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← WO Overview

WO-01297367 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Uni Caps Llc — 540 W Lambert Rd, Brea CA, 92821

Aug 12, 2025 → Nov 24, 2025

✅ Completed
PC Per client agreement
Target: Oct 31, 2025
🕐 Clock stopped: Invoiced (Nov 24)
✗ SLA Missed (23d late)
Dispatch 0.0d
Material Management 0.2d
Coordinators 71.0d
Field Work 1.9d
Billing 23.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
71.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
23.6 days
Over SLA
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Nov 24, 2025 (23 days late)
📅
74.6 days Total Age
⏱️
46.7d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
89.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518424
6007940323
Closed
20L SYS-LC-1200 Contract ends 09/13/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1365D-B DE64256415 1200 Multi-Wavelength Detector G1311A-B DE62972630 1200 Series Quaternary Pump G1322A-B JP94172788 1200 Vacuum Degasser G1329A DE64775415 1200 Series Standard Autosampler G1316A-B DE90378135 1200 Thermostatted Column Compartment
Priority
High
Origin
Web
Reason
New Case
Contact
Seami Park
Owner
Leona Coonrod
Created
Aug 12, 2025
Work Orders from this Case (2)
WO-01297367 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Aug 12, 2025 • Closed: Nov 24, 2025
WO-01297369 Invoiced
EOQ • Hermilo Solano
Created: Aug 12, 2025 • Closed: Nov 18, 2025
Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 46.7 days stuck in "Scheduled"
⏱️
Total Delay 89.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
60.4d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
23.6d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10-29-HSolano-Travel "From Site" is in WO-01297369. Please assign to Hermilo Solano ARP to site is 23 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
20L SYS-LC-1200 Contract ends 09/13/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1365D-B DE64256415 1200 Multi-Wavelength Detector G1311A-B DE62972630 1200 Series Quaternary Pump G1322A-B JP94172788 1200 Vacuum Degasser G1329A DE64775415 1200 Series Standard Autosampler G1316A-B DE90378135 1200 Thermostatted Column Compartment
📄 Description
LC 1200 System
📞 Call Description
OCT 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 12, 3:27 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01297367
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Aug 26, 2:02 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Assigned
To: Scheduled
Duration in Previous: 13d 22h
🚨 47.0 business days
🔧
Status: Tech On Site by Hermilo Solano Oct 29, 12:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 63d 22h
⏱️
5x Labor Added Oct 30, 10:50 AM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 4.5, 25
📅
▶
2 Dispatch Scheduled Oct 30, 2:32 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Tech On Site
To: Scheduled
Duration in Previous: 1d 1h
⏳ 2.0 business days
📅
Dispatch Scheduled by Hermilo Solano Oct 31, 4:55 PM
Scheduled For: 2025-11-03T17:00:00.000+0000
⚠️ 7.9 business days
📅
Dispatch Scheduled by Hermilo Solano Nov 11, 11:36 AM
Scheduled For: 2025-11-11T17:00:00.000+0000, 2025-11-17T17:00:00.000+0000
⚠️ 6.0 business days
🔩
Parts Added Nov 18, 5:58 PM
Type: Parts
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Nov 18, 6:12 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Nov 19, 3:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 37m
⏳ 4.0 business days
💵
Status: Billing Review by Hannah Shaw Nov 24, 9:02 AM
From: Ready to Bill, Billing Review
To: Billing Review, Awaiting Parts
Duration in Previous: 4d 17h, 0m
🏁
Status: Closed by Hermilo Solano Nov 24, 10:38 AM
From: Awaiting Parts
To: Closed
Duration in Previous: 1h 35m
📄
Status: Ready to Bill by Hannah Shaw Nov 24, 5:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 33m
🚨 20.9 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 46.7 business days (threshold: 2.0 business days)
Exceeded by 44.7 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 20.2 business days (threshold: 1.0 business days)
Exceeded by 19.2 business days

🔗 Related Artifacts

📞
Case 00518424
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Nov 17, 12:00 PM
Created
Aug 12, 3:27 PM
Invoice #
SM-249754

Work Details (6)

Name Type Status Qty Amount Date
WL-02989629 Labor Open 1 $0.00 Oct 30, 10:50 AM
WL-02989630 Labor Open 4.5 $456.00 Oct 30, 10:50 AM
WL-02989631 Travel Open 25 $180.00 Oct 30, 10:50 AM
WL-02989632 Parts Open 1 $0.00 Oct 30, 10:50 AM
WL-02989633 Parts Open 1 $0.00 Oct 30, 10:50 AM
WL-03011878 Parts Open 1 $0.00 Nov 18, 5:58 PM

Details