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WO-01298901 ↗ ServiceMax

MAYSVILLE FIRE DEPARTMENT (KY) • Preventive Maintenance • PSM

📍 City of Maysville - Station 2 — 901 Kenton Station Dr., Maysville KY, 41056

Aug 21, 2025 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (139 biz days late)
Active: 146 biz days
🕐 Clock stopped: Canceled (Mar 26, 2026)
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 21 → Aug 25, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 5, 2025
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 17, 2025
8 business days (counted)
Running total: 18 of ? biz days used
127d
▶ Clock Running
Status: 05-Tech-Off-Site
Sep 17 → Mar 25, 2026
127 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Entered
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 146 of ? biz days used
Created: Aug 21, 2025 Canceled: Mar 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 21 Created ▶ Running 0 0
Aug 21 → Aug 21 Ready for Scheduling ▶ Running 0 0
Aug 21 → Aug 25 Assigned ▶ Running 2 2
Aug 25 → Sep 5 Scheduled ▶ Running 8 10
Sep 5 → Sep 5 Reschedule ▶ Running 0 10
Sep 5 → Sep 17 Scheduled ▶ Running 8 18
Sep 17 → Mar 25 05-Tech-Off-Site ▶ Running 127 145
Mar 25 → Mar 26 Entered ▶ Running 1 146
Dispatch 1.5d
Coordinators 21.1d
✗ SLA Missed
Dispatch
1.5 days
Over SLA
Coordinators
21.1 days
Over SLA
Created: Aug 21, 2025 Due: Sep 30, 2025 Completed: Mar 26, 2026 (176 days late)
📅
147.0 days Total Age
⏱️
127.3d in 05-Tech-Off-Site Longest Stage
🔄
7 transitions Status Changes
⚠️
16.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00520817
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM (13) ASSETS ACROSS 2 SITES | (3) Stretcher (4) Stair Chair (1) Lockdown (5) PowerLoad | 1 PM per year | 2 Unscheduled repair calls per year | Annuity contract through 8/19/28 https://www.ebiotrack.com/inspection.php?iid=29462
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maxwell Vondruska
Owner
Kimberly Hardison
Created
Aug 21, 2025
Work Orders from this Case (1)
WO-01298901 (current) Canceled
Preventive Maintenance
Created: Aug 21, 2025
Behind Schedule - Needs Attention
Canceled • 357 days old
🚨
Primary Delay 127.3 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay 16.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
17.8d / 2.0d SLA
05-Tech-Off-Site
127.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/26 KHardison - Cancelling Per Natosha B, this is a duplicate.

9/5/2025 CRamen spoke with Max

937-213-1769 and re-scheduled for Monday and Tuesday 9/15-16. Call logged on WO-01298880


9/5/2025 CRamen per LYoder in POD chat to re-schedule for 9/15 and 9/16


8/25/2025 CRamen spoke with Max 937-213-1769 and scheduled Station 1 and 2 for PMs for Monday 9/8/2025 between 8-10am. All unitys for both stations will be at Station 2 901 Kenton Station Dr. Maysville, KY 41056Call logged on WO-01298901.


8/25/2025 CRamen left a vm for Max 937-213-1769 to return call to schedule Station 1 and 2 for PMs. Call logged on WO-01298880. 


8/21/2025 CRamen logged email on WO-01298880 requesting Monday and Tuesday 9/8-9/9/2025 with an arrival window between 9-11am. Placeholder set

⚠️ Problem Description
Annual Equipment PM (16) ASSETS ACROSS 2 SITES | (6) Stretcher (4) Stair Chair (1) Lockdown (5) PowerLoad | 1 PM per year | 2 Unscheduled repair calls per year | Annuity contract through 8/19/28 https://www.ebiotrack.com/inspection.php?iid=29462

Timeline

📞
Case Linked Aug 21, 1:00 AM
Case Number: 00520817
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 21, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 21, 4:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 26m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Aug 25, 1:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-08T13:00:00.000+0000
⚠️ 9.0 business days
🔄
▶
2 Status: Reschedule Sep 5, 10:51 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-15T12:00:00.000+0000
⚠️ 9.0 business days
📋
Status: 05-Tech-Off-Site by Ben Saur Sep 17, 5:21 PM
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 12d 6h
🚨 127.8 business days
🆕
Status: Entered by Natosha Beierschmitt Mar 25, 4:08 PM
From: 05-Tech-Off-Site
To: Entered
Duration in Previous: 188d 22h
🚫
Status: Canceled by Kimberly Hardison Mar 26, 8:22 AM
From: Entered
To: Canceled
Duration in Previous: 16h 14m

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours

🔗 Related Artifacts

📞
Case 00520817
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Aug 21, 9:37 AM
Invoice #
N/A

Details