Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asset ID: 13265519
Model: Ferno Washington Inc - POWERFlexx (Series)
Notes: 8/14 DI: EVALUATED COT AND FOUND DEAD BATTERIES, MISSING BACKREST CYLINDER - PLEASE QUOTE NEEDED PARTS UNABLE TO TEST POWERED COMPONENTS DUE TO DEAD BATTERIES LOCATED AT NORTH AUGUSTA STORAGE GARAGE Noticeable physical damage on device Follow-up required.
1ea 0822012, 1ea 1901754
7/1/26 SReich - Per a teams message from S Ramen, ok to cancel.
9/17/2025 Sramen - updated due date and removed delay code:
9/12/2025 Sramen - sent chatter on parts order for update. KWalls had stated on the 10th that parts were shipping that day but we still do not have any tracking.
9/11/2025 Sramen - parts still need to ship to FSE. Pushed due date and messaged ASC. Due date may need adjusted again after the parts deliver.
9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
Parts shipping out today.
⚠️Problem Description
Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asset ID: 13265519
Model: Ferno Washington Inc - POWERFlexx (Series)
Notes: 8/14 DI: EVALUATED COT AND FOUND DEAD BATTERIES, MISSING BACKREST CYLINDER - PLEASE QUOTE NEEDED PARTS UNABLE TO TEST POWERED COMPONENTS DUE TO DEAD BATTERIES LOCATED AT NORTH AUGUSTA STORAGE GARAGE Noticeable physical damage on device Follow-up required.
1ea 0822012, 1ea 1901754 https://www.ebiotrack.com/workorder.php?wo=67552
Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 9, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 2, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 26, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 19, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
Jun 30, 2026 6:07pm
Hi @Kenneth Lancara, GOLD CROSS EMS has a series of old WOs in the system that need to be cancelled. I'm sending them back to dispatch as entered status but all of them have parts orders on them. The customer declined service and cancelled their annuity contract last year. Can you remove the parts please? cc @Lauren Oberg
JPG
Screenshot 2026-06-30 170509
Jun 30, 2026
Timeline
📞
Case Linked Aug 14, 11:46 PM
Case Number:00519260
Subject:Follow up to WO-01291933
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Aug 19, 8:42 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Aug 19, 8:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:9m
🚨16.0 business days
📅
Status: Ready for Scheduling by Kirsten WallsSep 10, 1:27 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:22d 4h
👷
▶
2
Technician Assigned Sep 10, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:52m
🗓️
▶
2
Status: Scheduled Sep 10, 3:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-15T13:00:00.000+0000
⏳4.0 business days
💵
3x Expenses Added Sep 15, 4:16 PM
Type:Expenses, Parts
Status:Open
Qty:1
⏳2.0 business days
🔄
Status: Reschedule by Rozier ColeSep 16, 10:46 PM
From:Scheduled
To:Reschedule
Duration in Previous:6d 7h
⏳2.1 business days
⚠️
Status: Incomplete by Rozier ColeSep 18, 7:18 AM
From:Reschedule
To:Incomplete
Duration in Previous:1d 8h
🚨192.0 business days
⏸️
Status: On Hold by Rhonnie ReevesJun 26, 1:31 PM
From:Incomplete
To:On Hold
Duration in Previous:281d 6h
⏳3.0 business days
🆕
Status: Entered by Natosha BeierschmittJun 30, 6:01 PM
From:On Hold
To:Entered
Duration in Previous:4d 4h
🚫
Status: Canceled by Sherry ReichJul 1, 9:35 AM
From:Entered
To:Canceled
Duration in Previous:15h 33m
Bottlenecks
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)