Fw: EMSAR Request for service at CareNow - Tech Ridge, TX #24952
Closed
Miscellaneous Equipment Inspection
During our service on 8/12/25 at Tech Ridge, there seem to have been some missed items that inspection stickers were not updated.
https://www.ebiotrack.com/inspection.php?iid=29364
03/18/2026 DNakoff - Vickie will not provide updated POC information
08/26/2025 DNakoff - Reached out to Vickie Johnson for new POC
8/21 KKelch called Keyanta to schedule for 8/28 between 9 and 10 am. Left VM, placed on hold due to multiple failed attempts to schedule
8/20 KKelch called Keyanta to schedule for 8/28 between 9 and 10 am. Left VM.
8/19 KKelch called Keyanta to schedule for 8/21 between 3:30 and 4:30 pm. Left VM. Call logged on WO-01297918
8/15 KKelch sent Sonja and Keyanta an email for scheduling. Email logged on WO-01297918
⚠️Problem Description
Miscellaneous Equipment Inspection
During our service on 8/12/25 at Tech Ridge, there seem to have been some missed items that inspection stickers were not updated.
https://www.ebiotrack.com/inspection.php?iid=29364
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Outbound to +12542382736
Completed Aug 21, 2025
8/21 KKelch called Keyanta to schedule for 8/28 between 9 and 10 am. Left VM, placed on hold due to multiple failed attempts to schedule
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Outbound to +12542382736
Completed Aug 20, 2025
8/20 KKelch called Keyanta to schedule for 8/28 between 9 and 10 am. Left VM.
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Outbound to +12542382736
Completed Aug 19, 2025
8/19 KKelch called Keyanta to schedule for 8/21 between 3:30 and 4:30 pm. Left VM. Call logged on WO-01297918
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Email:Re: EMSAR Request for service at CareNow - Tech Ridge, TX #24952
Completed Aug 15, 2025
From: kaitlyn.kelch@emsar.com
To: Sonja.Washington@hcahealthcare.com, Keyanta.Ervin@hcahealthcare.com
Good morning,
These WOs have finally came in. Our technician, Anthony, can be there on 8/21 between 1 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
[cid:c2dd1170-ef4a-447d-a0b8-7931f6f542e2]
Disclaimer: The information in this e-mail is confidential and ma
Timeline
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Case Linked Aug 14, 3:31 PM
Case Number:00519155
Subject:Fw: EMSAR Request for service at CareNow - Tech Ridge, TX #24952
Status:Closed
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2
Work Order Created Aug 15, 9:26 AM
Work Order Created → Status: Ready for Scheduling
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Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
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▶
2
Status: Assigned Aug 15, 11:20 AM
Status: Assigned → Technician Assigned
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Technician Assigned by Kaitlyn Kelch
Technician:Anthony Wirth
⚠️5.0 business days
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Status: Entered by Kaitlyn KelchAug 21, 10:04 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:5d 22h, 0m
🚨141.0 business days
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Status: Canceled by Dylan NakoffMar 18, 10:33 AM
From:On Hold
To:Canceled
Duration in Previous:209d 0h
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)