Notes: Handle on the pelvic drop
isn’t functioning properly causing an inability to use.
Model: Pivotal Health Solutions
- E9017
Model Type: Chiropractic Table
Asset: 13206731
Serial #: WTN-12172464878
Primary Delay210.0 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay6.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Awaiting Parts - Customer
210.0d
Completed
0.0d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/29/26 CDempsey- Was able to mark as Serviced, however cannot Close wo due to no tech assigned and it won't allow me to assign to Thomas. Please advise.
6/26/2026 Sramen - chatter to Cdempsey to close this wo again. Premise is no longer an active account so we will not be returning.
11/20/25 CDempsey- reaching out to Tom about parts.
8/20 TJL waiting for parts from manufacturer to be sent to me
8/14 KKelch scheduled per logged email from Jeremy. Scheduled past the SLA due to tech availability
8/14 KKelch called Jeremy to schedule for 8/20 between 3:30 and 4:30 pm. Call was answered by answering service and was advised to call back later, sent email.
🔧Work Performed
Evaluated unit. pelvic cock handle has pulled out of position. manufacturer is sending me the following parts under warranty to facilitate the repair5454758
2-E7454 Flange Bearing
2-54758 C-clip
🔍Technician Findings
pelvic cock handle has pulled out of position
⚠️Problem Description
Notes: Handle on the pelvic drop
isn’t functioning properly causing an inability to use.
Model: Pivotal Health Solutions
- E9017
Model Type: Chiropractic Table
Asset: 13206731
Serial #: WTN-12172464878 https://www.ebiotrack.com/workorder.php?wo=67471
📧
Email:Re: [EXTERNAL EMAIL] Scheduling for WO-01297775
Completed Aug 14, 2025
From: Jeremy.Bullimore@PremiseHealth.com
To: kaitlyn.kelch@emsar.com
Hi Kaitlyn,
That date and time will work.
Thank you!
Jeremy Bullimore, DC
He/Him
Chiropractor
Carpenters Wellness Center
8965 E. 38th Terrace
Kansas City, MO 64129
Premise Health
P: 816.884.9355
F: 1.816.817.3757
premisehealth.com<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.premisehealth.com%2f&c=E,1,w6bCjvaPRsd_TpIWj07lB1r0JIXSKri3vXELA5o4u_FHcTvvfWJao01HQJCtJrxF23jKYpPKVvJjL86WpMZ4rzdFiQ9jvKX7uKJOLlHukMfE&typo=1>
_
📧
Email: Scheduling for WO-01297775
Completed Aug 14, 2025
To: jeremy.bullimore@premisehealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01297775
Body:
Good afternoon Jeremy,
I am reaching out from EMSAR to schedule the repair needed for your chiropractic table. Our technician, Thomas, can be there on 8/20 between 3:30 and 4:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.co
📋
Outbound to +18168849355
Completed Aug 14, 2025
8/14 KKelch called Jeremy to schedule for 8/20 between 3:30 and 4:30 pm. Call was answered by answering service and was advised to call back later, sent email.
Jun 26, 2026 8:59am
@Craig Dempsey this was a WO that was done last year by Thomas. Premise is no longer an active account so we will not be returning to this site. Can you please close this wo out? CC:@Lauren Oberg Thank you!
Timeline
📞
Case Linked Aug 14, 11:10 AM
Case Number:00518980
Subject:L2 review - HCP
Status:Closed
📋
▶
2
Work Order Created Aug 14, 1:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 14, 1:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:11m
🗓️
▶
2
Status: Scheduled Aug 14, 2:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-08-20T20:30:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Thomas LangenbergAug 20, 1:43 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 23h
⏱️
▶
2
5x Labor Added Aug 20, 4:14 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed, Incomplete
To:Completed, Incomplete, Closed
Duration in Previous:2h 32m, 0m
🔄
▶
2
Status: Reschedule Aug 21, 10:38 AM
Status: Reschedule → Status: Awaiting Parts - Customer
👤
Status: Awaiting Parts - Customer by Rhonnie Reeves
From:Reschedule
To:Awaiting Parts - Customer
Duration in Previous:1m
🚨210.0 business days
📅
Status: Ready for Scheduling by Rhonnie ReevesJun 25, 10:40 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:308d 0h
⏳3.0 business days
✔️
Status: Completed by Craig DempseyJun 29, 12:10 PM
From:Ready for Scheduling
To:Completed
Duration in Previous:4d 1h
👷
▶
2
Status: Assigned Jun 29, 12:30 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician:Thomas J Langenberg Jr
✔️
Status: Completed by Craig DempseyJun 29, 1:50 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:1h 19m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonJul 1, 2:29 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2d 0h, 0m
⏳2.0 business days
💰
▶
2
Status: Invoiced Jul 2, 6:02 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-266199
Bottlenecks
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)