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WO-01296942 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Denton (UCCD.DFWOperations@HCAHealthcare.com) #24906 — 3751 South I-35E, Denton TX, 76210

Aug 11, 2025 → Dec 26, 2025

✅ Completed
PSM Last business day of August 2025
Target: Aug 29, 2025
🕐 Clock stopped: Completed (Dec 26)
✗ SLA Missed (119d late)
Dispatch 0.0d
Holding 74.0d (excluded)
Coordinators 29.2d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
74.0 days
Coordinators
29.2 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Aug 11, 2025 Due: Dec 31, 2025 Completed: Dec 26, 2025 (5 days early)
📅
100.0 days Total Age
⏱️
74.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517742
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 61 pieces https://www.ebiotrack.com/inspection.php?iid=29254
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chrys Eddins
Owner
Leona Coonrod
Created
Aug 11, 2025
Work Orders from this Case (1)
WO-01296942 (current) Invoiced
Inspection • Zachary Stieben
Created: Aug 11, 2025 • Closed: Dec 26, 2025
Completed with significant delays
Invoiced • 276 days old
🚨
Primary Delay 74.0 days stuck in "On Hold"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
19.0d / 0.5d SLA
On Hold
74.0d
Scheduled
9.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15 KKelch called Madelyne to schedule for 12/26 between 9 and 11 am. Customer confirmed. 

12/12/25 SReich - Customer called in to schedule, updated POC, changed due date and placing in RFS.

9/2 KKelch placed on hold due to 3 failed attempts to schedule

8/25 KKelch sent Chrys an email for scheduling

8/18 KKelch sent Chrys an email for scheduling

8/11 KKelch called Chrys to schedule for 9/29 between 9 and 10 am. The PM is OOO until next week, will call back then. 

🔧 Work Performed
Inspected 60 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
12/26/2025 Zachary Stieben arrived on site. Found 60 pieces of equipment to be inspected.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 61 pieces https://www.ebiotrack.com/inspection.php?iid=29254

Timeline

📞
Case Linked Aug 11, 7:00 AM
Case Number: 00517742
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 11, 9:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 11, 11:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 34m
🚨 17.0 business days
🆕
Status: Entered by Kaitlyn Kelch Sep 2, 10:44 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 21d 23h, 0m
🚨 74.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Dec 12, 8:38 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 100d 22h
👷
▶
2 Technician Assigned Dec 12, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Dec 15, 11:45 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3d 2h
🚨 10.0 business days
🔧
Status: Tech On Site by Zachary Stieben Dec 26, 9:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 21h
✔️
Status: Completed by Zachary Stieben Dec 26, 12:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 0m
🚗
▶
3 2x Travel Added Dec 26, 1:28 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 3
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 1h 30m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 29, 1:41 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3d 0h, 0m
💰
Status: Invoiced by Diane Patton Dec 29, 1:46 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 26.0 business days
🧾
Invoice Created Feb 2, 10:06 AM
Invoice Number: SM-250075

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📞
Case 00517742
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Dec 26, 10:00 AM
Created
Aug 11, 9:48 AM
Invoice #
SM-250075

Work Details (5)

Name Type Status Qty Amount Date
WL-03048029 Travel Open 44 - Dec 26, 1:28 PM
WL-03048030 Travel Open 44 - Dec 26, 1:28 PM
WL-03048031 Labor Open 1 $0.00 Dec 26, 1:30 PM
WL-03048032 Labor Open 3 $1,212.00 Dec 26, 1:30 PM
WL-03048033 Labor Open 1 $0.00 Dec 26, 1:30 PM

Details