Work Order 360 View

3/25 KSmith -- Followed up with Ralph to see if they would like to schedule service

3/23 KSmith -- Followed up with Ralph to see if they would like to schedule service

3/20 KSmith -- No response from Ralph. Teams message to Lauren to see what we should do with all their WOs

3/16 KSmith -- Followed up with Ralph to see if they would like to schedule service

3/12 KSmith -- Ralph is checking on if they want to complete these or wait (verifying costs with Lauren O). Ralph is out on PTO and these will not be completed until 3/26 at the earliest due to Ralphs PTO and FSE PTO (Ralph is aware of the FSE PTO)

3/11 KSmith -- Reached out to Ralph to advise that this repair is apart of the 2025 contract and won't impact the 2026 contract that is being worked on currently, so we can schedule this repair if they like. Awaiting response on what Ralph wants to do. Copied Lauren O on the email to Ralph.

3/6/26 RBerry- Chattered:

@[Lauren Oberg]​ Do we have an update on this?

Waiting for confirmation on contract for this account. Updated due date.

2/18/26 RBerry- Chattered: @Lauren Oberg​ @Natosha Beierschmitt​ @Kourtney Smith​ Do we have an update on the contract for this account?

Response: I just reached out to my contact there to finalize things. I am trying to get an estimate of when we can expect signatures cc: @Natosha Beierschmitt​ @Kourtney Smith​ 

2/10/26 RBerry- updated due date based on ASC notes below.

2/10 KSmith -- Spoke with Ralph and we still cannot schedule the repairs. They are still waiting on the contract to get signed (currently with the legal department) before any service can be completed.

2/9 KSmith -- Reached out to Ralph to see if he would like to continue to wait for the remaining parts to arrive or go ahead and schedule the repairs

2/7/26 RBerry- Chattered:

@[Kourtney Smith]​ Please reach out to customer and ask if they are still wanting all repairs completed together or if they would like to schedule the WOs that are ready. Please let me know once you have a response.

1/20 KSmith -- Waiting on parts for WO-01298554

12/15/25 RBerry- Updated due date based on parts. Customer wants all WOs scheduled together. Still waiting on parts for WO-01309284 and WO-01298554.

12/10/25 RBerry- Updated due date based on parts. Customer wants all WOs scheduled together. Still waiting on parts for WO-01309284 and WO-01298554.

11/17/25 RCook- Updated due date based on parts Removed delay code.

11/17 KSmith -- Awaiting parts for WO-01309284 and WO-01298554. Customer is also working on their contract with Lauren and wants to wait until contract is finished and all parts have arrived before scheduling.

11/06/2025 AGreene - GP pick ticket is attached to the part order. Assigning SWeaver to print and pick. GP says it should be on the shelf.

10/13/25 KW out of stock on PN 8159512 placed order with Ferno this date

10/2 KSmith -- Ralph reached out and asked that we go ahead and schedule the repairs for the units we have the parts for. Scheduled for 10/9 per Ralphs request. Email logged on WO-01298633

9/30/2025 Sramen - sent chatter on parts order for WO-01298554 for ETA and sent teams escalation to KWalls. Then pushed due date a week.

9/29 KSmith -- Awaiting parts for WO-01298554

9/23/25 RCook- Spoke with Ralph states that he would like the repairs scheduled together. Advised we will reach out to schedule once tracking is received for WO-01298554. See logged call on WO-01298638

9/23/25 RCook- LM with Ralph advising we have 3 repairs open for stairchairs. Advised 2 are ready to schedule but 1 we are still waiting on parts for (WO-01298554) Asked if they are wanting all repairs scheduled together. See logged call on WO-01298633

9/22 KSmith -- Awaiting parts for WO-01298554.

9/18/2025 Sramen - still waiting on parts for WO-01298554. Pushed due date another week and sent another chatter on parts order for 1298554 as well as a teams message to KWalls.

9/17 KSmith -- Awaiting parts for WO-01298554, so all repairs can be completed together

9/15 KSmith -- Awaiting parts for WO-01298554, so all repairs can be completed together

9/13/2025 Sramen - still waiting on parts for WO-01298554. Pushed due date another week and sent chatter on parts order for 1298554.

9/2 KSmith -- Awaiting parts for WO-01298554, so all repairs can be completed together

8/29/2025 Sramen - WO-01298554 follow up date is 9/2 for parts so I pushed WOs 1298638, 1298633, 1298554 due date to 9/5. Will adjust again after parts actually ship.

8/26 KSmith -- Awaiting parts for WO-01298554, so all repairs are completed together.

8/25 KSmith -- Awaiting parts for WO-01298554, so all repairs are completed together. Advised Ralph that we are still awaiting parts for the final WO

@Kourtney Smith​ Please reach out to customer and ask if they are still wanting all repairs completed together or if they would like to schedule the WOs that are ready. Please let me know once you have a response.

@Lauren Oberg​ @Natosha Beierschmitt​ @Kourtney Smith​ Do we have an update on the contract for this account?