Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (142 biz days late)
🕐 Clock stopped: Canceled (Mar 31, 2026)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Sep 3, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 8, 2025
3 business days (counted)
Running total: 9 of ? biz days used
138d
▶ Clock Running
Status: On Hold
Sep 8 → Mar 31, 2026
138 business days (counted)
Running total: 147 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 147 of ? biz days used
Created: Aug 25, 2025
Canceled: Mar 31, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 25 → Aug 25
Created
▶ Running
0
0
Aug 25 → Sep 3
Ready for Scheduling
▶ Running
6
6
Sep 3 → Sep 8
Assigned
▶ Running
3
9
Sep 8 → Mar 31
On Hold
▶ Running
138
147
Mar 31 → Mar 31
Entered
▶ Running
0
147
Holding
139.0d (excluded)
✗ SLA Missed
Holding (excluded from total)
Coordinators Over SLA
Created: Aug 25, 2025
Due: Sep 30, 2025
Completed: Mar 31, 2026 (181 days late)
⏱️
139.0d in On Hold
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00521538
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM
https://www.ebiotrack.com/inspection.php?iid=29510
🚨
Primary Delay
139.0 days stuck in "On Hold"
⏱️
Total Delay
9.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
7.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (2)
🔒
Internal CSA Notes
12/29/25 - emailed POC Meagen Couto to confirm if site has equipment and/or new contact we can reach out to. Had emailed her 9/15/25 but she never followed up w/current list though she did acknowledge the message.
9/8 KSmith -- Placing on hold due to invalid email and no phone number
9/4 KSmith -- Sent email to schedule for 9/22
9/3 KSmith -- Sent email to schedule for 9/22
⚠️
Problem Description
Inspection: Annual Equipment PM
https://www.ebiotrack.com/inspection.php?iid=29510
Timeline
📞
Case Number:
00521538
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
9d 3h
⏸️
From:
Assigned
To:
On Hold
Duration in Previous:
4d 23h
🆕
From:
On Hold
To:
Entered
Duration in Previous:
204d 0h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
5m
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
ℹ️ Work Order Details
Type
Preventive Maintenance