Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 17, 2025
✓ SLA Met (39 biz days early)
🕐 Clock stopped: Completed (Aug 21, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Aug 19, 2025
Completed: Aug 21, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 19 → Aug 19
Created
▶ Running
0
0
Aug 19 → Aug 21
On Hold
▶ Running
2
2
Aug 21 → Aug 21
Assigned
▶ Running
0
2
Holding (excluded from total)
Billing Over SLA
Created: Aug 19, 2025
Due: Oct 17, 2025
Completed: Aug 21, 2025 (57 days early)
⏱️
6.0d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00520309
Oak Street Health - 48 Hour - 78569: New Work Order Assigned
Closed
Work Order #78569
Work Order Description:
retinaview repair needed
🚨
Primary Delay
6.0 days stuck in "Ready to Bill"
⏱️
Total Delay
6.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
6.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
📎 Files (1)
🔧
Work Performed
8-21 Requested update from POC on status of RetinaVue issue. If fails, needs replacement unit sent from Oak Street Depot.
8-19 Sent RetinaVue troubleshooting instructions to Staisy.
🔍
Technician Findings
Case on unit is damaged. sending replacement.
⚠️
Problem Description
Work Order #78569
Work Order Description:
retinaview repair needed https://www.ebiotrack.com/workorder.php?wo=67576
Timeline
📞
Case Number:
00520309
Subject:
Oak Street Health - 48 Hour - 78569: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
1d 19h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 1h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-239619
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-02909492
Labor
Open
0.33333333333333
$61.29
Aug 21, 10:20 AM