Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297984 ↗ ServiceMax

GOLD CROSS EMS • Repair • P7

📍 GOLD CROSS EMS - WHEELER RD. — 4328 Wheeler Road, Martinez GA, 30907

Aug 15, 2025 → Present

🔴 Behind
P7 7 business days from creation
Target: Aug 26, 2025
⏸ 9d excluded (parts wait + holding)
⚠ 252d overdue
Dispatch 0.6d
Material Management 6.2d
Coordinators 19.7d
⚠ Overdue
Dispatch
0.6 days
Material Management
6.2 days
Over SLA
Coordinators
19.7 days
Over SLA
Created: Aug 15, 2025 Due: Sep 17, 2025 (240 days overdue)
📅
195.3 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
20.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519264
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00029559 GOLD CROSS EMS - WHEELER RD. Site: GOLD CROSS EMS - WHEELER RD. Customer: GOLD CROSS EMS Customer #: 2861246 4328 Wheeler Road Martinez, GA 30907 Inspection #: 28756 Asset ID: 13265516 Model: Ferno Washington Inc - POWERFlexx (Series) Notes: 8/14 DI: EVALUATED COT AND FOUND MISSING POWERPAC, PLEASE QUOTE NEEDED PARTS UNABLE TO TEST POWERED COMPONENTS DUE TO MISSING POWERPAC LOCATED AT NORTH AUGUSTA STORAGE GARAGE Noticeable physical damage on device Follow-up required. 1ea 0822220
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Smith - GOLD CROSS EMS
Owner
Leona Coonrod
Created
Aug 15, 2025
Work Orders from this Case (1)
WO-01297984 (current) Incomplete
Repair • Rozier Cole
Created: Aug 15, 2025
Behind Schedule - Needs Attention
Incomplete • 272 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 20.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.6d / 1.0d SLA
Awaiting Parts
6.2d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.

9/10/2025 Sramen - still waiting on parts for WO-01298314. Chatter sent on parts order for update. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/17 for now. 9/3/2025 Sramen - still waiting on parts for WO-01298314. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/10 for now. 8/29/25 RCook- Chattered: @[Melissa Owens]​ I see that the other repairs for this site are assigned to Rozier. I assigned this one to Rozier as well. Parts have been picked. 8/28 MOwens Called and left vm for John Smith to call me back to give him an update on current status. 8/14 KWeiss, Per tech, all cots seen so far have sleep mode displays and does not need the upgrade display.

⚠️ Problem Description
Q-00029559 GOLD CROSS EMS - WHEELER RD. Site: GOLD CROSS EMS - WHEELER RD. Customer: GOLD CROSS EMS Customer #: 2861246 4328 Wheeler Road Martinez, GA 30907 Inspection #: 28756 Asset ID: 13265516 Model: Ferno Washington Inc - POWERFlexx (Series) Notes: 8/14 DI: EVALUATED COT AND FOUND MISSING POWERPAC, PLEASE QUOTE NEEDED PARTS UNABLE TO TEST POWERED COMPONENTS DUE TO MISSING POWERPAC LOCATED AT NORTH AUGUSTA STORAGE GARAGE Noticeable physical damage on device Follow-up required. 1ea 0822220 https://www.ebiotrack.com/workorder.php?wo=67508

Timeline

📞
Case Linked Aug 15, 12:30 AM
Case Number: 00519264
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
📋
▶
2 Work Order Created Aug 15, 1:48 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Aug 15, 6:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4h 46m
⚠️ 6.7 business days
📅
Status: Ready for Scheduling by Kirsten Walls Aug 25, 10:52 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 9d 16h
👷
▶
2 Technician Assigned Aug 25, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
⏳ 2.0 business days
💵
2x Expenses Added Aug 26, 12:52 PM
Type: Expenses, Parts
Status: Open
Qty: 1
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Sep 10, 3:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-15T13:00:00.000+0000
⚠️ 6.9 business days
⚠️
Status: Incomplete by Rozier Cole Sep 18, 7:20 AM
From: Scheduled
To: Incomplete
Duration in Previous: 7d 15h

Bottlenecks

Awaiting Parts
Duration: 6.2 business days (threshold: 3.0 business days)
Exceeded by 3.2 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📞
Case 00519264
Closed
📦
Parts Order 00080106
Closed

ℹ️ Work Order Details

Status
Incomplete
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Sep 15, 9:00 AM
Created
Aug 15, 1:48 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02915118 Expenses Open 1 $20.71 Aug 26, 12:52 PM
WL-02915119 Parts Open 1 $2,158.00 Aug 26, 12:52 PM

Details