Detailed work order timeline, KPIs, and analysis
Brown Surgical Associates (Formally University Surgical Associates ) • Repair • P3
📍 University Surgical Associates Inc.- East Greenwich — 1407 South County Trail Building 4 Suite 423, East Greenwich RI, 02818
Aug 6, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 6 → Aug 6 | Created | ▶ Running | 0 | 0 / 3 |
| Aug 6 → Aug 6 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Aug 6 → Aug 6 | Assigned | ▶ Running | 0 | 0 / 3 |
| Aug 6 → Aug 9 | Scheduled | ▶ Running | 2 | 2 / 3 |
| Aug 9 → Sep 2 | Incomplete | ▶ Running | 16 | 18 / 3 |
| Sep 2 → Sep 2 | Awaiting Parts | ⏸ Paused | 0 | — |
| Sep 2 → Sep 3 | L2 Screening | ▶ Running | 1 | 19 / 3 |
| Sep 3 → Jun 17 | Awaiting Parts | ⏸ Paused | 196 | — |
| Jun 17 → Jun 17 | Ready for Scheduling | ▶ Running | 0 | 19 / 3 |
| Jun 17 → Jun 17 | Assigned | ▶ Running | 0 | 19 / 3 |
| Jun 17 → Jun 24 | Scheduled | ▶ Running | 4 | 23 / 3 |
| Jun 24 → Jun 24 | Incomplete | ▶ Running | 0 | 23 / 3 |
| Jun 24 → Aug 14 | Awaiting Parts | ⏸ Paused | 36 | — |
08/07/2026 ATharp: item is still on back order.
07/30/2026 ATharp: item is still on back order.
07/23/2026 mbarrett: item is still on back order.
07/17/2026 mbarrett: item is still on back order.
07/09/2026 mbarrett: item is still on back order.
07/02/2026 MBARRETT: ITEM BACK ORDER 2-5 weeks
07/02/2026 mbarrett: emailed vendor for follow up.
06/25/2026 MBARRETT: KIT ORDERED TO 1MAIN FOR TOOL ASSET TRACEABILITY.
6/24 KWeiss, Test-13 kit has been ordered. No kits available in warehouse. Return trip should be non-billable.
6/17 KSmith -- Scheduled for 6/23 with Lori. 11am-1pm. FSE is booked with repairs until after the due date.
6/17 KSmith -- Per Lori, the boards arrived today. Provided 6/23 as a scheduled date and am awaiting response
06/09/2026 KFricke - I chattered supervisor and Acct Mgr to advise on the postponed ESD.
06/09/2026 MBARRETT PER VENDOR ITEM IS EXPECTED 07/30/2026
06/04/2026 mbarrett: called vendor for follow up, current eta 2-3 week per kenny
06/01/2026 MBARRETT: EMAILED REGARDING F/U CALLED, BUT DID NOT GET TO SPEAK TO SOMEONE.
05/21/2026 MBARRETT: Emailed f/u email in case 524122 for update on PO.
05/13/2026 KFricke - Per the vendor's last response, these are expected to be in stock then ship this week.
04/23/2026 KFricke - I followed up with the vendor again, CC'ing multiple managers as we never got a response regarding this 7 month old order. Per SMX Case 524122, these are expected back in stock 5/4 so ESD is the following week.
04/10/2026 KFricke - It's been a little over the last ESD provided, so I followed up with the vendor again.
03/02/2026 KFricke - Tuttnauer replied that these are on a 3-4 week backorder.
02/26/2026 KFricke - I just emailed this vendor again, they never responded to the previous follow up.
02/02/2026 KFricke - This item has not shipped yet, I followed up with the vendor.
01/19/2026 KFricke - We spoke with the vendor and this item is still on backorder, but expected to ship by the end of this month. PartsSource has it stating it'll ship in the next two days, but for double the cost. RGriffin is clarifying with the field.
1/7 KSmith -- Teams message to Shawn to follow up on this one. Has been in awaiting parts since August with no updates
10/20/2025 JRolston - Received email from site POC, Lori O'Connor, requesting update on backordered parts and when date will be scheduled for replacement. Per Teams discussion with Keith Fricke / MM, we are awaiting an update from Tuttnauer, which is the sole vendor for their parts. Replied on email advising site.
10/9 KFricke - Follow up request sent to vendor, we have not received an update after the order confirmation.
9/3 KFricke - 81043 Order placed, shipping to site
9/2/25 lcoonrod
new quote Q-00029774 from case 00522492. sending to L2
9/2 KSmith -- Once parts ship to site, WO needs reassigned to Nick (has tool kit in stock)
9/2 SRogers: Placed the part order for the needed board. Test kit was not ordered since one of my techs in the area (Nick) already has a loaner test-13 kit in stock.
9/2 KSmith -- Chatter to Shawn regarding this WO. Shawn does not want to complete anymore Tutt WOs. WO has been sitting in incomplete since 8/8
8/27 KWeiss, Chatter sent to DCavaco and SRogers, a Parts & Calibration form will need to be filled out to request a Test-13 kit for calibration.
8/27 KWeiss, Created case and sent to sales for quoting.
8/25 KSmith -- Teams message to Shawn to see if there was an update from Tut on this one
8/18 KSmith -- Per Shawn, we are waiting on Tuttnauer to get back to the FSE regarding parts
8/13 KSmith -- Teams message to Shawn to check on this one
8/11 KWeiss, Chatter sent to tech requesting p/n's when received.
8/8 DC Waiting for a call back from Tuttnauer tech support to confirm if the unit need a new board.
8/6 KSmith -- Scheduled for 8/8 with Lori
8/6 KSmith -- Responded to Lori's email to schedule for Friday
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02896095 | Labor | Open | 3 | $447.00 | Aug 8, 5:23 PM |
| WL-02896096 | Labor | Open | 1.3333333333333 | $223.50 | Aug 8, 5:23 PM |
| WL-02896097 | Labor | Open | 1.1666666666667 | $186.25 | Aug 8, 5:23 PM |
| WL-03265233 | Parts | Open | 1 | - | Jun 18, 12:31 PM |
| WL-03265234 | Expenses | Open | 1 | - | Jun 18, 12:31 PM |