Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298961 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Aramingo, PA — 3621 Aramingo Ave - Ste C5, Philadelphia PA, 19134

Aug 21, 2025 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 5, 2025
✗ SLA Missed (148 biz days late)
Active: 158 biz days
🕐 Clock stopped: Invoiced (Apr 13, 2026)
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 21 → Aug 21, 2025
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 21 → Aug 25, 2025
2 business days (counted)
Running total: 2 of ? biz days used
156d
▶ Clock Running
Status: On Hold
Aug 25 → Apr 13, 2026
156 business days (counted)
Running total: 158 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 158 of ? biz days used
Created: Aug 21, 2025 Invoiced: Apr 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 21 Created ▶ Running 0 0
Aug 21 → Aug 21 Awaiting Parts ⏸ Paused 0 —
Aug 21 → Aug 25 Reschedule ▶ Running 2 2
Aug 25 → Apr 13 On Hold ▶ Running 156 158
Apr 13 → Apr 13 Assigned ▶ Running 0 158
Dispatch 0.0d
Material Management 0.4d
Holding 156.9d (excluded)
Coordinators 2.5d
Billing 13.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.4 days
Holding (excluded from total)
156.9 days
Coordinators
2.5 days
Over SLA
Billing
13.5 days
Over SLA
Created: Aug 21, 2025 Due: Sep 5, 2025 Completed: Apr 13, 2026 (219 days late)
📅
158.8 days Total Age
⏱️
156.9d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
13.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00520969
eBiotrack - New Work Order Request - Inspection Repair
Closed
Oak Street - Aramingo Site: Oak Street - Aramingo Customer: Oak Street Health Customer #: 256 3621 Aramingo Ave - Ste C5 Philadelphia, PA 19134 Inspection #: 28190 Asset ID: 6219706 Model: Welch Allyn, Inc. - ProBP 3400 Notes: Will not power on. Reviewed service with customer, quote needed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Leipert
Owner
Virtual Tech
Created
Aug 21, 2025
Work Orders from this Case (1)
WO-01298961 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Aug 21, 2025 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 359 days old
🚨
Primary Delay 156.9 days stuck in "On Hold"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.4d / 3.0d SLA
Reschedule
2.5d / 2.0d SLA
On Hold
156.9d
Assigned
0.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4-8 DSR Customer can not locate replacement BP machine requesting to close.

2/23/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

10/29-RS; Sending reminder with RL attached

8/25-RS; Sending e2a with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
Shipping to site: Welch Allyn, Inc. - ProBP 3400 Asset ID: 13254133 Serial #: 100064072625 Shipment Tracking Number: 1z01e3e70399651122 - delivered - 08/25/2025 Expected back for repair: Welch Allyn, Inc. - ProBP 3400 Asset ID: 6219706 Serial #: 100028781319 RMA Tracking Number: 1z01e3e79098922338 - Shipper created a label, UPS has not received the package yet. _______________ Customer can not locate replacement BP machine requesting to close.
🔍 Technician Findings
hot swap device requested
⚠️ Problem Description
Welch Allyn, Inc. - ProBP 3400 Asset ID: 6219706 Serial #: 100028781319 Notes: Will not power on. https://www.ebiotrack.com/workorder.php?wo=67911
📄 Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm Welch Allyn - Oak Street Health Consigned Inventory

Timeline

📞
Case Linked Aug 21, 12:43 PM
Case Number: 00520969
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
📋
▶
3 Work Order Created Aug 21, 1:17 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00080439
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
📦
▶
4 Parts Requested Aug 21, 4:19 PM
Parts Requested → 2x Parts Added → Status: Reschedule → 2x Expenses Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
🔄
Status: Reschedule by Aaron Bick
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3h 1m
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏸️
Status: On Hold by Ryan Schwochow Aug 25, 12:47 PM
From: Reschedule
To: On Hold
Duration in Previous: 3d 20h
🚨 157.0 business days
⏱️
▶
4 Labor Added Apr 13, 2:52 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: On Hold
To: Assigned
Duration in Previous: 231d 2h
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 14, 4:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
🚨 13.9 business days
📨
Status: Invoice Pending by Diane Patton May 1, 5:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 0h
🧾
▶
2 Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Ready to Bill
Duration: 13.4 business days (threshold: 1.0 business days)
Exceeded by 12.4 business days

🔗 Related Artifacts

📞
Case 00520969
Closed
📦
Parts Order 00080439
Closed
📦
Parts Order 00080469
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Aug 21, 1:17 PM
Invoice #
SM-260858

Work Details (5)

Name Type Status Qty Amount Date
WL-02910236 Parts Open 1 $0.00 Aug 21, 4:19 PM
WL-02910237 Parts Open 1 $0.00 Aug 21, 4:19 PM
WL-02910253 Expenses Open 1 $14.85 Aug 21, 4:23 PM
WL-02910254 Expenses Open 1 $14.85 Aug 21, 4:23 PM
WL-03183903 Labor Open 1 $122.57 Apr 13, 2:52 PM

Details