7/1/26 lcoonrod per notes from NatoshaB - Gold Cross EMS cancelled their annuity in 2025, they did not want to proceed with services following PM.
9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
9/10/2025 Sramen - still waiting on parts for WO-01298314. Chatter sent on parts order for update. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/17 for now. 9/3/2025 Sramen - still waiting on parts for WO-01298314. Customer wants all remaining pms and repairs completed together. Pushed out due date to 9/10 for now. 8/29/25 RCook- Chattered: @[Melissa Owens] I see that the other repairs for this site are assigned to Rozier. I assigned this one to Rozier as well. Parts have been picked. 8/28 MOwens Called and left vm for John Smith to call me back to give him an update on current status. 8/14 KWeiss, Per tech, all cots seen so far have sleep mode displays and does not need the upgrade display.
⚠️Problem Description
Q-00029559
GOLD CROSS EMS - WHEELER RD.
Site: GOLD CROSS EMS - WHEELER RD.
Customer: GOLD CROSS EMS
Customer #: 2861246
4328 Wheeler Road Martinez, GA 30907
Inspection #: 28756
Asset ID: 13265516
Model: Ferno Washington Inc - POWERFlexx (Series)
Notes: 8/14 DI: EVALUATED COT AND FOUND MISSING POWERPAC, PLEASE QUOTE NEEDED PARTS UNABLE TO TEST POWERED COMPONENTS DUE TO MISSING POWERPAC LOCATED AT NORTH AUGUSTA STORAGE GARAGE Noticeable physical damage on device Follow-up required.
1ea 0822220 https://www.ebiotrack.com/workorder.php?wo=67508
📞
Call
Completed Sep 10, 2025
9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
📞
Call
Completed Aug 28, 2025
8/28 MOwens Called and left vm for John Smith to call me back to give him an update on current status.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 23, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01297984Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029559
GOLD CROSS EMS - WHEELER RD.
Site: GOLD CROSS EMS
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 16, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01297984Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029559
GOLD CROSS EMS - WHEELER RD.
Site: GOLD CROSS EMS
Timeline
📞
Case Linked Aug 15, 12:30 AM
Case Number:00519264
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
📋
▶
2
Work Order Created Aug 15, 1:48 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Aug 15, 6:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 46m
⚠️6.7 business days
📅
Status: Ready for Scheduling by Kirsten WallsAug 25, 10:52 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:9d 16h
👷
▶
2
Technician Assigned Aug 25, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:42m
⏳2.0 business days
💵
2x Expenses Added Aug 26, 12:52 PM
Type:Expenses, Parts
Status:Open
Qty:1
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Sep 10, 3:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-15T13:00:00.000+0000
⚠️6.9 business days
⚠️
Status: Incomplete by Rozier ColeSep 18, 7:20 AM
From:Scheduled
To:Incomplete
Duration in Previous:7d 15h
🚨192.0 business days
⏸️
Status: On Hold by Rhonnie ReevesJun 26, 1:31 PM
From:Incomplete
To:On Hold
Duration in Previous:281d 6h
⏳3.0 business days
🆕
Status: Entered by Natosha BeierschmittJun 30, 6:10 PM
From:On Hold
To:Entered
Duration in Previous:4d 4h
🚫
Status: Canceled by Leona CoonrodJul 1, 10:23 AM
From:Entered
To:Canceled
Duration in Previous:16h 13m
Bottlenecks
Awaiting Parts
Duration: 6.2 business days (threshold: 3.0 business days)
Exceeded by 3.2 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)