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WO-01299084 ↗ ServiceMax

Oak Street Health • SWAPOUT • P3

📍 Oak Street Health - West Columbia — 905 State Street, West Columbia SC, 29033

Aug 22, 2025 → Present

⛔ Blocked
P3
SLA Clock
3 business days from creation · Target: Aug 27, 2025
⚠ 240 biz days overdue
Active: 243 biz days
Budget: 3 biz days
SLA Target
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 22 → Aug 22, 2025
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 22 → Aug 25, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
242d
▶ Clock Running
Status: On Hold
Aug 25 → Aug 16, 2026
242 business days (counted)
Running total: 243 of 3 biz days used
Created: Aug 22, 2025 Today
Business Days Used 243 / 3
0 3d budget +240d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0 / 3
Aug 22 → Aug 22 Awaiting Parts ⏸ Paused 0 —
Aug 22 → Aug 25 Reschedule ▶ Running 1 1 / 3
Aug 25 → Aug 16 On Hold ▶ Running 242 243 / 3
Dispatch 0.0d
Material Management 0.7d
Coordinators 1.5d
⚠ Overdue
Dispatch
0.0 days
Material Management
0.7 days
Coordinators
1.5 days
Created: Aug 22, 2025 Due: Aug 27, 2025 (354 days overdue)
📅
244.0 days Total Age
⏱️
1.5d in Reschedule Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521179
Follow up to WO-01284360
Closed
Follow up to WO-01284360 Inspection #: 28401 Asset ID: 13278175 Model: Welch Allyn, Inc. - Connex Spot Monitor Notes: NIBP Function Tested @ 116/83; 115/81; 118/81 (120 Systolic mmHG 80 Diastolic mmHg) Tested FAILED Function Tested @179/136; 181/134; 167/122 (190 Systolic mmHG 120 Diastolic mmHg) Tested FAILED Function Tested @ 79/50; 73/47; 79/47 (80 Systolic mmHG 40 Diastolic mmHg) Tested FAILED Unit failed inspection due to : -Out of tolerance.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tosha Green
Owner
Virtual Tech
Created
Aug 22, 2025
Work Orders from this Case (1)
WO-01299084 (current) On Hold
SWAPOUT
Created: Aug 22, 2025
Blocked - Action Required
On Hold • 358 days old
🚨
Primary Delay 1.5 days stuck in "Reschedule"
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.7d / 3.0d SLA
Reschedule
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

10/29-RS; Sending reminder with RL attached

8/25-RS; Sending e2a with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
Shipping hotswap to site: Welch Allyn, Inc. - Connex Spot Monitor Asset ID: 13253958 S/N: 21100016492525 Shipment Tracking Number: 1Z01E3E70393698503 - Delivered - 08/26/2025 Expected back for repair: Welch Allyn, Inc. - Connex Spot Monitor Asset ID: 13278175 S/N: 100033672123 RMA Tracking Number: 1Z01E3E79095907726 - Shipper created a label, UPS has not received the package yet.
⚠️ Problem Description
Follow up to WO-01284360 - Inspection #: 28401 Welch Allyn, Inc. - Connex Spot Monitor Asset ID: 13278175 S/N: Notes: Unit failed inspection due to : -Out of tolerance.

Timeline

📞
Case Linked Aug 22, 9:57 AM
Case Number: 00521179
Subject: Follow up to WO-01284360
Status: Closed
📋
▶
3 Work Order Created Aug 22, 10:25 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00080500
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
💵
▶
3 3x Expenses Added Aug 22, 4:21 PM
3x Expenses Added → Parts Requested → Status: Reschedule
📦
Parts Requested
Order: 00080553
Status: Open
🔄
Status: Reschedule by Brittany Peters
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5h 55m
⏳ 2.0 business days
⏸️
Status: On Hold by Ryan Schwochow Aug 25, 1:03 PM
From: Reschedule
To: On Hold
Duration in Previous: 2d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00521179
Closed
📦
Parts Order 00080500
Closed
📦
Parts Order 00080553
Open

ℹ️ Work Order Details

Status
On Hold
Priority
P3
Type
SWAPOUT
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Aug 22, 10:25 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-02911746 Expenses Open 1 $11.55 Aug 22, 4:21 PM
WL-02911747 Parts Open 1 - Aug 22, 4:22 PM
WL-02911748 Parts Open 1 - Aug 22, 4:22 PM

Details