9/12 device is with Zoll and is awaiting repair - they were unable to provide any additional updates
opened repair request with zoll, informed customer of where we are with the repair
https://forms.office.com/Pages/ResponseDetailPage.aspx?id=zFGW3h9MY0GfXSynRJvbwMWHSuB7IQ9FsPZk8WcBgJRUOTFCMU9QSlRYRUlGQ0FWRVhBUUc4Tjk0MSQlQCN0PWcu&rid=76&GetResponseToken=KitV-snB9Yk6J9Qt-Wh_KKNuseOCyOqMn9ZTEHcSiu0&origin=rc
Response from Agent on SR 00000009348:
Thank you
Shipping box with UPS prepaid return label has been ordered
Have a nice weekend
Regards
Phin Chourb
Team Lead
Technical Support
800-348-9011 PRESS * then x9619 phone
pchourb@zoll.com
zoll.com/ExpertCareSupport
An improved way to contact us
to open a case or ask us a question
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[Customer Entry]
From
virtualtech@emsar.com
Sent on
Fri, Aug 22, 2025 at 19:32 PM GMT
This message originated from the Internet. Please be careful when opening any attachments.
________________________________________
Does the device still power up? Yes it powers on
Do you need a shipping box or UPS prepaid return label? Yes please provide both.
Wendy Argueta
Virtual Tech
www.emsar.com
wendy.argueta@emsar.com
(c) 512.649.7265
Upcoming time off:
July 2nd – 9th
October 19th -28th
From: E-Mail
Sent: Friday, August 22, 2025 3:26 PM
To: Wendy Argueta
Subject: Service Request 00000009348 Response - Medical device issues Non-Patient Form
Response from Agent on SR 00000009348:
Hello Wendy
Sorry for the delay. I just left you a voicemail but wanted to email you as well
Does the device still power up?
Do you need a shipping box or UPS prepaid return label?
Attached is a copy of our service policy/fees for you viewing purposes. We do not need payment upfront
You can call me as well
Regards
Phin Chourb
Team Lead
Technical Support
800-348-9011 PRESS * then x9619 phone
pchourb@zoll.com
zoll.com/ExpertCareSupport
An improved way to contact us
to open a case or ask us a question
⚠️Problem Description
AED needs repair. Specific issue unknown. Pictures attached https://www.ebiotrack.com/workorder.php?wo=67507