12/30/25 ZStieben. Installed 10 new AED batteries in customers AED do to existing batteries were expired. Reviewed with on site manager and site contact Kevin Courtney and he approved purchase of batteries from tech trunk stock.
12/17/2025 LHill-rec'd call from Kevin Courtney at 604-454-3790 wanting to schedule this inspection. He confirmed 12/30 with tech arrival between 8-10. Tech will need to stop and front desk when he arrives. Tech will need ID and a work badge.
12/17/2025 LHill-rec'd TEAMS message from Kim Hardison-I just had a customer call for WO-01296939. He would like to get that WO scheduled. Kevin Courtney: 601-454-3790 kevin.courtney@hcahealthcare.com
9/2 KKelch placed on hold due to 3 failed attempts to schedule
8/25 KKelch sent Hannah an email for scheduling
8/18 KKelch sent Hannah an email for scheduling
8/11 KKelch called Hannah to schedule for 9/29 between 9 and 10 am. Line went dead, sent email.
🔧Work Performed
Inspected 61 pieces of equipment. Completed EBT inspection report. Installed 10 new AED batteries in customers AED do to existing batteries were expired. Reviewed with on site manager and site contact Kevin Courtney and he approved purchase of batteries from tech trunk stock.
🔍Technician Findings
12/30/2025 Zachary Stieben arrived on site. Found 61 pieces of equipment to be inspected.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
60 pieces
https://www.ebiotrack.com/inspection.php?iid=29253
📧
Email: Inspection for biomed equipment
Completed Dec 17, 2025
To: kevin.courtney@hcahealthcare.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Inspection for biomed equipment
Body:
Kevin,
Per our telephone conversation earlier. The inspection on your biomed equipment is scheduled for 12/30 with tech arriving between 8AM-10AM.
Thanks,
Laura Hill
Support Resource Planner-ASC
Office: 931-492-9697
laura.hill@emsar.com
www.emsar.com
The information in this e-mail is confidential and may be legally privileged; it is in
📋
Inbound from +16014543790
Completed Dec 17, 2025
12/17/2025 LHill-rec'd call from Kevin Courtney at 604-454-3790 wanting to schedule this inspection. He confirmed 12/30 with tech arrival between 8-10. Tech will need to stop and front desk when he arrives. Tech will need ID and a work badge.
📋
Inbound from +16155581000
Completed Dec 17, 2025
Kevin is wanting to schedule 601-454-3790 kevin.courtney@hcahealthcare.com
📧
Email: EMSAR Request for service at CareNow - Denton Rayzor
Completed Aug 25, 2025
To: hannah.rhine@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Denton Rayzor
Body:
Hi Hannah Rhine,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Denton Rayzor. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 10/9 with an arrival window between 9 and 10 am. Please let us kn
📧
Email: EMSAR Request for service at CareNow - Denton Rayzor
Completed Aug 18, 2025
To: hannah.rhine@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Denton Rayzor
Body:
Hi Hannah Rhine,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Denton Rayzor. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 10/8 with an arrival window between 9 and 10 am. Please let us kn
📧
Email: EMSAR Request for service at CareNow - Denton Rayzor
Completed Aug 11, 2025
To: hannah.rhine@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Denton Rayzor
Body:
Hi Hannah Rhine,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Denton Rayzor. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 9/29 with an arrival window between 9 and 10 am. Please let us kn
📋
Outbound to +19402205901
Completed Aug 11, 2025
8/11 KKelch called Hannah to schedule for 9/29 between 9 and 10 am. Line went dead, sent email.
Dec 17, 2025 11:50am
@Dylan Nakoff Please update POC to Kevin Courtney: 601-454-3790 kevin.courtney@hcahealthcare.com
Work Order: WO-01296939
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Denton Rayzor
Address: 2310 W. University Drive, Denton, TX 76201
Manufacturer:
Model #:
Serial #:
Contact Name: Kevin Courtney
Contact Phone: 601-454-3790
Contact Email: kevin.courtney@hcahealthcare.com
D
Timeline
📞
Case Linked Aug 11, 7:00 AM
Case Number:00517743
Subject:eBiotrack - Automated New Inspection Created