Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299559 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Bellwood, IL — 456 25th Ave, Bellwood IL, 60104

Aug 26, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 26, 2025
✗ SLA Missed (109 biz days late)
Active: 131 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 26 → Aug 27, 2025
1 business day (not counted)
19d
▶ Clock Running
Status: Reschedule
Aug 27 → Sep 24, 2025
19 business days (counted)
Running total: 19 of ? biz days used
100d
▶ Clock Running
Status: On Hold
Sep 24 → Feb 23, 2026
100 business days (counted)
Running total: 119 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Feb 23 → Mar 16, 2026
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 16 → Apr 1, 2026
12 business days (counted)
Running total: 131 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 1 → Apr 8, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 131 of ? biz days used
Created: Aug 26, 2025 Completed: Apr 8, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Aug 27 Awaiting Parts ⏸ Paused 1 —
Aug 27 → Sep 24 Reschedule ▶ Running 19 19
Sep 24 → Feb 23 On Hold ▶ Running 100 119
Feb 23 → Mar 16 Awaiting Parts ⏸ Paused 15 —
Mar 16 → Apr 1 Reschedule ▶ Running 12 131
Apr 1 → Apr 8 Awaiting Parts ⏸ Paused 5 —
Apr 8 → Apr 8 Assigned ▶ Running 0 131
Dispatch 0.0d
Material Management 24.0d
Holding 101.0d (excluded)
Coordinators 33.0d
Field Work 28.0d
Billing 11.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
24.0 days
Over SLA
Holding (excluded from total)
101.0 days
Coordinators
33.0 days
Over SLA
Field Work
28.0 days
Over SLA
Billing
11.3 days
Over SLA
Created: Aug 26, 2025 Due: Sep 26, 2025 Completed: May 15, 2026 (230 days late)
📅
180.0 days Total Age
⏱️
101.0d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
82.0d over Total Delay
📦
4 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521912
No quote required
Closed
Follow up to WO-01279686 Inspection #: 28226 Asset ID: 6058109 Model: Welch Allyn, Inc. - 7670-01 Notes: NEEDLE SITTING OUTSIDE \"0\" TOLERANCE BUBBLE. HOT SWAP REQUESTED. Out of range.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anabel Velazquez
Owner
Virtual Tech
Created
Aug 25, 2025
Work Orders from this Case (1)
WO-01299559 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Aug 26, 2025 • Closed: May 15, 2026
Completed with significant delays
Invoiced • 354 days old
🚨
Primary Delay 101.0 days stuck in "On Hold"
⏱️
Total Delay 82.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
24.0d / 3.0d SLA
Reschedule
33.0d / 2.0d SLA
On Hold
101.0d
Assigned
0.0d / 0.5d SLA
Completed
28.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23-RS; Hotswap sent nothing returned - ordering replacement for hotswap pool -

10/29-RS; Sending reminder with RL attached

9/24-RS: Send reminder email and RL - On-hold awaiting equipment

🔧 Work Performed
Shipping to Site - Hillrom - 7670-01S Asset ID#: 12978228 S/N: 230224154630 Shipment Tracking Number: 1Z01E3E70397376773 - Delivered- 8/29/2025 Expected back for repair: Welch Allyn, Inc. - 7670-01 Asset ID: 6058109 Serial #: 171120201495 RMA Tracking Number: 1Z01E3E79091109284 Repalced hotswap
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Follow up to WO-01279686 - Inspection #: 28226 - Notes: NEEDLE SITTING OUTSIDE \"0\" TOLERANCE BUBBLE. HOT SWAP REQUESTED. Out of range. Welch Allyn, Inc. - 7670-01 Asset ID: 6058109 Serial #: 171120201495 https://www.ebiotrack.com/workorder.php?wo=67915
📄 Description
SPHYG, ANEROID WALL GAUGE W/AD LT CUFF WA 7670-01 Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Aug 25, 4:34 PM
Case Number: 00521912
Subject: No quote required
Status: Closed
📋
▶
3 Work Order Created Aug 26, 8:38 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00080680
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
3 2x Expenses Added Aug 27, 9:37 AM
2x Expenses Added → Parts Requested → Status: Reschedule
📦
Parts Requested
Order: 00080773
Status: Canceled
🔄
Status: Reschedule by Brittany Peters
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 0h
🚨 20.0 business days
⏸️
Status: On Hold by Ryan Schwochow Sep 24, 8:33 AM
From: Reschedule
To: On Hold
Duration in Previous: 27d 22h
🚨 101.0 business days
📦
▶
2 Parts Requested Feb 23, 10:14 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 152d 2h
🚨 16.0 business days
🔩
▶
2 2x Parts Added Mar 16, 9:17 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 22h
🚨 13.0 business days
📦
▶
2 Parts Requested Apr 1, 9:45 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Reschedule
To: Awaiting Parts
Duration in Previous: 16d 0h
⚠️ 6.0 business days
🔩
▶
5 Parts Added Apr 8, 9:13 AM
Parts Added → Technician Assigned → Status: Assigned → 2x Parts Added → Status: Completed
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: Awaiting Parts
To: Assigned
Duration in Previous: 6d 23h
🔩
2x Parts Added
Type: Parts, Labor
Status: Open
Qty: 1
✔️
Status: Completed by Ryan Schwochow
From: Assigned
To: Completed
Duration in Previous: 2m
🚨 28.0 business days
🔩
▶
2 Parts Added May 15, 9:06 AM
Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 36d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton May 18, 10:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
🚨 10.0 business days
📨
Status: Invoice Pending by Diane Patton Jun 1, 5:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 7h
🧾
▶
2 Invoice Created Jun 2, 2:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 20h 48m

Bottlenecks

Reschedule
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Reschedule
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00521912
Closed
📦
Parts Order 00080680
Closed
📦
Parts Order 00080773
Canceled
📦
Parts Order 00090879
Closed
📦
Parts Order 00093817
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Aug 26, 8:38 AM
Invoice #
SM-263519

Work Details (8)

Name Type Status Qty Amount Date
WL-02916417 Expenses Open 1 $11.53 Aug 27, 9:37 AM
WL-02916418 Parts Open 1 $0.00 Aug 27, 9:38 AM
WL-03145225 Parts Open 1 $368.47 Mar 16, 9:17 AM
WL-03145226 Expenses Open 1 $23.87 Mar 16, 9:17 AM
WL-03177282 Parts Open 1 $68.51 Apr 8, 9:13 AM
WL-03177284 Parts Open 1 $43.48 Apr 8, 9:14 AM
WL-03177286 Labor Open 1 $122.57 Apr 8, 9:14 AM
WL-03227654 Parts Open 1 $71.86 May 15, 9:06 AM

Details