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WO-01296432 ↗ ServiceMax

LEBANON FIRE DISTRICT • Preventive Maintenance • PSM

📍 LEBANON FIRE DISTRICT — 601 NORTH BROADWAY, LEBANON OH, 45036

Aug 7, 2025 → Aug 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✓ SLA Met (14 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Aug 11, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Aug 7 → Aug 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Aug 7, 2025 Invoiced: Aug 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 7 Ready for Scheduling ▶ Running 0 0
Aug 7 → Aug 7 Assigned ▶ Running 0 0
Aug 7 → Aug 11 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 9.1d
Field Work 3.0d
Billing 13.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Field Work
3.0 days
Billing
13.0 days
Over SLA
Created: Aug 7, 2025 Due: Aug 29, 2025 Completed: Aug 11, 2025 (18 days early)
📅
3.0 days Total Age
⏱️
188.0d in 04a-Rescheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
17.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516655
eBiotrack - Automated New Inspection Created. Waiting for account mgr response.
Closed
Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=29159
Priority
Standard
Origin
Email
Reason
New Case
Contact
Derek Harper
Owner
Kimberly Hardison
Created
Aug 6, 2025
Work Orders from this Case (1)
WO-01296432 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Aug 7, 2025 • Closed: Aug 11, 2025
Completed with significant delays
Invoiced • 373 days old
🚨
Primary Delay 188.0 days stuck in "04a-Rescheduled"
⏱️
Total Delay 17.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
4.8d / 1.0d SLA
Billing Review
5.0d / 2.0d SLA
Tech Off Site
2.4d / 2.0d SLA
04a-Rescheduled
188.0d
04-Scheduled
2.8d
Reschedule
6.0d / 2.0d SLA
Ready to Bill
8.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/29/2026 Sramen - DO NOT SCHEDULE - sent email to IT/BSauer for assistance. The EBT side is closed and invoiced but this is still open. This is NOT past due and was completed 8/11/2025.


3/26/2026 CRamen Derek returned call to re-schedule for next week Thursday 4/2/2026 with tech arrival between 12-2pm. Call logged on WO-01360002


3/13/26 RBerry- Chattered: @Ben Saur I see Diane’s note that this WO was not syncing correctly. The EBT WO is now in invoiced status. Based on the WO history, I assume you were working on this one. Can you confirm what needs to happen with this WO?


8/21/25 DPtton - missing work details in EBT. Billing amount should be $661.10 but EBT says $0.00

8/14/25 DPatton - Not syncing correctly? No details in Billing Review tab in EBT.

8/7/2025 CRamen spoke with Derek and scheduled for Monday 8/11/2025 between 8-10am. Unit will be at 3116 Lebanon Rd location. 

🔧 Work Performed
Stryker Medical - 6083 MX-Pro Bariatric Serial #: 160841234 - Asset ID: a0C8Y00000tqwtXUAQ
⚠️ Problem Description
Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=29159
📄 Description
Stryker 6083 MX-PRO Bariatric Transport Ambulance Cot

Timeline

📞
Case Linked Aug 6, 1:00 AM
Case Number: 00516655
Subject: eBiotrack - Automated New Inspection Created. Waiting for account mgr response.
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Aug 7, 8:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
4 Status: Assigned Aug 7, 9:50 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-08-11T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Aug 7, 7:01 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-08-11T16:00:00.000+0000
⏳ 2.6 business days
🔧
Status: Tech On Site by Scott Roberts Aug 11, 4:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 6h
🚗
▶
2 2x Travel Added Aug 11, 9:03 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 2m, 0m
⏳ 3.4 business days
💵
Status: Billing Review by Diane Patton Aug 14, 9:37 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 12h
⚠️ 5.0 business days
🚗
Status: Tech Off Site by Ben Saur Aug 20, 3:07 PM
From: Billing Review
To: Tech Off Site
Duration in Previous: 6d 5h
🏁
Status: Closed by Ben Saur Aug 21, 10:58 AM
From: Tech Off Site
To: Closed
Duration in Previous: 19h 51m
💵
Status: Billing Review by Diane Patton Aug 21, 1:40 PM
From: Closed, Billing Review
To: Billing Review, Tech Off Site
Duration in Previous: 2h 41m, 0m
📋
Status: 04a-Rescheduled by Ben Saur Aug 21, 8:06 PM
From: Tech Off Site
To: 04a-Rescheduled
Duration in Previous: 6h 25m
🚨 188.5 business days
📋
Status: 04-Scheduled by Ben Saur May 26, 1:24 PM
From: 04a-Rescheduled
To: 04-Scheduled
Duration in Previous: 277d 17h
⏳ 3.0 business days
🔄
Status: Reschedule by Lawrence Yoder May 28, 9:26 AM
From: 04-Scheduled
To: Reschedule
Duration in Previous: 1d 20h
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Jun 4, 4:04 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Reschedule
To: Closed
Duration in Previous: 7d 6h
🚗
4x Travel Added Jun 4, 4:11 PM
Type: Travel, Labor
Status: Open
Qty: 55, 98, 1.5, 1.3333333333333
📄
Status: Ready to Bill by Diane Patton Jun 5, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 0m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Diane Patton Jun 16, 5:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11d 8h, 0m
🚨 33.8 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-264844

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00516655
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Scott R Roberts
Scheduled
N/A
Created
Aug 7, 8:42 AM
Invoice #
SM-264844

Work Details (7)

Name Type Status Qty Amount Date
WL-02898443 Travel Open 55 $0.00 Aug 11, 9:03 PM
WL-02898442 Travel Open 98 $0.00 Aug 11, 9:03 PM
WL-03248746 Labor Open 0.58333333333333 $164.00 Jun 4, 4:04 PM
WL-03248772 Travel Open 55 $0.00 Jun 4, 4:11 PM
WL-03248770 Travel Open 98 $0.00 Jun 4, 4:11 PM
WL-03248769 Labor Open 1.5 $500.00 Jun 4, 4:11 PM
WL-03248771 Labor Open 1.3333333333333 $0.00 Jun 4, 4:11 PM

Details