Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297772 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Riverside Shore Memorial Hospital — 20480 Market St, Onancock VA, 23417

Aug 14, 2025 → May 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (155 biz days early)
Active: 184 biz days
Paused: 3 biz days
🕐 Clock stopped: Invoiced (May 15, 2026)
▶ Clock Running
Status: Created
Aug 14 → Aug 19, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 19 → Aug 22, 2025
3 business days (not counted)
162d
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Apr 20, 2026
162 business days (counted)
Running total: 165 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Apr 20 → May 14, 2026
18 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Completed
May 14 → May 14, 2026
0 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Tech Off Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Incomplete
May 14 → May 15, 2026
1 business day (counted)
Running total: 184 of ? biz days used
Created: Aug 14, 2025 Invoiced: May 15, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 14 → Aug 19 Created ▶ Running 3 3
Aug 19 → Aug 22 Ready for Release ⏸ Paused 3 —
Aug 22 → Apr 20 Ready for Scheduling ▶ Running 162 165
Apr 20 → May 14 Scheduled ▶ Running 18 183
May 14 → May 14 Tech On Site ▶ Running 0 183
May 14 → May 14 Completed ▶ Running 0 183
May 14 → May 14 Tech Off Site ▶ Running 0 183
May 14 → May 15 Incomplete ▶ Running 1 184
Dispatch 3.8d
Holding 4.0d (excluded)
Coordinators 180.7d
Field Work 0.2d
Incomplete 0.1d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
3.8 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
180.7 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
0.1 days
Billing
1.3 days
Over SLA
Created: Aug 14, 2025 Due: Dec 31, 2026 Completed: May 15, 2026 (230 days early)
📅
186.9 days Total Age
⏱️
162.4d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
181.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519044
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 14, 2025
Work Orders from this Case (1)
WO-01297772 (current) Invoiced
FCO • Allan Klus
Created: Aug 14, 2025 • Closed: May 14, 2026
Completed with significant delays
Invoiced • 366 days old
🚨
Primary Delay 162.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 181.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Ready for Release
4.0d
Ready for Scheduling
162.4d / 1.0d SLA
Scheduled
18.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Incomplete
0.1d
Closed
1.0d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/20/2026 - ARuby - Received email from Jeff looping in Gray, Cameron <Cameron.Gray@intelashealth.com> (technician at site). Received email from Cameron confirming 5/14 to come onsite. Dispatching to Allan for 5/14. Hotel booked for evening of 5/14.


04/20/2026 - ARuby - Sent email to Jeffrey.Briggs@crothall.com to schedule for 5/14. Will need hotel when scheduling per Rebecca


04/14/2026 RArnold - Messaged Autumn to get this scheduled

03/30/2026 Mhamersley - found email confirming device and ready for scheduling, sent info to new planner


02/19/2026 YEspino Called 757-594-2000 to speak to Jeffrey Briggs to verify the Vent in question. Asked to be trasnferred over to the biomed dept, Was able to speak to Alicia and she advised she would take a message for him because he was currently in a meeting.


01/08/2026 MHamersley - will schedule when FSE / devices are available


12/05/2025 RFosubry working to schedule.

11/05/2025 - RFosbury site confirmed, working with site to schedule FSE onsite.

09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.

08/22/2025 Rbailey - Called 757.594.2000 Asked for BioMed and Xfer'd to Microbiology. Xfer'd back to Oper. Xfer'd to BioMed. Spoke with Breanna. She confirmed the device is on site and said to email Rhonda Breeden

rhonda.breeden@intelashealth.com

🔧 Work Performed
Working with Biomed to locate the device. Once located, found that it already has the FCO installed. Pictures taken and uploaded.
🔍 Technician Findings
Found FCO86600069 already installed.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Aug 14, 1:06 PM
Case Number: 00519044
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 14, 1:23 PM
Work Order: WO-01297772
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Cristina Everetts Aug 19, 9:45 AM
From: Entered
To: Ready for Release
Duration in Previous: 4d 20h
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Aug 22, 4:37 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 3d 6h
🚨 162.9 business days
👷
▶
3 Technician Assigned Apr 20, 5:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-14T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 241d 0h
💵
Expenses Added Apr 21, 10:21 AM
Type: Expenses
Status: Open
Qty: 1
🚨 18.0 business days
🔧
Status: Tech On Site by Allan Klus May 14, 6:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 0h
⏱️
4x Labor Added May 14, 6:45 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.25, 0.5, 1, 109
✔️
Status: Completed by Allan Klus May 14, 7:41 PM
From: Tech On Site, Completed, Tech Off Site
To: Completed, Tech Off Site, Incomplete
Duration in Previous: 1h 29m, 0m
🏁
Status: Closed by Allan Klus May 14, 8:26 PM
From: Incomplete
To: Closed
Duration in Previous: 44m
⏱️
▶
2 Labor Added May 15, 9:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 5m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 8h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Entered
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Ready for Scheduling
Duration: 162.4 business days (threshold: 1.0 business days)
Exceeded by 161.4 business days
Scheduled
Duration: 18.3 business days (threshold: 2.0 business days)
Exceeded by 16.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00519044
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
May 14, 8:00 AM
Created
Aug 14, 1:23 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03193968 Expenses Open 1 $0.00 Apr 21, 10:21 AM
WL-03227120 Labor Open 2.25 $155.00 May 14, 6:45 PM
WL-03227121 Labor Open 0.5 $95.00 May 14, 6:45 PM
WL-03227123 Expenses Open 1 $0.00 May 14, 6:45 PM
WL-03227124 Travel Open 109 $0.00 May 14, 6:45 PM
WL-03227672 Labor Open 0.016666666666667 $38.00 May 15, 9:29 AM

Details