Detailed work order timeline, KPIs, and analysis
Oak Street Health • Virtual Tech - Field Repair • P3
📍 Oak Street Health - Columbia — 5110 Fairfield Rd, Columbia SC, 29203
Aug 22, 2025 → Feb 4, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 22 → Aug 22 | Created | ▶ Running | 0 | 0 / 3 |
| Aug 22 → Aug 25 | Ready for Scheduling | ▶ Running | 1 | 1 / 3 |
| Aug 25 → Sep 23 | Assigned | ▶ Running | 20 | 21 / 3 |
| Sep 23 → Sep 23 | Entered | ▶ Running | 0 | 21 / 3 |
| Sep 23 → Oct 22 | On Hold | ▶ Running | 20 | 41 / 3 |
| Oct 22 → Oct 23 | Ready for Scheduling | ▶ Running | 1 | 42 / 3 |
| Oct 23 → Nov 3 | Assigned | ▶ Running | 7 | 49 / 3 |
| Nov 3 → Nov 3 | Entered | ▶ Running | 0 | 49 / 3 |
| Nov 3 → Jan 27 | On Hold | ▶ Running | 55 | 104 / 3 |
| Jan 27 → Jan 27 | Ready for Scheduling | ▶ Running | 0 | 104 / 3 |
| Jan 27 → Jan 28 | Assigned | ▶ Running | 1 | 105 / 3 |
| Jan 28 → Feb 4 | Scheduled | ▶ Running | 5 | 110 / 3 |
2//5/26 DPatton - See work performed notes. Servicemax WO and ebiotrack WO did not match, Arrived on-site, customer said they did not have any exam tables with the issue listed. Neither facilities listed in either Servicemax or ebiotrack had an exam table with issue listed. Had to contact supervisor to try to locate this unit and the correct WO. Waiting on further information
1/28/26 MOwens Called and spoke to Sherwan Brown. I offered next Wed. 2/4 as the first available to schedule the repair visit. She said that will be fine.
11/3/25 RCook- Escalated WO to account manager due to contact issues.
Chattered: @Scott Berry This WO has been escalated due to contact issues. This is a VT-Field repair.
10/31/2025 LHill-sent email to Tosha Green-Wanted to reach out to try to get tech scheduled for this repair. Would 11/3 with tech arrival between 8am-10am work for you? See logged email.
10/31/2025 LHill-Called (803) 318-6552 for Tosha Green. Was unable to leave a message due to mailbox not being setup.
10/30/2025 LHill-sent email to Tosha Green-Wanted to reach out to try to get tech scheduled for this repair. Would 11/3 with tech arrival between 8am-10am work for you?
See logged email.
10/30/2025 LHill-Called (803) 318-6552 for Tosha Green. Was unable to leave a message due to mailbox not being set up.
10/27 MOwens Replied back to reply from Tosha offering Thurs. 10/30 between 9-11am as the first available for the repair visit.
10/24/2025 LHill-sent email to Tosha-Looks like it failed inspection so tech will need to come do some troubleshooting. Is today still an option to come in or would you like to schedule a different date?
10/24/2025 LHill-rec'd email from Tosha-Who put in the order to have the chair repaired?
10/24/2025 LHill-sent email to Tosha Green at tosha.green@oakstreethealth.com. Offered 10/24 with tech arrival 11am-pm.
10/24/2025 LHill-Called 803) 318-6552 for Tosha Green. Was unable to leave a message because mailbox has not been set up.
10/23/2025 LHill-sent email to Tosha Green at tosha.green@oakstreethealth.com. Offered 10/24 with tech arrival 11am-pm.
10/23/2025 LHill-Called (803) 318-6552 for Tosha Green. Was unable to leave a message due to mailbox not being set up.
10/22 SBerry: Account POC confirmed site POC and asked us to try again
9/24 SBerry: Email sent to account POC requesting updated POC info
9/23/25 RCook- Escalating WO to account manager due to contact issues.
9/16/25 RCook- Emailed Tosha to schedule for 9/19/25. Arrival time between 8-10AM. If not response by 9/17/25 WO will need to be escalated.
9/16/25 RCook- Called Tosha to schedule. Looking at 9/19/25 arrival time between 8-10AM. Could not leave message.
9/2 MOwens Sent Tosha a FU email asking if the tech can still go onsite tomorrow 9/3 in the afternoon.
8/27 MOwens Called to speak to Tosha but she didn't answer the call. Could not leave a vm.
8/25 MOwens Sent an email to Tosha offering 9/3 from 2-5pm as the first available to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03091138 | Travel | Open | 15 | $0.00 | Feb 4, 12:01 PM |
| WL-03091139 | Labor | Open | 0.5 | $0.00 | Feb 4, 12:01 PM |
| WL-03091140 | Labor | Open | 0.5 | $0.00 | Feb 4, 12:01 PM |