Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299267 ↗ ServiceMax

NATIONWIDE CHILDRENS HOSPITAL • Preventive Maintenance • PSM

📍 Nationwide Childrens Hospital — 431 South 18th St., Columbus OH, 43205

Aug 25, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (6 biz days late)
Active: 11 biz days
🕐 Clock stopped: Tech Off Site (Sep 10, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 2, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 5, 2025
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 8 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 9, 2025
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Closed
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Sep 9 → Sep 10, 2025
1 business day (counted)
Running total: 11 of ? biz days used
Created: Aug 25, 2025 Tech Off Site: Sep 10, 2025
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0
Aug 25 → Aug 25 Ready for Scheduling ▶ Running 0 0
Aug 25 → Aug 25 Assigned ▶ Running 0 0
Aug 25 → Sep 2 Scheduled ▶ Running 5 5
Sep 2 → Sep 2 Reschedule ▶ Running 0 5
Sep 2 → Sep 5 Scheduled ▶ Running 3 8
Sep 5 → Sep 5 Entered ▶ Running 0 8
Sep 5 → Sep 5 Assigned ▶ Running 0 8
Sep 5 → Sep 8 Scheduled ▶ Running 1 9
Sep 8 → Sep 9 Tech On Site ▶ Running 1 10
Sep 9 → Sep 9 Tech Off Site ▶ Running 0 10
Sep 9 → Sep 9 Closed ▶ Running 0 10
Sep 9 → Sep 9 Tech Off Site ▶ Running 0 10
Sep 9 → Sep 9 Tech On Site ▶ Running 0 10
Sep 9 → Sep 10 04-Scheduled ▶ Running 1 11
Dispatch 0.0d
Coordinators 11.7d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.7 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Aug 25, 2025 Due: Sep 30, 2025 (318 days overdue)
📅
242.8 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
21 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
101 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Scott R Roberts — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025
Visit 4 Sep 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521496
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 39 pieces https://www.ebiotrack.com/inspection.php?iid=29493
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Anderson
Owner
Sherry Reich
Created
Aug 23, 2025
Work Orders from this Case (1)
WO-01299267 (current) 05-Tech-Off-Site
Preventive Maintenance • Scott R Roberts
Created: Aug 25, 2025
At Risk - Monitor Closely
05-Tech-Off-Site • 353 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
11.4d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
04-Scheduled
4.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/5/2025 CRamen LYoder in POD chat instructed to re-assign to Scott and he will be calling the customer to re-schedule.


9/2/2025 CRamen Andrew returned call and was NOT happy about re-scheduling due to Priority repairs as he has inspections coming mid to end of the month and wanted these completed before then. He also stated that he just paid $19,000 for a contract and days after having to re-schedule and Stryker is telling him that EMSAR IS NOT Stryker certified. Was able to calm him down and agree to have Bruce there Friday 9/5/2025 between 8-10am and there Monday and Tuesday till all units are completed. Tech to call Michael 614-774-2147 upon arrival to be let in. 




9/2/2025 CRamen left a vm for Michael to re-turn call to re-schedule for Tuesday 9/16-Friday 9/19/2025


9/2/2025 CRamen placing into re-schedule as tech unable to start PMs due to Priority repairs per DCarvalho/LYoder


8/25/2025 CRamen spoke with Michael and scheduled for Tuesday 9/2/2025 thru Friday 9/5 between 8-10am. Tech to call Michael 614-774-2147 upon arrival to be let in. 

⚠️ Problem Description
Annual Equipment PM 39 pieces https://www.ebiotrack.com/inspection.php?iid=29493

Timeline

📞
Case Linked Aug 23, 1:00 AM
Case Number: 00521496
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Aug 25, 8:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Aug 25, 9:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Bruce Rafferty
🗓️
▶
2 Status: Scheduled Aug 25, 10:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-02T13:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Charles Ramen Sep 2, 4:27 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 6h
📅
▶
2 Dispatch Scheduled Sep 2, 5:11 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 44m
⏳ 3.9 business days
🆕
▶
3 Status: Entered Sep 5, 10:00 AM
Status: Entered → Technician Assigned → Status: Assigned
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
👷
Status: Assigned by Charles Ramen
From: Entered
To: Assigned
Duration in Previous: 4m
🗓️
▶
2 Status: Scheduled Sep 5, 10:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-08T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Scott Roberts Sep 8, 10:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
🚗
▶
3 Status: Tech Off Site Sep 8, 10:11 PM
Status: Tech Off Site → 29x Labor Added → Status: Closed
⏱️
29x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.58333333333333, 0.66666666666667, 0.83333333333333, 1.25, 2.8333333333333, 0.91666666666667, 1.0833333333333, 1.1666666666667, 2.3333333333333, 142, 157
🏁
Status: Closed by Ben Saur
From: Tech Off Site
To: Closed
Duration in Previous: 3m
🚗
▶
2 Status: Tech Off Site Sep 9, 10:17 AM
Status: Tech Off Site → Status: Tech On Site
🔧
Status: Tech On Site by Scott Roberts
From: Tech Off Site
To: Tech On Site
Duration in Previous: 3m
⏱️
2x Labor Added Sep 9, 10:29 AM
Type: Labor, Travel
Status: Open
Qty: 2.8333333333333, 155
⏱️
▶
2 Labor Added Sep 9, 10:57 AM
Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 36m
⏱️
3x Labor Added Sep 9, 12:48 PM
Type: Labor, Parts
Status: Open
Qty: 0.75, 0.5, 4
🚗
Status: Tech Off Site by Scott Roberts Sep 9, 9:09 PM
From: 04-Scheduled
To: Tech Off Site
Duration in Previous: 10h 12m
⏱️
▶
2 22x Labor Added Sep 9, 9:31 PM
22x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech Off Site
To: 04-Scheduled
Duration in Previous: 21m
⏳ 1.3 business days
🚗
▶
3 Status: Tech Off Site Sep 10, 10:22 PM
Status: Tech Off Site → 26x Labor Added → Status: 04-Scheduled
⏱️
26x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 2.8333333333333, 147, 0.66666666666667, 1.1666666666667, 0.41666666666667, 0.83333333333333, 0.5, 1.3333333333333, 2.75, 161
📋
Status: 04-Scheduled by Ben Saur
From: Tech Off Site
To: 04-Scheduled
Duration in Previous: 1m
🚗
Status: Tech Off Site by Ben Saur Sep 11, 10:16 AM
From: 04-Scheduled
To: Tech Off Site
Duration in Previous: 11h 53m
⏱️
▶
2 2x Labor Added Sep 11, 10:27 AM
2x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech Off Site
To: 04-Scheduled
Duration in Previous: 11m
⏱️
▶
2 16x Labor Added Sep 11, 8:50 PM
16x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: 04-Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 10h 22m

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

📞
Case 00521496
Closed

ℹ️ Work Order Details

Status
05-Tech-Off-Site
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Sep 8, 10:00 AM
Created
Aug 25, 8:51 AM
Invoice #
N/A

Work Details (101)

Name Type Status Qty Amount Date
WL-02929328 Labor Open 0.58333333333333 $0.00 Sep 8, 10:12 PM
WL-02929327 Labor Open 0.66666666666667 $0.00 Sep 8, 10:12 PM
WL-02929326 Labor Open 0.83333333333333 $0.00 Sep 8, 10:12 PM
WL-02929325 Labor Open 0.66666666666667 $0.00 Sep 8, 10:12 PM
WL-02929324 Labor Open 1.25 $0.00 Sep 8, 10:12 PM
WL-02929323 Labor Open 1 $0.00 Sep 8, 10:12 PM
WL-02929319 Labor Open 2.8333333333333 $0.00 Sep 8, 10:12 PM
WL-02929322 Labor Open 0.58333333333333 $0.00 Sep 8, 10:12 PM
WL-02929321 Labor Open 0.91666666666667 $0.00 Sep 8, 10:12 PM
WL-02929329 Labor Open 1.0833333333333 $0.00 Sep 8, 10:12 PM
WL-02929330 Labor Open 0.58333333333333 $0.00 Sep 8, 10:12 PM
WL-02929331 Labor Open 1.1666666666667 $0.00 Sep 8, 10:12 PM
WL-02929332 Labor Open 2.3333333333333 $0.00 Sep 8, 10:12 PM
WL-02929320 Travel Open 142 $0.00 Sep 8, 10:12 PM
WL-02929333 Travel Open 157 $0.00 Sep 8, 10:12 PM
WL-02929347 Parts Open 1 $19.02 Sep 8, 10:13 PM
WL-02929334 Parts Open 2 $23.36 Sep 8, 10:13 PM
WL-02929335 Parts Open 1 $21.29 Sep 8, 10:13 PM
WL-02929336 Parts Open 1 $18.86 Sep 8, 10:13 PM
WL-02929337 Parts Open 1 $95.85 Sep 8, 10:13 PM
WL-02929338 Parts Open 1 $21.29 Sep 8, 10:13 PM
WL-02929339 Parts Open 2 $23.36 Sep 8, 10:13 PM
WL-02929340 Parts Open 2 $0.00 Sep 8, 10:13 PM
WL-02929341 Parts Open 1 $21.29 Sep 8, 10:13 PM
WL-02929342 Parts Open 2 $23.36 Sep 8, 10:13 PM
WL-02929343 Parts Open 1 $18.86 Sep 8, 10:13 PM
WL-02929344 Parts Open 1 $95.85 Sep 8, 10:13 PM
WL-02929345 Parts Open 2 $23.36 Sep 8, 10:13 PM
WL-02929346 Parts Open 1 $21.29 Sep 8, 10:13 PM
WL-02929537 Labor Open 2.8333333333333 $0.00 Sep 9, 10:29 AM
WL-02929538 Travel Open 155 $0.00 Sep 9, 10:29 AM
WL-02929570 Labor Open 0.66666666666667 $0.00 Sep 9, 10:57 AM
WL-02929679 Labor Open 0.75 $0.00 Sep 9, 12:48 PM
WL-02929680 Labor Open 0.5 $0.00 Sep 9, 12:48 PM
WL-02929681 Parts Open 4 $62.91 Sep 9, 12:49 PM
WL-02930573 Labor Open 0.5 $0.00 Sep 9, 9:31 PM
WL-02930582 Travel Open 132 $0.00 Sep 9, 9:31 PM
WL-02930581 Labor Open 2.3333333333333 $0.00 Sep 9, 9:31 PM
WL-02930580 Labor Open 0.41666666666667 $0.00 Sep 9, 9:31 PM
WL-02930579 Labor Open 1 $0.00 Sep 9, 9:31 PM
WL-02930578 Labor Open 0.58333333333333 $0.00 Sep 9, 9:31 PM
WL-02930577 Labor Open 0.5 $0.00 Sep 9, 9:31 PM
WL-02930576 Labor Open 0.66666666666667 $0.00 Sep 9, 9:31 PM
WL-02930575 Labor Open 0.33333333333333 $0.00 Sep 9, 9:31 PM
WL-02930574 Labor Open 1.1666666666667 $0.00 Sep 9, 9:31 PM
WL-02930571 Labor Open 0.58333333333333 $0.00 Sep 9, 9:31 PM
WL-02930572 Labor Open 1.1666666666667 $0.00 Sep 9, 9:31 PM
WL-02930586 Parts Open 1 $36.50 Sep 9, 9:31 PM
WL-02930583 Parts Open 2 $0.00 Sep 9, 9:31 PM
WL-02930584 Parts Open 2 $23.36 Sep 9, 9:31 PM
WL-02930585 Parts Open 1 $21.29 Sep 9, 9:31 PM
WL-02930587 Parts Open 2 $23.36 Sep 9, 9:31 PM
WL-02930588 Parts Open 1 $21.29 Sep 9, 9:31 PM
WL-02930589 Parts Open 1 $8.51 Sep 9, 9:31 PM
WL-02930590 Parts Open 4 $62.91 Sep 9, 9:31 PM
WL-02930591 Parts Open 2 $23.36 Sep 9, 9:31 PM
WL-02930592 Parts Open 1 $21.29 Sep 9, 9:31 PM
WL-02931998 Labor Open 2.8333333333333 $0.00 Sep 10, 10:22 PM
WL-02931999 Travel Open 147 $0.00 Sep 10, 10:22 PM
WL-02932000 Labor Open 0.66666666666667 $0.00 Sep 10, 10:22 PM
WL-02932001 Labor Open 1.1666666666667 $0.00 Sep 10, 10:22 PM
WL-02932002 Labor Open 1 $0.00 Sep 10, 10:22 PM
WL-02932003 Labor Open 0.66666666666667 $0.00 Sep 10, 10:22 PM
WL-02932004 Labor Open 0.41666666666667 $0.00 Sep 10, 10:22 PM
WL-02932005 Labor Open 0.66666666666667 $0.00 Sep 10, 10:22 PM
WL-02932006 Labor Open 0.83333333333333 $0.00 Sep 10, 10:22 PM
WL-02932007 Labor Open 0.5 $0.00 Sep 10, 10:22 PM
WL-02932008 Labor Open 0.66666666666667 $0.00 Sep 10, 10:22 PM
WL-02932009 Labor Open 1.3333333333333 $0.00 Sep 10, 10:22 PM
WL-02932010 Labor Open 2.75 $0.00 Sep 10, 10:22 PM
WL-02932011 Travel Open 161 $0.00 Sep 10, 10:22 PM
WL-02932012 Parts Open 2 $23.36 Sep 10, 10:23 PM
WL-02932013 Parts Open 1 $21.29 Sep 10, 10:23 PM
WL-02932014 Parts Open 1 $21.29 Sep 10, 10:23 PM
WL-02932015 Parts Open 2 $23.36 Sep 10, 10:23 PM
WL-02932016 Parts Open 1 $9.02 Sep 10, 10:23 PM
WL-02932017 Parts Open 1 $18.86 Sep 10, 10:23 PM
WL-02932018 Parts Open 2 $0.00 Sep 10, 10:23 PM
WL-02932019 Parts Open 1 $21.29 Sep 10, 10:23 PM
WL-02932020 Parts Open 2 $23.36 Sep 10, 10:23 PM
WL-02932021 Parts Open 2 $23.36 Sep 10, 10:23 PM
WL-02932022 Parts Open 1 $21.29 Sep 10, 10:23 PM
WL-02932023 Parts Open 1 $95.85 Sep 10, 10:23 PM
WL-02932265 Labor Open 2.75 $0.00 Sep 11, 10:27 AM
WL-02932266 Travel Open 167 $0.00 Sep 11, 10:27 AM
WL-02933267 Labor Open 0.5 $0.00 Sep 11, 8:50 PM
WL-02933268 Labor Open 0.5 $0.00 Sep 11, 8:50 PM
WL-02933269 Labor Open 0.5 $0.00 Sep 11, 8:50 PM
WL-02933270 Labor Open 0.5 $0.00 Sep 11, 8:50 PM
WL-02933271 Labor Open 2 $0.00 Sep 11, 8:50 PM
WL-02933272 Labor Open 0.5 $0.00 Sep 11, 8:50 PM
WL-02933273 Labor Open 0.5 $0.00 Sep 11, 8:50 PM
WL-02933274 Labor Open 0.75 $0.00 Sep 11, 8:50 PM
WL-02933275 Labor Open 2.5 $0.00 Sep 11, 8:50 PM
WL-02933276 Travel Open 167 $0.00 Sep 11, 8:50 PM
WL-02933277 Parts Open 2 $0.00 Sep 11, 8:50 PM
WL-02933278 Parts Open 1 $0.00 Sep 11, 8:50 PM
WL-02933279 Parts Open 1 $202.50 Sep 11, 8:50 PM
WL-02933280 Parts Open 1 $202.50 Sep 11, 8:50 PM
WL-02933281 Parts Open 1 $95.85 Sep 11, 8:50 PM
WL-02933282 Parts Open 1 $19.02 Sep 11, 8:50 PM

Details