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WO-01297250 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HACKETTSTOWN MEDICAL CENTER — 651 WILLOW GROVE ST, HACKETTSTOWN NJ, 07840

Aug 12, 2025 → Aug 14, 2025

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Aug 16, 2025
⚠ 295 biz days overdue
Active: 298 biz days
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Closed
Aug 14 → Aug 15, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: L2 Screening
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: L2 Review
Aug 15 → Aug 29, 2025
10 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Aug 29 → Sep 3, 2025
2 business days (counted)
Running total: 15 of ? biz days used
283d
▶ Clock Running
Status: Invoice Pending
Sep 3 → Oct 22, 2026
283 business days (counted)
Running total: 298 of ? biz days used
Created: Aug 12, 2025 Today
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 14 Scheduled ▶ Running 2 2
Aug 14 → Aug 14 Completed ▶ Running 0 2
Aug 14 → Aug 15 Closed ▶ Running 1 3
Aug 15 → Aug 15 L2 Screening ▶ Running 0 3
Aug 15 → Aug 29 L2 Review ▶ Running 10 13
Aug 29 → Sep 3 Ready to Bill ▶ Running 2 15
Sep 3 → Oct 22 Invoice Pending ▶ Running 283 298
Dispatch 0.2d
Coordinators 2.8d
Field Work 0.0d
Billing 3.0d
⚠ Overdue
Dispatch
0.2 days
Coordinators
2.8 days
Over SLA
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Aug 12, 2025 Due: Aug 16, 2025 (432 days overdue)
📅
3.0 days Total Age
⏱️
10.5d in L2 Review Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518263
URGENT - GE Install / Philips Planner Request - MIC Install. Waiting for Ali to respond.
Closed
GE MIC Install for 1 PANDA warmer "EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Haak
Owner
Kimberly Hardison
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297250 (current) Invoice Pending
Installation • Shady Messak
Created: Aug 12, 2025 • Closed: Aug 14, 2025
On Track
Invoice Pending • 435 days old
🚨
Primary Delay 10.5 days stuck in "L2 Review"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.1d / 1.0d SLA
L2 Review
10.5d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/12/2025 RArnold - Talia confirmed delivery for today. customer confirmed FSE onsite 08/14. Dispatching to Shady

🔧 Work Performed
GE MIC Installed 1 Panda and its Accessories. ready for use.
🔍 Technician Findings
Installation of 1 panda and accessories.
⚠️ Problem Description
GE MIC Install for 1 PANDA warmer "EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25318985SA,PBW25318985SA Scale serial number(s): P308250L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA

Timeline

📞
Case Linked Aug 12, 11:30 AM
Case Number: 00518263
Subject: URGENT - GE Install / Philips Planner Request - MIC Install. Waiting for Ali to respond.
Status: Closed
📋
Work Order Created Aug 12, 12:06 PM
Work Order: WO-01297250
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Aug 12, 1:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-08-14T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 22m
⏳ 3.0 business days
⏱️
4x Labor Added Aug 14, 7:24 PM
Type: Labor, Travel
Status: Open
Qty: 2, 3, 1, 68
✔️
▶
2 Status: Completed Aug 14, 7:47 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
🔍
Status: L2 Screening by Timothy Amburgey Aug 15, 3:21 PM
From: Closed
To: L2 Screening
Duration in Previous: 19h 32m
👀
Status: L2 Review by Sean Currie Aug 15, 3:50 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 29m
🚨 11.0 business days
📄
Status: Ready to Bill by Allison Belyea Aug 29, 10:21 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 13d 18h
⏳ 3.0 business days
📨
Status: Invoice Pending by Yecenia Campos Sep 3, 4:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 6h

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00518263
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Aug 14, 8:00 AM
Created
Aug 12, 12:06 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-02902450 Labor Open 2 $0.00 Aug 14, 7:24 PM
WL-02902451 Labor Open 3 $180.00 Aug 14, 7:24 PM
WL-02902452 Labor Open 1 $340.00 Aug 14, 7:24 PM
WL-02902453 Travel Open 68 $0.00 Aug 14, 7:24 PM

Details