LM; called 781-741-0596, spoke to Keegan, sending him email: Keegan.Barry@trimedx.com WO-01281112-Venue Go Ultrasound VGB001001 WO-01281122-Venue Go Ultrasound VGB000868 WO-01281121-Venue Go Ultrasound VGB000856 WO-01296106-Giraffe OmniBed Carestation TABB71344
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Live Call_Followed Up With Email
Completed Oct 31, 2025
10/31/2025 MHamersley - called 781-741-0596, call went to VM/LM; sent f/u email: Keegan.Barry@trimedx.com
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 31, 2025
idk.. phone just disconnected
📞
Live Call_Confirmed Devices During Call
Completed Oct 13, 2025
10/13/2025 mklose called 800) 497-1727; trimedx margarita. confirm serial #. will get message to manager. to call back.
📅
WO-01296106 - FCO - Giraffe OmniBed Carestation - NEW BEDFORD - SOUTHCOAST HOSPITALS GROUP INC
Feb 5, 2026 10:30am – 11:30am
Work Order: WO-01296106
Account: GE Healthcare FMI
Customer Case Number: 1-555623339625
Location: SOUTHCOAST HOSPITALS GROUP INC
Address: 101 PAGE ST, NEW BEDFORD, MA 02740
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABB71344
Contact Name: Alexander Silva
Contact Phon
UNKNOWN
TABB71344_Product Label Pic
Feb 5, 2026
UNKNOWN
TABB71344_Doors
Feb 5, 2026
UNKNOWN
TABB71344_Screw
Feb 5, 2026
Timeline
📞
Case Linked Aug 6, 11:12 AM
Case Number:00516771
Subject:GE FMI 32097 - St. Lukes 08.06.2025
Status:Closed
📋
Work Order Created Aug 6, 11:41 AM
Work Order:WO-01296106
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Erin MartinAug 7, 3:50 PM