Primary Delay244.0 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay8.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
11.4d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Tech Off Site
4.1d / 2.0d SLA
Closed
2.9d / 1.0d SLA
04-Scheduled
4.5d
05-Tech-Off-Site
244.0d
Completed
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/5/2025 CRamen LYoder in POD chat instructed to re-assign to Scott and he will be calling the customer to re-schedule.
9/2/2025 CRamen Andrew returned call and was NOT happy about re-scheduling due to Priority repairs as he has inspections coming mid to end of the month and wanted these completed before then. He also stated that he just paid $19,000 for a contract and days after having to re-schedule and Stryker is telling him that EMSAR IS NOT Stryker certified. Was able to calm him down and agree to have Bruce there Friday 9/5/2025 between 8-10am and there Monday and Tuesday till all units are completed. Tech to call Michael 614-774-2147 upon arrival to be let in.
9/2/2025 CRamen left a vm for Michael to re-turn call to re-schedule for Tuesday 9/16-Friday 9/19/2025
9/2/2025 CRamen placing into re-schedule as tech unable to start PMs due to Priority repairs per DCarvalho/LYoder
8/25/2025 CRamen spoke with Michael and scheduled for Tuesday 9/2/2025 thru Friday 9/5 between 8-10am. Tech to call Michael 614-774-2147 upon arrival to be let in.
🔧Work Performed
Stryker Medical - 6390 Power-LOAD
Serial #: 2105012400042 - Asset ID: 13262469
Stryker Medical - 6390 Power-LOAD
Serial #: 1907012400046 - Asset ID: 13262467
Stryker Medical - 6390 Power-LOAD
Serial #: 2002012400448 - Asset ID: 13262440
Stryker Medical - 6390 Power-LOAD
Serial #: 2018012400894 - Asset ID: 13262452
Stryker Medical - 6390 Power-LOAD
Serial #: 2018012400893 - Asset ID: 13262451
Stryker Medical - 6390 Power-LOAD
Serial #: 2002012400429 - Asset ID: 13254657
Stryker Medical - 6390 Power-LOAD
Serial #: 2002012400400 - Asset ID: 13254656
Stryker Medical - 6390 Power-LOAD
Serial #: 161041374 - Asset ID: 13262472
Stryker Medical - 6506 PowerPro
Serial #: 1909003500068 - Asset ID: 13262473
Stryker Medical - 6516 Power-Pro IT
Serial #: 180340058 - Asset ID: 13262471
Stryker Medical - 6516 Power-Pro IT
Serial #: 2001003600030 - Asset ID: 13254659
Stryker Medical - 6252 Stair-Pro
Serial #: 2106010000405 - Asset ID: 13262439
Stryker Medical - 6506 PowerPro
Serial #: 2001003500592 - Asset ID: 13262470
Stryker Medical - 6506 PowerPro
Serial #: 2108003500169 - Asset ID: 13262438
Stryker Medical - 6516 Power-Pro IT
Serial #: 2106003600001 - Asset ID: 13262442
Stryker Medical - 6506 PowerPro
Serial #: 2003003500076 - Asset ID: 13262443
Stryker Medical - 6516 Power-Pro IT
Serial #: 2002003600038 - Asset ID: 13262450
Stryker Medical - 6516 Power-Pro IT
Serial #: 180340057 - Asset ID: 13262441
Stryker Medical - 6506 PowerPro
Serial #: 161140381 - Asset ID: 13262468
Stryker Medical - 6252 Stair-Pro
Serial #: 160639732 - Asset ID: 13262449
Stryker Medical - 6506 PowerPro
Serial #: 180739940 - Asset ID: 13254658
Stryker Medical - 6506 PowerPro
Serial #: 180739941 - Asset ID: 13262453
Stryker Medical - 6082 MX-Pro R3
Serial #: 060640165 - Asset ID: 13262437
Stryker Medical - 6390 Power-LOAD
Serial #: 2001012400177 - Asset ID: 13262462
Stryker Medical - 6506 PowerPro
Serial #: 2003003500075 - Asset ID: 13262461
Stryker Medical - 6516 Power-Pro IT
Serial #: 2002003600039 - Asset ID: 13262463
Stryker Medical - 6252 Stair-Pro
Serial #: 2106010000403 - Asset ID: 13262459
Stryker Medical - 6516 Power-Pro IT
Serial #: 2110003600002 - Asset ID: 13262445
Stryker Medical - 6506 PowerPro
Serial #: 2106003502604 - Asset ID: 13262464
Stryker Medical - 6390 Power-LOAD
Serial #: 2105012400041 - Asset ID: 13262444
Stryker - 6086
Serial #: 2102003800051 - Asset ID: 13262466
Stryker Medical - 6086 Performance-PRO XT
Serial #: 2201003800018 - Asset ID: 13262465
Stryker Medical - 6390 Power-LOAD
Serial #: 2001012400174 - Asset ID: 13262460
Stryker Medical - 6086 Performance-PRO XT
Serial #: 2102003800052 - Asset ID: 13262457
Stryker Medical - 6516 Power-Pro IT
Serial #: 2209003600003 - Asset ID: 13262456
Stryker Medical - 6086 Performance-PRO XT
Serial #: 2201003800005 - Asset ID: 13262458
Stryker Medical - 6390 Power-LOAD
Serial #: 2304012400244 - Asset ID: 13262455
Stryker Medical - 6252 Stair-Pro
Serial #: 2210010000104 - Asset ID: 13262454
Stryker Medical - 6506 PowerPro
Serial #: 2211003500003 - Asset ID: 13262448
Stryker Medical - 6390 Power-LOAD
Serial #: 2304012400251 - Asset ID: 13262447
Stryker Medical - 6506 PowerPro
Serial #: 2403020700114 - Asset ID: 13262446
Stryker Medical - 6082 MX-Pro R3
Serial #: 060640164 - Asset ID: 13262436