Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296930 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Greene County EMS - Eutaw, AL — 502 Wilson Ave, Eutaw AL, 35462

Aug 11, 2025 → Jun 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (28 biz days early)
Active: 50 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Jun 18, 2026)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Aug 11 → Nov 14, 2025
66 business days (not counted)
37d
▶ Clock Running
Status: On Hold
Nov 14 → Jan 12, 2026
37 business days (counted)
Running total: 37 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Jan 12 → Jun 1, 2026
97 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 1 → Jun 3, 2026
2 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Entered
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 11, 2026
6 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 11 → Jun 17, 2026
4 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 18, 2026
1 business day (counted)
Running total: 50 of ? biz days used
Created: Aug 11, 2025 Completed: Jun 18, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Nov 14 Ready for Release ⏸ Paused 66 —
Nov 14 → Jan 12 On Hold ▶ Running 37 37
Jan 12 → Jun 1 Ready for Release ⏸ Paused 97 —
Jun 1 → Jun 3 Scheduled ▶ Running 2 39
Jun 3 → Jun 3 Entered ▶ Running 0 39
Jun 3 → Jun 11 Ready for Scheduling ▶ Running 6 45
Jun 11 → Jun 17 Scheduled ▶ Running 4 49
Jun 17 → Jun 18 Tech On Site ▶ Running 1 50
Dispatch 0.0d
Holding 202.4d (excluded)
Coordinators 14.2d
Field Work 2.4d
Billing 2.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
202.4 days
Coordinators
14.2 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
2.4 days
Created: Aug 11, 2025 Due: Jul 30, 2026 Completed: Jun 18, 2026 (42 days early)
📅
214.0 days Total Age
⏱️
97.4d in Ready for Release Longest Stage
🔄
20 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517784
URGENT Philips WO Request
Closed
Annual PM 2026
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shay Whaley
Owner
Shelby Robinson
Created
Aug 11, 2025
Work Orders from this Case (1)
WO-01296930 (current) Invoiced
Preventive Maintenance • Patricia Gordon
Created: Aug 11, 2025 • Closed: Jun 18, 2026
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 97.4 days stuck in "Ready for Release"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.4d
On Hold
38.0d
Scheduled
7.5d / 2.0d SLA
Ready for Scheduling
6.7d / 1.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
07e-Partial Project
7.3d
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.9d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/11/2026 Rharris; Scheduled Patty for 6/17

06/11/2026 Rharris: called main line (205) 372-4934 went straight to VM which was full. 

06/11/2026 Rharris: called 205-496-2806 and left message for Brady Greene requesting confrimation of rescheduling to the week of 15th and SN confirmation. Following up with email to Operations@greenecountyems.org 

06/05/2026 Rharris: Per (RA) will be scheduled with the FCO per Fady.

06/01/2026 Rharris: Called 205-496-2806 and spoke with operational director Brady Greene who confirmed Only SN onsite are LS - 7022.002600 & Pro – 616004 and confirmed FSE onsite 6/30. Previous contact Christopher Jones is no longer at Greene County EMS.

06/01/2026 Rharris: Called main number from google for Greene County EMS spoke to operator who said the EMS had a different number and provided 205-496-2806 to try. 

06/01/2026 Rharris: Called Hale County Hospital 334-624-3024 again reached operator who advised this was not the correct number for the Greene County EMS, which is who we show device was last located with, they then tranferred me to Philips POC Shay Whaley, the call just made dial tone sounds. Not sure if it connected advised the person who may have been on the other end there was a bad connection and I would try at later time. 

06/01/2026 Rharris: Called Hale County Hospital 334-624-3024. No automoated prompts connected. Calling again. 


05/28/2026 Rharris: Sent 2nd Attempt email to Christopher Jones cjonesgreenecoems@gmail.com proposing onsite 06/30/2026


05/20/2026 Rharris: Sent 1s attempt email to Christopher Jones cjonesgreenecoems@gmail.com proposing onsite 6/22/2026

🔧 Work Performed
Travel to site. Get to device, setup equipment. Performed Tempus PM per instruction successfully.
🔍 Technician Findings
Tempus PM
⚠️ Problem Description
Annual PM 2026
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Aug 11, 9:18 AM
Case Number: 00517784
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Aug 11, 9:33 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Erin Martin
From: Entered
To: Ready for Release
Duration in Previous: 1m
🚨 67.0 business days
⏸️
Status: On Hold by Mandy Newman Nov 14, 11:10 AM
From: Ready for Release
To: On Hold
Duration in Previous: 95d 2h
🚨 38.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 12, 3:54 PM
From: On Hold
To: Ready for Release
Duration in Previous: 59d 4h
🚨 98.0 business days
🗓️
▶
3 Status: Scheduled Jun 1, 1:06 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-06-30T16:30:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Megan Klose Jun 3, 2:00 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 0h, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jun 11, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-06-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 1h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Patricia Gordon Jun 17, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
✔️
Status: Completed by Patricia Gordon Jun 17, 10:49 PM
From: Tech On Site
To: Completed
Duration in Previous: 12h 10m
⏱️
2x Labor Added Jun 17, 11:31 PM
Type: Labor, Travel
Status: Open
Qty: 1, 43
🏁
Status: Closed by Patricia Gordon Jun 18, 9:27 AM
From: Completed
To: Closed
Duration in Previous: 10h 38m
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 18, 1:37 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 9m
💵
▶
2 Status: Billing Review Jun 18, 2:46 PM
Status: Billing Review → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
✏️
Status: WO Correction Needed by Timothy Amburgey Jun 18, 3:44 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 55m
🏁
Status: Closed by Sean Currie Jun 19, 1:34 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 49m
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 11:31 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jun 25, 4:42 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 5h
⏳ 1.9 business days
⏱️
▶
2 Labor Added Jun 28, 2:19 PM
Labor Added → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 21h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jun 30, 9:51 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 43m

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00517784
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jun 17, 9:00 AM
Created
Aug 11, 9:33 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03264807 Labor Open 1 $175.00 Jun 17, 11:31 PM
WL-03264809 Travel Open 43 $0.00 Jun 17, 11:31 PM
WL-03276745 Labor Open 1.5 $157.50 Jun 28, 2:19 PM
WL-03278677 Labor Open - $76.00 Jun 30, 9:51 AM

Details