9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
9/10/2025 Sramen - still waiting on parts for WO-01298314. Chatter sent on parts order for update. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/17 for now. 9/3/2025 Sramen - still waiting on parts for WO-01298314. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/10 for now. 8/29/25 RCook- Chattered: @[Melissa Owens] I see that the other repairs for this site are assigned to Rozier. I assigned this one to Rozier as well. Parts have been picked. 8/28 MOwens Called and left vm for John Smith to call me back to give him an update on current status. 8/14 KWeiss, Per tech, all cots seen so far have sleep mode displays and does not need the upgrade display.
⚠️Problem Description
Q-00029545
Follow up to WO-01291933
Inspection #: 28756
Asset ID: 13265487
Model: Ferno Washington Inc - iNX
Notes: Noticeable physical damage on device Follow-up required. 8/12 DI: EVALUATED COT AND FOUND MISSING CABLE COVER (REPLACED) AND DAMAGE TO CONTROL SCREEN (MISSING BOTTOM PLATE, SITTING LOOSE ON RAIL) - PLEASE QUOTE/ORDER REPLACEMENT CONTROL SCREEN
1 display, 0806076 https://www.ebiotrack.com/workorder.php?wo=67496
📄Description
Ferno iNX Powered Cot
📞
Call
Completed Sep 10, 2025
9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
📞
Call
Completed Aug 28, 2025
8/28 MOwens Called and left vm for John Smith to call me back to give him an update on current status.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 15, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01297955Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: iNX 20S-020127Problem Description: Q-00029545
Follow up to WO-01291933
Inspection
Timeline
📞
Case Linked Aug 14, 9:56 AM
Case Number:00518934
Subject:Follow up to WO-01291933
Status:Closed
⏳2.0 business days
📋
▶
4
Work Order Created Aug 15, 11:34 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00080059
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
⏳4.0 business days
📅
Status: Ready for Scheduling by Ashlee StuckertAug 20, 11:16 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:4d 23h
👷
▶
2
Technician Assigned Aug 21, 10:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 7m
🔩
2x Parts Added Aug 21, 12:23 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨14.0 business days
🗓️
▶
2
Status: Scheduled Sep 10, 3:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-15T13:00:00.000+0000
⚠️6.9 business days
⚠️
Status: Incomplete by Rozier ColeSep 18, 7:21 AM
From:Scheduled
To:Incomplete
Duration in Previous:7d 16h
🚨192.0 business days
⏸️
Status: On Hold by Rhonnie ReevesJun 26, 1:31 PM
From:Incomplete
To:On Hold
Duration in Previous:281d 6h
⏳3.0 business days
🆕
Status: Entered by Natosha BeierschmittJun 30, 6:25 PM
From:On Hold
To:Entered
Duration in Previous:4d 4h
🚫
Status: Canceled by Jessica SellsJul 1, 9:00 AM
From:Entered
To:Canceled
Duration in Previous:14h 35m
Bottlenecks
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)