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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297968 ↗ ServiceMax

GOLD CROSS EMS • Repair • P7

📍 GOLD CROSS EMS - WHEELER RD. — 4328 Wheeler Road, Martinez GA, 30907

Aug 15, 2025 → Jul 1, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Aug 26, 2025
✗ SLA Missed (208 biz days late)
Active: 215 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Jul 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 15 → Aug 20, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 20 → Aug 21, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Sep 10, 2025
13 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 18, 2025
6 business days (counted)
Running total: 20 of 7 biz days used
191d
▶ Clock Running
Status: Incomplete
Sep 18 → Jun 26, 2026
191 business days (counted)
Running total: 211 of 7 biz days used
▶ Clock Running
Status: On Hold
Jun 26 → Jun 30, 2026
2 business days (counted)
Running total: 213 of 7 biz days used
▶ Clock Running
Status: Entered
Jun 30 → Jul 1, 2026
1 business day (counted)
Running total: 214 of 7 biz days used
Created: Aug 15, 2025 Canceled: Jul 2, 2026
Business Days Used 215 / 7
0 7d budget +208d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 15 → Aug 15 Created ▶ Running 0 0 / 7
Aug 15 → Aug 15 L2 Screening ▶ Running 0 0 / 7
Aug 15 → Aug 20 Awaiting Parts ⏸ Paused 3 —
Aug 20 → Aug 21 Ready for Scheduling ▶ Running 1 1 / 7
Aug 21 → Sep 10 Assigned ▶ Running 13 14 / 7
Sep 10 → Sep 18 Scheduled ▶ Running 6 20 / 7
Sep 18 → Jun 26 Incomplete ▶ Running 191 211 / 7
Jun 26 → Jun 30 On Hold ▶ Running 2 213 / 7
Jun 30 → Jul 1 Entered ▶ Running 1 214 / 7
Dispatch 1.2d
Material Management 3.9d
Holding 2.8d (excluded)
Coordinators 22.6d
Incomplete 192.0d (excluded)
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Material Management
3.9 days
Over SLA
Holding (excluded from total)
2.8 days
Coordinators
22.6 days
Over SLA
Incomplete (excluded from total)
192.0 days
Created: Aug 15, 2025 Due: Sep 17, 2025 Completed: Jul 2, 2026 (287 days late)
📅
218.2 days Total Age
⏱️
192.0d in Incomplete Longest Stage
🔄
9 transitions Status Changes
⚠️
20.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519258
Follow up to WO-01291933
Closed
Q-00029555 Follow up to WO-01291933 Inspection #: 28756 Asset ID: 13265502 Model: Ferno Washington Inc - 35X Notes: Noticeable physical damage on device Follow-up required. 8/14 DI: EVALUATED COT AND FOUND BROKEN IV POLE, MISSING STAT TRAC RELEASE HANDLE ON THE DROP FRAME, WORN LOAD WHEELS X2 - PLEASE QUOTE FOR REPAIR 1 IV pole, 0087172 1 Stat Trac release, 1901022 2 load wheels, 1901243
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Smith - GOLD CROSS EMS
Owner
Jessica Sells
Created
Aug 14, 2025
Work Orders from this Case (1)
WO-01297968 (current) Canceled
Repair • Rozier Cole
Created: Aug 15, 2025
Behind Schedule - Needs Attention
Canceled • 363 days old
🚨
Primary Delay 192.0 days stuck in "Incomplete"
⏱️
Total Delay 20.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
3.9d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Incomplete
192.0d
On Hold
2.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.

9/10/2025 Sramen - still waiting on parts for WO-01298314. Chatter sent on parts order for update. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/17 for now. 9/3/2025 Sramen - still waiting on parts for WO-01298314. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/10 for now. 8/29/25 RCook- Chattered: @[Melissa Owens]​ I see that the other repairs for this site are assigned to Rozier. I assigned this one to Rozier as well. Parts have been picked. 8/28 MOwens Called and left vm for John Smith to call me back to give him an update on current status. 8/14 KWeiss, Per tech, all cots seen so far have sleep mode displays and does not need the upgrade display.

⚠️ Problem Description
Q-00029555 Follow up to WO-01291933 Inspection #: 28756 Asset ID: 13265502 Model: Ferno Washington Inc - 35X Notes: Noticeable physical damage on device Follow-up required. 8/14 DI: EVALUATED COT AND FOUND BROKEN IV POLE, MISSING STAT TRAC RELEASE HANDLE ON THE DROP FRAME, WORN LOAD WHEELS X2 - PLEASE QUOTE FOR REPAIR 1 IV pole, 0087172 1 Stat Trac release, 1901022 2 load wheels, 1901243 https://www.ebiotrack.com/workorder.php?wo=67502

Timeline

📞
Case Linked Aug 14, 11:15 PM
Case Number: 00519258
Subject: Follow up to WO-01291933
Status: Closed
📋
▶
2 Work Order Created Aug 15, 12:52 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 3m
📦
▶
2 Parts Requested Aug 15, 1:04 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Ashlee Stuckert Aug 20, 11:12 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 22h
👷
▶
2 Technician Assigned Aug 21, 10:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 11m
🔩
4x Parts Added Aug 21, 12:33 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
🚨 14.0 business days
🗓️
▶
2 Status: Scheduled Sep 10, 3:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-15T13:00:00.000+0000
⚠️ 6.9 business days
⚠️
Status: Incomplete by Rozier Cole Sep 18, 7:20 AM
From: Scheduled
To: Incomplete
Duration in Previous: 7d 16h
🚨 192.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Jun 26, 1:31 PM
From: Incomplete
To: On Hold
Duration in Previous: 281d 6h
⏳ 3.0 business days
🆕
Status: Entered by Natosha Beierschmitt Jun 30, 6:24 PM
From: On Hold
To: Entered
Duration in Previous: 4d 4h
🚫
Status: Canceled by Jessica Sells Jul 1, 9:06 AM
From: Entered
To: Canceled
Duration in Previous: 14h 41m

Bottlenecks

Awaiting Parts
Duration: 3.9 business days (threshold: 3.0 business days)
Exceeded by 6.9 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00519258
Closed
📦
Parts Order 00080063
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
N/A
Created
Aug 15, 12:52 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-02909752 Parts Open 1 $474.00 Aug 21, 12:33 PM
WL-02909753 Parts Open 1 $132.01 Aug 21, 12:33 PM
WL-02909754 Parts Open 2 $88.20 Aug 21, 12:33 PM
WL-02909755 Expenses Open 1 $16.52 Aug 21, 12:33 PM

Details