Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297955 ↗ ServiceMax

GOLD CROSS EMS • Repair • P7

📍 GOLD CROSS EMS - WHEELER RD. — 4328 Wheeler Road, Martinez GA, 30907

Aug 15, 2025 → Present

🔴 Behind
P7 7 business days from creation
Target: Aug 26, 2025
⏸ 4d excluded (parts wait + holding)
⚠ 257d overdue
Dispatch 0.0d
Material Management 4.0d
Coordinators 23.6d
⚠ Overdue
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Coordinators
23.6 days
Over SLA
Created: Aug 15, 2025 Due: Sep 17, 2025 (240 days overdue)
📅
195.5 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
21.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518934
Follow up to WO-01291933
Closed
Q-00029545 Follow up to WO-01291933 Inspection #: 28756 Asset ID: 13265487 Model: Ferno Washington Inc - iNX Notes: Noticeable physical damage on device Follow-up required. 8/12 DI: EVALUATED COT AND FOUND MISSING CABLE COVER (REPLACED) AND DAMAGE TO CONTROL SCREEN (MISSING BOTTOM PLATE, SITTING LOOSE ON RAIL) - PLEASE QUOTE/ORDER REPLACEMENT CONTROL SCREEN 1 display, 0806076
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Smith - GOLD CROSS EMS
Owner
Jessica Sells
Created
Aug 14, 2025
Work Orders from this Case (1)
WO-01297955 (current) Incomplete
Repair • Rozier Cole
Created: Aug 15, 2025
Behind Schedule - Needs Attention
Incomplete • 272 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.

9/10/2025 Sramen - still waiting on parts for WO-01298314. Chatter sent on parts order for update. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/17 for now. 9/3/2025 Sramen - still waiting on parts for WO-01298314. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/10 for now. 8/29/25 RCook- Chattered: @[Melissa Owens]​ I see that the other repairs for this site are assigned to Rozier. I assigned this one to Rozier as well. Parts have been picked. 8/28 MOwens Called and left vm for John Smith to call me back to give him an update on current status. 8/14 KWeiss, Per tech, all cots seen so far have sleep mode displays and does not need the upgrade display.

⚠️ Problem Description
Q-00029545 Follow up to WO-01291933 Inspection #: 28756 Asset ID: 13265487 Model: Ferno Washington Inc - iNX Notes: Noticeable physical damage on device Follow-up required. 8/12 DI: EVALUATED COT AND FOUND MISSING CABLE COVER (REPLACED) AND DAMAGE TO CONTROL SCREEN (MISSING BOTTOM PLATE, SITTING LOOSE ON RAIL) - PLEASE QUOTE/ORDER REPLACEMENT CONTROL SCREEN 1 display, 0806076 https://www.ebiotrack.com/workorder.php?wo=67496
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Aug 14, 9:56 AM
Case Number: 00518934
Subject: Follow up to WO-01291933
Status: Closed
⏳ 2.0 business days
📋
▶
4 Work Order Created Aug 15, 11:34 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00080059
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Ashlee Stuckert Aug 20, 11:16 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 23h
👷
▶
2 Technician Assigned Aug 21, 10:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 7m
🔩
2x Parts Added Aug 21, 12:23 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Sep 10, 3:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-15T13:00:00.000+0000
⚠️ 6.9 business days
⚠️
Status: Incomplete by Rozier Cole Sep 18, 7:21 AM
From: Scheduled
To: Incomplete
Duration in Previous: 7d 16h

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📞
Case 00518934
Closed
📦
Parts Order 00080059
Closed

ℹ️ Work Order Details

Status
Incomplete
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Sep 15, 9:00 AM
Created
Aug 15, 11:34 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02909743 Parts Open 1 $1,924.00 Aug 21, 12:23 PM
WL-02909744 Expenses Open 1 $21.37 Aug 21, 12:24 PM

Details