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WO-01297209 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NMMC GILMORE AMORY — 1105 EARL FRYE BLVD, AMORY MS, 38821

Aug 12, 2025 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (64 biz days late)
Active: 137 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Aug 12 → Aug 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Aug 15 → Oct 2, 2025
33 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 13, 2025
6 business days (counted)
Running total: 9 of ? biz days used
119d
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Apr 7, 2026
119 business days (counted)
Running total: 128 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 20, 2026
9 business days (counted)
Running total: 137 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 137 of ? biz days used
Created: Aug 12, 2025 Completed: Apr 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 15 Created ▶ Running 3 3
Aug 15 → Oct 2 Ready for Release ⏸ Paused 33 —
Oct 2 → Oct 13 Scheduled ▶ Running 6 9
Oct 13 → Apr 7 Ready for Scheduling ▶ Running 119 128
Apr 7 → Apr 20 Scheduled ▶ Running 9 137
Apr 20 → Apr 20 Tech On Site ▶ Running 0 137
Dispatch 4.0d
Holding 34.0d (excluded)
Coordinators 135.7d
Field Work 0.0d
Billing 21.0d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Holding (excluded from total)
34.0 days
Coordinators
135.7 days
Over SLA
Field Work
0.0 days
Billing
21.0 days
Over SLA
Created: Aug 12, 2025 Due: Nov 30, 2025 Completed: Apr 20, 2026 (140 days late)
📅
171.0 days Total Age
⏱️
119.0d in Ready for Scheduling Longest Stage
🔄
28 transitions Status Changes
⚠️
148.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00518193
GE FMI 32097 - Gilmore Army 08.12.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Luther Bo Prather
Owner
Sherry Reich
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297209 (current) Invoiced
FCO • Bruce Ballard
Created: Aug 12, 2025 • Closed: Apr 20, 2026
Completed with significant delays
Invoiced • 368 days old
🚨
Primary Delay 119.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 148.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Release
34.0d
Scheduled
16.7d / 2.0d SLA
Ready for Scheduling
119.0d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
14.1d / 1.0d SLA
Billing Review
6.9d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/15/2026 RArnold - Bruce did not make it onsite today. Updated to 04/20 and emailed the customer

04/07/2026 RArnold - Called 6623773032 for Maddie Turner. She transferred me to Scott Turner. 

HDGU60220 - Confirmed - NICU

No credentialing. Dispatching to Bruce for 04/15

ssturner@nmhs.net

662-377-3037


04/07/2026 RArnold - Called 16622567111 asked for biomed. Hung up. Not a direct number for location. 


04/07/2026 RArnold - Called 662-377-3034 for Luther. Left a message. 


10/13/2025 EMartin FSE unable to get device when onsite last will need rescheduled

10/02/2025 EMartin sent email to bprather@nmhs.net advising FSE onsite 10/07/25 to complete device

09/30/2025 MHamersley - called 662-377-3034, spoke to Luther, he will reply to email shortly; I let him know that FSE will be in area next week.


09/08/2025 MHamersley - called 662-377-3034, call went to VM/LM; sent f/u email: bprather@nmhs.net


08/18/2025 MHamersley - called 662-377-3034, call went to VM/LM; sent email: bprather@nmhs.net


Giraffe OmniBed Carestation HDGU60220

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 12, 9:36 AM
Case Number: 00518193
Subject: GE FMI 32097 - Gilmore Army 08.12.2025
Status: Closed
📋
Work Order Created Aug 12, 11:24 AM
Work Order: WO-01297209
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Allison Belyea Aug 15, 10:36 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 23h
🚨 34.0 business days
📅
▶
3 Dispatch Scheduled Oct 2, 1:58 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 48d 3h
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Erin Martin Oct 13, 10:32 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 10d 20h
🚨 119.0 business days
👷
▶
3 Technician Assigned Apr 7, 12:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-15T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 176d 1h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 15, 4:20 PM
Scheduled For: 2026-04-20T12:00:00.000+0000
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Apr 20, 7:45 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 4.5, 1, 273
✔️
Status: Completed by Bruce Ballard Apr 20, 7:58 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⚠️ 5.5 business days
⏱️
▶
2 Labor Added Apr 27, 8:39 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 12h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 28, 9:41 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Timothy Amburgey Apr 28, 9:50 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 29, 12:57 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 3h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 2:31 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8d 1h
💵
▶
2 Status: Billing Review May 8, 9:26 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review May 11, 9:34 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 11, 1:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 11, 2:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 11:13 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 2:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 4:26 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey May 13, 9:09 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 16h 40m
📨
Status: Invoice Pending by Timothy Amburgey May 14, 8:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 38m
🧾
▶
2 Invoice Created May 14, 9:06 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Ready for Scheduling
Duration: 119.0 business days (threshold: 1.0 business days)
Exceeded by 118.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00518193
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Apr 20, 8:00 AM
Created
Aug 12, 11:24 AM
Invoice #
SM-261879

Work Details (4)

Name Type Status Qty Amount Date
WL-03193470 Labor Open 4.5 $450.00 Apr 20, 7:49 PM
WL-03193471 Labor Open 1 $100.00 Apr 20, 7:49 PM
WL-03193472 Travel Open 273 $0.00 Apr 20, 7:49 PM
WL-03201825 Labor Open 0.016666666666667 $38.00 Apr 27, 8:39 AM

Details