Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296563 ↗ ServiceMax

MIDMARK • Installation • PC

📍 Blue Pearl Reno — 555 Morrill Ave, RENO, NV, 89512-3545

Aug 7, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 4, 2025
⚠ 235 biz days overdue
Active: 254 biz days
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
254d
▶ Clock Running
Status: L2 Screening
Aug 7 → Aug 14, 2026
254 business days (counted)
Running total: 254 of ? biz days used
Created: Aug 7, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 14 L2 Screening ▶ Running 254 254
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Aug 7, 2025 Due: Sep 4, 2025 (344 days overdue)
📅
254.6 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516816
Blue Pearl Reno, NV - Quote #3023101 - Vet Order
Closed
This install is for Angel Rios. VI-USA DENTAL IMAGING INSTALLATION, USA 1 0.01 0.01 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 8/7/25 Sales Order #: 8645439 Customer PO #: 4603167853 All x-ray WOs: Mandatory documents: FDA 2579 Form
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dr. Gary Ailes
Owner
Kimberly Hardison
Created
Aug 6, 2025
Work Orders from this Case (1)
WO-01296563 (current) L2 Screening
Installation
Created: Aug 7, 2025
On Track
L2 Screening • 371 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
This install is for Angel Rios. VI-USA DENTAL IMAGING INSTALLATION, USA 1 0.01 0.01 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 8/7/25 Sales Order #: 8645439 Customer PO #: 4603167853 All x-ray WOs: Mandatory documents: FDA 2579 Form

Timeline

📞
Case Linked Aug 6, 12:31 PM
Case Number: 00516816
Subject: Blue Pearl Reno, NV - Quote #3023101 - Vet Order
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Aug 7, 1:34 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00516816
Closed

ℹ️ Work Order Details

Status
L2 Screening
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Aug 7, 1:34 PM
Invoice #
N/A

Details