Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asset ID: 13265519
Model: Ferno Washington Inc - POWERFlexx (Series)
Notes: 8/14 DI: EVALUATED COT AND FOUND DEAD BATTERIES, MISSING BACKREST CYLINDER - PLEASE QUOTE NEEDED PARTS UNABLE TO TEST POWERED COMPONENTS DUE TO DEAD BATTERIES LOCATED AT NORTH AUGUSTA STORAGE GARAGE Noticeable physical damage on device Follow-up required.
1ea 0822012, 1ea 1901754
9/17/2025 Sramen - updated due date and removed delay code:
9/12/2025 Sramen - sent chatter on parts order for update. KWalls had stated on the 10th that parts were shipping that day but we still do not have any tracking.
9/11/2025 Sramen - parts still need to ship to FSE. Pushed due date and messaged ASC. Due date may need adjusted again after the parts deliver.
9/10 MOwens Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
Parts shipping out today.
⚠️Problem Description
Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asset ID: 13265519
Model: Ferno Washington Inc - POWERFlexx (Series)
Notes: 8/14 DI: EVALUATED COT AND FOUND DEAD BATTERIES, MISSING BACKREST CYLINDER - PLEASE QUOTE NEEDED PARTS UNABLE TO TEST POWERED COMPONENTS DUE TO DEAD BATTERIES LOCATED AT NORTH AUGUSTA STORAGE GARAGE Noticeable physical damage on device Follow-up required.
1ea 0822012, 1ea 1901754 https://www.ebiotrack.com/workorder.php?wo=67552
Called and spoke to John Smith. Schedule the return for Friday 9/12 thru 9/17 if needed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 9, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 2, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 26, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 19, 2025
To: john.smith@goldcrossems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298314Location: GOLD CROSS EMS - WHEELER RD.Address: 4328 Wheeler Road Martinez, GA 30907Device: Problem Description: Q-00029556
Follow up to WO-01291933
Inspection #: 28756
Asse
Timeline
📞
Case Linked Aug 14, 11:46 PM
Case Number:00519260
Subject:Follow up to WO-01291933
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Aug 19, 8:42 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Aug 19, 8:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:9m
🚨17.0 business days
📅
Status: Ready for Scheduling by Kirsten WallsSep 10, 1:27 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:22d 4h
👷
▶
2
Technician Assigned Sep 10, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:52m
📅
▶
2
Dispatch Scheduled Sep 10, 3:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:49m
⏳4.0 business days
💵
3x Expenses Added Sep 15, 4:16 PM
Type:Expenses, Parts
Status:Open
Qty:1
⏳2.0 business days
🔄
Status: Reschedule by Rozier ColeSep 16, 10:46 PM
From:Scheduled
To:Reschedule
Duration in Previous:6d 7h
⏳2.1 business days
⚠️
Status: Incomplete by Rozier ColeSep 18, 7:18 AM
From:Reschedule
To:Incomplete
Duration in Previous:1d 8h
Bottlenecks
Awaiting Parts
Duration: 17.0 business days (threshold: 3.0 business days)
Exceeded by 14.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)